ZipRecruiter

Log In

1

Dfcu Bank Jobs in Michigan (NOW HIRING)

DFCU Financial

Member Service Agent

Dearborn, MI · On-site

$23/hr

Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU ...

DFCU Financial

Relationship Banker - Novi branch

Novi, MI · On-site

$17.50 - $22.75/hr

Join the DFCU Financial team today, and discover the benefits, rewards and development ... As a Relationship Banker, you'll be the face of our credit union-providing exceptional service ...

DFCU Financial

Credit Card Specialist

Dearborn, MI · On-site

Join the DFCU Financial team today, and discover the benefits, rewards and development ... Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training ...

dfb

Member Service Agent

Dearborn, MI

$23/hr

Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU ...

dfb

Member Service Agent

Dearborn, MI

$23/hr

Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU ...

All JobsDfcu Bank JobsDfcu Bank Jobs in Michigan

Dfcu Bank information

See Michigan salary details

$24K

$98.6K

$148.2K

How much do dfcu bank jobs pay per year?

As of Aug 31, 2026, the average yearly pay for dfcu bank in Michigan is $98,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $123,300.00 per year, depending on experience, location, and employer.

What is Dfcu Bank?

Dfcu Bank is a leading commercial bank in Uganda that provides a wide range of financial services to individuals, businesses, and corporate clients. Its offerings include personal and business accounts, loans, investment options, savings products, and digital banking services such as internet and mobile banking. The bank is known for its focus on supporting economic development and financial inclusion in Uganda. Dfcu Bank also provides specialized services such as trade finance, asset financing, and advisory services to its customers.

What are the key skills and qualifications needed to thrive as a professional at Dfcu Bank?

To thrive at Dfcu Bank, you typically need a degree in finance, accounting, business administration, or a related field, along with strong analytical and numerical skills. Familiarity with banking software, core banking systems, and digital financial tools is important, and certifications like ACCA or CPA can be advantageous. Excellent customer service, problem-solving abilities, and effective communication help professionals stand out in client-focused banking environments. These competencies ensure accurate financial operations, regulatory compliance, and positive customer experiences essential for the bank's success.

What are some common challenges faced by employees working at Dfcu Bank, and how can they be addressed?

Employees at Dfcu Bank often manage a dynamic workload and must adapt to evolving financial regulations and customer expectations. A common challenge is balancing the need for thorough compliance with delivering efficient customer service, especially during peak periods. Building strong teamwork and open communication with colleagues can help manage these pressures, while ongoing training ensures staff remain up-to-date with regulatory changes. Proactively seeking feedback and leveraging available learning resources can also support personal and professional growth within the bank.

What is the difference between Dfcu Bank vs Dfcu Bank Customer Service Representative?

AspectDfcu BankDfcu Bank Customer Service Representative
Required CredentialsRelevant banking certifications, high school diploma or equivalentHigh school diploma or equivalent; customer service skills preferred
Work EnvironmentBank branches, offices, and online platformsBank branches, call centers, and online support
Employer & Industry UsageFinancial services industry, banking sector

The Dfcu Bank is a financial institution offering a range of banking services, while a Dfcu Bank Customer Service Representative focuses on assisting clients with their banking needs. The role involves direct customer interaction, problem-solving, and support, often requiring similar certifications but emphasizing customer service skills. Both positions are integral to the banking industry, with the representative role being more client-facing and operational within the bank's customer support team.

What are popular job titles related to Dfcu Bank jobs in Michigan?

For Dfcu Bank jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dfcu Bank jobs in Michigan look for?

The top searched job categories for Dfcu Bank jobs in Michigan are:

Dfcu Bank jobs near you
Infographic showing various Dfcu Bank job openings in Michigan as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $98,641 per year, or $47.4 per hour.

Member Service Agent

DFCU Financial

Dearborn, MI • On-site

$23/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union-delivering friendly, knowledgeable support through phone and digital channels. You'll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whether part-time or full-time, this is your opportunity to build relationships, meet goals, and make a difference-all while working in a dynamic call center environment. If you're enthusiastic about service and ready to grow your career, we want to hear from you!
This position starts at $23.00/hour.
*You must be able to attend 8 - 10 weeks of paid training in Dearborn, Monday - Friday from 9am-5pm.
*And have the availability to work a rotational Saturday, once training is completed.
The Opportunity: Our Member Service Center is looking for both part time and full time Member Service Agents to join their team!
What You'll Do:
  • Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
  • Work in a fast-paced, high-volume, dynamic learning environment.
  • Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
  • Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
  • Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
  • Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
  • Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
  • Maintain quality standards in all aspects of work.
  • Comply with all credit union policies and procedures, including security.
  • Identify processing errors and bring them to the attention of management.
  • Perform end-of-day transaction review and/or balancing.

What You'll Need:
  • High school diploma or equivalent.
  • Ability to work in a fast-paced, high-volume, dynamic environment.
  • Previous customer service and sales experience preferred.
  • Articulate phone skills, including excellent listening skills.
  • Strong computer and technology skills.
  • Basic math skills.
  • Proficient in Microsoft 365.
  • Demonstrated analytical and problem-solving skills.
  • Able to initiate and embrace change.
  • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

What We Offer:
  • Potential for hybrid/remote schedule once training is completed
  • Monthly cash incentives for meeting performance goals
  • Employee bonus program
  • Paid lunch time
  • Employee referral payouts for recruiting your friends and family
  • Paid time off
  • Paid holidays (13 per year)
  • 401k plan match, dollar for dollar up to 4%
  • 401k additional employer contribution after one year at 5%
  • Tuition reimbursement / Education assistance (full-time only)
  • Medical, dental and vision insurance effective date of hire
  • Health savings account (HSA)
  • Flexible spending accounts for medical and dependent care expenses
  • Adoption assistance for qualified expenses maximum $10,000 per child (full time only)
  • Wellness initiatives and reimbursements
  • Pre-paid legal services plan
  • Identity protection plan
  • Accident supplemental plan
  • Short- & long-term disability plans paid for by company (full time only)
  • Company provided basic life insurance
  • Pet Insurance
  • Free financial planning assistance
  • Numerous fun employee events throughout the year
  • Volunteer and community engagement opportunities
  • Employee loan discounts (closed-end loans)
  • Service / anniversary awards
  • Employee discounts for company logo wear
  • Recognition and awards for outstanding team and individual performance (branch and member service center employees)
  • Ongoing training opportunities
  • Leadership development program
  • Flexible scheduling for students

Apply