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Dhl Customer Service Supervisor Jobs (NOW HIRING)

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Customer Service Supervisor

Avon, OH · On-site

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure exceptional customer experiences, timely issue resolution, and achievement of ...

DHL

Customer Service Representative

Goodyear, AZ · On-site

$20.45/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Swing Shift Customer Service Representative Shift: 2nd Pay: $20.45 + $1.00 per hour shift ...

DHL

Customer Service Specialist

Houston, TX · On-site

$50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer ...

Schutz Container Systems, Inc.

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Customer Service Supervisor

North Branch, NJ · On-site

Customer Service Supervisor - On-site Role Manufacturing Company Global Packaging Container System Company located in North Branch searching for a Customer Service Supervisor for our corporate office.

FlexTek

Customer Service Supervisor

Bethel Heights, AR · On-site

We are seeking a Customer Service Supervisor to join a growing team in a newly created leadership position. This individual will serve as the Customer Service Manager's right hand, taking ownership ...

ISS

Customer Service Supervisor Apply now Job no: 539771 Work type: Full time Location: Gold Coast Categories: Cleaning, Management, Housekeeping ISS IS A PLACE TO BE YOU "Connecting People and Places to ...

MAHLE

Customer Service Supervisor

Murfreesboro, TN · On-site

Your Contribution As a Customer Service Supervisor reporting to the Head of Logistics, you will be responsible for leading the Customer Service team to deliver exceptional service and operational ...

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Dhl Customer Service Supervisor information

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How much do dhl customer service supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for dhl customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Dhl Customer Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Field Services Supervisor- South Houston

South Houston, TX • On-site

DHL Express (USA), Inc.
Transportation and Warehousing • 10K+ employees
Learn more about DHL Express (USA), Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Supervises day-to-day airport ramp operations, including loading and unloading cargo aircraft and processing shipments.

  • Monitors and manages warehouse sort operations for international import and export shipments, ensuring compliance and efficiency.

  • Oversees a unionized workforce by assigning work, managing performance, and providing training and guidance.

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 327 frontline employees who took The Breakroom Quiz

Job description

What makes DHL great Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Key Responsibilities:
  • Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
  • Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
  • Supervises warehouse sort operations processing international import and export shipments
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
  • Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
  • Charged with developing and managing relationships with Business Partners
  • Responsible for development and implementation of special projects
  • Ensures quality system is implemented and maintained within area of responsibility
  • Manage Key Performance Indicators and cost levels
  • Assists in annual budget preparation
  • Provides technical product assistance to staff
  • Advises staff of changes to company policies and goals
  • Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
  • Sets objectives and delivers results with a short-term, operational focus
  • Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
  • Assigns and checks work
  • Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
  • Provides guidance and training
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Skills & Qualifications:
  • Complete understanding and wide application of principles, theories, and concepts in function or business area
  • An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
  • Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience
  • Professional certification required in some areas
  • Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
  • Must be 18 years old
  • Excellent customer service skills
  • Candidate must pass pre-employment background, drug, and medical physical screening
Physical Requirements:
  • Must be able to lift up to seventy (70) lbs occasionally
  • Must be able to lift forty (40) lbs frequently
  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly
Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
  • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings - 401K with company match
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Employment Type: FULL_TIME

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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