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Desktop User Support Technician Jobs (NOW HIRING)

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | ... This role involves end-user support, device lifecycle management, troubleshooting, and assisting ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Act as point of contact with vendors to resolve technical problems with desktop computing equipment ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Act as point of contact with vendors to resolve technical problems with desktop computing equipment ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Act as point of contact with vendors to resolve technical problems with desktop computing equipment ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

IT User Support Technician II provides advanced technical support to end users and serves as an ... Act as point of contact with vendors to resolve technical problems with desktop computing equipment ...

Radiant Digital

Desktop Support Technician

Jackson, MS · On-site

$19 - $24.25/hr

Desktop Support Technician Location: Jackson, MS 39201 Work Arrangement: Onsite Mode of Interview ... Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop ...

Radise International LLC

Desktop Support Technician

Jackson, MS · On-site

$17.75 - $22.50/hr

Position: Desktop Support Technician Location: Jackson, MS 39201 Duration: 12 Months Position ... Set up new workstations and manage onboarding or offboarding tasks, including user account creation ...

New

Radiant Digital

Desktop Support Technician

Jackson, MS · On-site

$19 - $24.25/hr

Desktop Support Technician Location: Jackson, MS 39201 Work Arrangement: Onsite Mode of Interview ... Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop ...

Beacon Systems, Inc

Desktop Support Technician

Jackson, MS · On-site

$17.75 - $22.50/hr

Desktop Support Technician Location: Jackson, MS 39201 Work Arrangement: Onsite Mode of Interview ... Provides a full range of on-site and remote end-user support for the DAH network. Repair desktop ...

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA · On-site

$19.25 - $24.50/hr

Desktop Support Technician Overview/Description: The Desktop Support Technician is primarily ... Experience in IT end-user support, help desk, or IT related experience. * Experience with ...

F2Onsite

Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Innosoul inc

Desktop Support Technician

Jackson, MS · On-site

$17.75 - $22.50/hr

Job ID: MS-165395 Onsite/Local Desktop Support Technician (CompTIA A+/CompTIA Network+) with MS ... Set up new workstations and manage onboarding or offboarding tasks, including user account creation ...

City of Ashland

User Support Technician

Ashland, OR · On-site

$61K - $75K/yr

Also receives functional and indirect supervision from the Senior User Support Technician. SUPERVISORY RESPONSIBILITIES: Employees in this classification are not typically responsible for directly ...

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Desktop User Support Technician information

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How much do desktop user support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop user support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

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What states have the most Desktop User Support Technician jobs?

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Desktop Support Technician

Santa Fe, NM • On-site

Resource Consultings Services Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Resource Consultings Services Incexternal

$20 - $25.25/hr

Contractor

Re-posted 13 days ago

Job description

Role: Desktop Support Technician

Location: Santa Fe, NM (Onsite)

Duration: 12+ month

Seeking an experienced Desktop Support Technician to support a State of New Mexico agency based in Santa Fe, NM. This is a hands-on, client-facing role embedded directly within a state government IT environment, where you'll serve as the frontline technical resource keeping end users productive and systems running smoothly. If you thrive in a structured support environment, take pride in resolving issues efficiently, and enjoy building trust with the people you support — this role is built for you.

What You'll Be Doing

  • In this role, you'll own the end-user support experience from first contact to resolution. You'll respond to helpdesk tickets across multiple channels — in person, by phone, email, and remote tools — diagnosing and resolving issues with desktops, laptops, software, and peripherals in a Microsoft-based enterprise environment.
  • You'll manage the full ticket lifecycle within a service management platform, ensuring every issue is properly documented, escalated when necessary, and resolved in alignment with established service-level expectations. Your structured troubleshooting approach will help you identify root causes quickly and implement lasting solutions rather than temporary fixes.
  • Beyond break/fix support, you'll collaborate with internal teams and external vendor contacts to resolve complex hardware and software issues, and you'll ensure desktop systems integrate seamlessly with enterprise tools including file servers, Microsoft 365, Teams, Outlook, and business-critical applications. You'll also contribute to the team's knowledge base by documenting incidents, resolutions, and system changes — helping build institutional knowledge that benefits the entire support organization.

Qualifications

Required Technical Experience

To be successful in this role, candidates must demonstrate 3 to 5 years of professional experience across the following core technical areas:

Desktop & End-User Support

  • Proven experience supporting desktop and laptop environments, including hardware break/fix, OS-level troubleshooting, software installation and configuration, and peripheral support. You should be comfortable supporting both technical and non-technical users with patience and professionalism.

Microsoft Environment Proficiency

  • Demonstrated experience supporting Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and Active Directory. You should be able to manage user accounts, troubleshoot authentication issues, and support enterprise application connectivity without escalating routine tasks.

Ticketing & Service Management

  • Hands-on experience working within a formal ticketing platform — ServiceNow or a comparable ITSM tool — including ticket creation, updates, escalation, and closure in compliance with SLA requirements. You understand what "ticket hygiene" means and why it matters.

Networking & Connectivity Fundamentals

  • Working knowledge of basic networking concepts sufficient to diagnose and resolve common connectivity issues at the desktop level, including LAN/Wi-Fi troubleshooting, VPN support, and printer/peripheral connectivity.

Communication & Customer Service

  • Strong interpersonal and written communication skills are essential. You'll regularly interface with state agency staff at all levels, and your ability to translate technical issues into plain language is just as important as your ability to fix them.

Preferred Qualifications

Candidates who bring the following will stand out during the selection process:

  • Experience with basic scripting languages such as PowerShell, PERL, or Shell scripting for automating routine desktop support tasks or performing bulk administrative actions is a meaningful differentiator for this role.
  • Prior experience supporting a state or local government IT environment is also a plus, as familiarity with the pace, compliance expectations, and user base of public-sector agencies will shorten your ramp-up time considerably.