Property Name: Summer Oaks
Property Type: Family
Services Coordinator I
The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.
Responsibilities
- Deliver onsite programs and ensure compliance with standards and regulations.
- Conduct outreach (door-to-door, phone, email) to promote resident services.
- Prepare and submit required documentation for MidPen and external agencies.
- Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
- Support partnership goals and communicate improvement needs to supervisor.
- Collaborate with local community agencies and monitor partner service delivery.
- Assist with property-level needs assessments and follow-up actions.
- Participate in property plan development and respond to resident needs.
- Provide exemplary customer service and responsiveness.
- Maintain accurate records and ensure timely reporting per policies.
- Participate in team meetings, trainings, and property events; keep supervisor informed.
- Foster collaboration with Property Management and colleagues.
Qualifications
Knowledge, Skills, and Abilities
- Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
- Solid judgment, discretion, and problem-solving skills when working with families and students
- Desire to work with high needs and untapped populations
- Strong attention to detail and organizational skills and demonstrated ability to work independently
- Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
Working Conditions
- Must be available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM
- Ability to travel between properties
Physical Requirements
- Constantly perform desk-based computer tasks, frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
- Rarely twist/bend/stoop/squat, kneel/crawl
Education and Experience
- High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
- Minimum of one (1) year experience working in any of the following related areas:
- Families, adults, and youth in a diverse population
- Youth (5-12 age range) in a classroom or after school setting
- Older adults/elderly support and service
- Experience supporting program and service implementation and coordination
- Experience collaborating with local service providers preferred
Pay Range
$24.62 - $27.70 Hourly - Pay based on applicable experience and qualifications