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Developer Success Manager Jobs (NOW HIRING)

Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable leading workshops and technical training sessions * Have excellent interpersonal communication and ...

Forecast resource needs across Customer Success Managers, Success Engineering, and Field Service teams * Lead process and change initiatives within Customer Success * Represent customer needs to ...

Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for ... Demonstrated success managing executive-level customer relationships within hospitals, health ...

Customer Success Manager

$110K - $160K/yr

Partner closely with Solutions Engineering, Sales, Product, and Engineering to ensure a unified ... You have demonstrated success managing large, complex Enterprise accounts, including onboarding ...

Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for ... Demonstrated success managing executive-level customer relationships within hospitals, health ...

Customer Success Manager

$100K - $118K/yr

Customer Success Manager There are NO limits to your career: come shape the future and be part of a ... Works closely with Account Executives and Customer Success Engineers to identify and nurture ...

Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers ... Address customer questions and issues, working with product and engineering teams for timely ...

Customer Success Manager

$100K - $170K/yr

All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management. If you are passionate about customer success, have a strong technical background in security ...

Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers. Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably ...

Role Description: The Customer Success Manager is responsible for ensuring the success ... Become familiar with our SaaS engineering applications, including their features, functionality ...

Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for ... Demonstrated success managing executive-level customer relationships within hospitals, health ...

Customer Success Manager

$120K - $155K/yr

Partner cross-functionally with Sales, Product, Engineering, and Business Operations to achieve ... Success or Account Management. * Proven experience managing high-Annual Recurring Revenue (ARR ...

Customer Success Manager The era of pervasive AI has arrived. In this era, organizations will use ... Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services ...

Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA ... Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure ...

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own ... Partner with product and engineering to influence roadmap * Build scalable playbooks to elevate ...

... engineering, and other teams to advocate solutions. * Develop and own customer success strategies ... Coordinate and manage customer escalations. Keep customer executives and business appraised of ...

Customer Success Manager Customer Success Manager Location(s) United Kingdom - Remote Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and ...

... developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio.

We're a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers ... What You'll Do You'll join the founding team as our first Customer Success Manager and be the ...

... g., Product, Engineering, Sales). * Customer Enablement and Support Coordination: Aid clients ... Success Management (CSM) platforms. Create and maintain a library of customer-facing success ...

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Developer Success Manager information

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Customer Success Manager

Austin, TX • On-site

DealHub Ltd
Software Development • 51 - 200 employees

Other

Posted 26 days ago


Job description

Customer Success Manager

Customer Success Austin, Texas, Austin


Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.


The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.


Key Responsibilities

  • Customer meetings on a daily basis, in different stages in their journey.

  • Understand customers' business objectives and proactively identify opportunities to drive value and ROI.

  • Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.

  • Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.

  • Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.

  • Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.

  • Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.


Requirements

On the technical aspects, we expect you to:



  • Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

  • Have proven hands-on experience with leading onboarding and implementation processes

  • Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must

  • Have good understanding of sales and business processes

  • Experience with CPQ tools (an advantage)


On the interpersonal aspects, we expect you to:



  • Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager

  • Feel comfortable leading workshops and technical training sessions

  • Have excellent interpersonal communication and customer-oriented skills

  • Act as the trusted advisor in front of C-suite and senior levels

  • Have a \"can-do\" approach, great problem-solving and work-under-pressure ability

  • Love working in a dynamic and fast-paced environment

  • Communicate in English as a mother tongue level - is a must

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