... virtual desktops, laptops, printers, etc. * Install and provide preventative and corrective ... Support leadership initiatives that position the credit union as a top employer. * Participate in ...
... virtual desktops, laptops, printers, etc. * Install and provide preventative and corrective ... Support leadership initiatives that position the credit union as a top employer. * Participate in ...
IT Litify Support Tech
Tampa, FL · On-site
$20.25 - $28/hr
Experience with VMWare Horizon Virtual Desktops. * ITIL Foundation certification. * Experience with remote support tools. If you are customer-focused, technically adept, and thrive in a collaborative ...
IT Litify Support Tech
Tampa, FL · On-site
$20.25 - $28/hr
Experience with VMWare Horizon Virtual Desktops. * ITIL Foundation certification. * Experience with remote support tools. If you are customer-focused, technically adept, and thrive in a collaborative ...
IT Support Specialist II
Tampa, FL · On-site
This position requires the deployment, replacement, repair and troubleshooting of windows desktops ... Provide technical support for internet and network related issues; troubleshoot and report outages ...
IT Support Specialist II
Tampa, FL · On-site
This position requires the deployment, replacement, repair and troubleshooting of windows desktops ... Provide technical support for internet and network related issues; troubleshoot and report outages ...
Customer Service and Tech Support - Customer Support for Learning and Development
Tampa, FL · On-site +1
$16 - $20.50/hr
Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers ... Offer comprehensive support for the K12 suite of learning systems and business applications.
Customer Service and Tech Support - Customer Support for Learning and Development
Tampa, FL · On-site +1
$16 - $20.50/hr
Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers ... Offer comprehensive support for the K12 suite of learning systems and business applications.
... support to multiple businesses. We are looking for a skilled and detail-oriented QuickBooks Bookkeeper to join our team. If you have a strong background in QuickBooks Desktop and full-cycle ...
... support to multiple businesses. We are looking for a skilled and detail-oriented QuickBooks Bookkeeper to join our team. If you have a strong background in QuickBooks Desktop and full-cycle ...
IT Help Desk Technician
$37K - $50K/yr
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
Quick apply
IT Help Desk Technician
$37K - $50K/yr
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding ...
Lead Systems Engineer
Tampa, FL · On-site
The role operates at the highest technical level, providing third-level engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design ...
Lead Systems Engineer
Tampa, FL · On-site
The role operates at the highest technical level, providing third-level engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design ...
Lead Systems Engineer
Tampa, FL · Hybrid
The role operates at the highest technical level, providing thirdlevel engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design ...
Lead Systems Engineer
Tampa, FL · Hybrid
The role operates at the highest technical level, providing thirdlevel engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design ...
Help Desk Support Tier II (Pipeline)
Tampa, FL · On-site
$19 - $25.50/hr
Provide Tier 2 support for desktops, servers, and enterprise applications. * Manage and troubleshoot user accounts, Active Directory, and group policies. * Support patch management, updates, and ...
Help Desk Support Tier II (Pipeline)
Tampa, FL · On-site
$19 - $25.50/hr
Provide Tier 2 support for desktops, servers, and enterprise applications. * Manage and troubleshoot user accounts, Active Directory, and group policies. * Support patch management, updates, and ...
Systems Administrator
$73K - $132K/yr
Support virtual desktop infrastructure including virtual desktops and connection brokers. * Build and deploy virtual desktop images using established USMC standard ISOs. * Apply system patches ...
Systems Administrator
$73K - $132K/yr
Support virtual desktop infrastructure including virtual desktops and connection brokers. * Build and deploy virtual desktop images using established USMC standard ISOs. * Apply system patches ...
Systems Administrator
Tampa, FL · On-site
$73K - $132K/yr
Support virtual desktop infrastructure including virtual desktops and connection brokers. * Build and deploy virtual desktop images using established USMC standard ISOs. * Apply system patches ...
Systems Administrator
Tampa, FL · On-site
$73K - $132K/yr
Support virtual desktop infrastructure including virtual desktops and connection brokers. * Build and deploy virtual desktop images using established USMC standard ISOs. * Apply system patches ...
Senior Project Manager / Product Manager - Contact Center Technology & AI Servicing
Tampa, FL · On-site
$80 - $83/hr
Improve agent desktop experiences, workflows, and productivity tools. Reduce customer friction ... Coordinate with engineering, operations, training, support, compliance, and business teams. Manage ...
Senior Project Manager / Product Manager - Contact Center Technology & AI Servicing
Tampa, FL · On-site
$80 - $83/hr
Improve agent desktop experiences, workflows, and productivity tools. Reduce customer friction ... Coordinate with engineering, operations, training, support, compliance, and business teams. Manage ...
.NET Developer (Blazor)
Clearwater, FL · On-site
... Support core Internal Applications What are the top Three - Five Skills? * Must possess 3+ years of .NET Software Development experience with proficiency in both Desktop Apps (WinForms) and Web ...
Quick apply
.NET Developer (Blazor)
Clearwater, FL · On-site
... Support core Internal Applications What are the top Three - Five Skills? * Must possess 3+ years of .NET Software Development experience with proficiency in both Desktop Apps (WinForms) and Web ...
.NET Developer (Blazor)
Clearwater, FL · On-site
... Support core Internal Applications What are the top Three - Five Skills? • Must possess 3+ years of .NET Software Development experience with proficiency in both Desktop Apps (WinForms) and Web ...
.NET Developer (Blazor)
Clearwater, FL · On-site
... Support core Internal Applications What are the top Three - Five Skills? • Must possess 3+ years of .NET Software Development experience with proficiency in both Desktop Apps (WinForms) and Web ...
IT Help Desk Technician
Tampa, FL · On-site
IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join ... Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and ...
IT Help Desk Technician
Tampa, FL · On-site
IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join ... Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and ...
Systems Administrator
Port Richey, FL · On-site
... Desktop, and related services as needed. • Manage endpoint patching and software deployments through RMM tools on a weekly cadence. • Support remote monitoring and management platforms such as ...
Systems Administrator
Port Richey, FL · On-site
... Desktop, and related services as needed. • Manage endpoint patching and software deployments through RMM tools on a weekly cadence. • Support remote monitoring and management platforms such as ...
PC Basic Computer Skills Tutor
$18 - $40/hr
Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain desktop management, file organization, Windows update procedures, and basic ...
PC Basic Computer Skills Tutor
$18 - $40/hr
Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain desktop management, file organization, Windows update procedures, and basic ...
ITED Technician
$20 - $25/hr
Required Qualifications · Minimum one year of experience in computer repair, electronics refurbishment, IT support, ITAD, or a related technical field. · Working knowledge of desktop and laptop ...
Quick apply
ITED Technician
$20 - $25/hr
Required Qualifications · Minimum one year of experience in computer repair, electronics refurbishment, IT support, ITAD, or a related technical field. · Working knowledge of desktop and laptop ...
Desktop Support information
See Spring Hill, FL salary details
$11.83 - $13.29
1% of jobs
$13.29 - $14.76
5% of jobs
$14.76 - $16.22
15% of jobs
$16.51 is the 25th percentile. Wages below this are outliers.
$16.22 - $17.69
20% of jobs
The median wage is $18.42 / hr.
$17.69 - $19.15
18% of jobs
$20.55 is the 75th percentile. Wages above this are outliers.
$19.15 - $20.62
17% of jobs
$20.62 - $22.08
9% of jobs
$22.08 - $23.55
6% of jobs
$23.55 - $25.01
5% of jobs
$25.01 - $26.48
2% of jobs
$26.48 - $27.94
1% of jobs
$11
$19
$27
How much do desktop support jobs pay per hour?
What are some common challenges faced by desktop support professionals, and how can they be overcome?
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What is the career path for desktop support?
What is the work of desktop support?
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What does a desktop support professional do?

Full-time
Posted 5 days ago
Job description
Behind every great member experience is a team of technology professionals making it happen.
At Achieva, our IT team develops solutions, strengthens security, improves processes, and supports the tools that help our employees and members succeed. Here, you'll find meaningful work, growth opportunities, and a culture built on collaboration and innovation.
Why Join Achieva?
✅ 14-Time Top Workplace
✅ Career Growth amp; Internal Mobility
✅ People-First Culture
✅ Opportunity to Give Back to the Community
The Technology/ Field Operations Support I demonstrates enthusiasm about technology and customer service. The Technical Support team members work with cutting-edge technology and gain hands-on experience and exposure to cross training to many aspects of overall technology. The role provides technical support to our Achieva team members and mentors junior Technical Support staff. The incumbent listens and partners with our users to assist and resolve issues quickly. This essential role on our technology team ensures we provide the best experience. The role requires travel to various locations and must participate in annual training or as required for BSA and the Privacy Act.
Key Responsibilities:
Technical Support amp; Issue Resolution
- Provide Achieva team members technical support via phone, work order queue, chat and in person.
- Evaluate the issue or objective and suggest alternatives and recommendations.
- Follow up with Achieva team members to ensure satisfactory resolution to their issues or implementations.
- Provide Tier 2 application support to Achieva team members, investigate, analyze, and troubleshoot issues for quick resolution.
- Coordinate and communicate with impacted parties and management on issues elevated and/or need escalation.
- Collaborate with Technology Team on technical issues and escalate as needed while continuing to be the liaison for the Achieva team member.
- Install and provide preventative and corrective maintenance of equipment to include hardware utilized by our Achieva team members such as virtual desktops, laptops, printers, etc.
- Install and provide preventative and corrective maintenance of branch equipment to include network communications equipment, card printers, cash recyclers, etc.
- Respond to corrective maintenance requests or alarms within an acceptable time frame.
- Partner with hardware and software vendors to support our hardware and applications.
- Create prompt and accurate documentation including documenting new information and updating existing documentation.
- Partner, training and cross train with the Technical Support team and overall Technology team.
- Innovate and recommend process, system, and technical support improvements.
- Represent the credit union with professionalism and courtesy in all interactions.
- Uphold the highest ethical standards in all interactions and responsibilities.
- Represent and uphold the Achieva Brand Frame.
- Support leadership initiatives that position the credit union as a top employer.
- Participate in annual training or as required by BSA and the Privacy Act.
- Perform other essential functions as needed or assigned.
- Travel to various Achieva locations as needed.
- Work flexible hours including evenings, weekends or holidays as needed to meet member and business demands.
Education and Experience
- Associates degree or equivalent combination of education and experience.
- 3-5 years’ desk-side support experience.
- 3-5 years’ leadership experience, preferred.
- A+ Certification or equivalent.
- Knowledge of operating systems such as Windows and macOS.
- Knowledge of browsers such as Chrome.
- Knowledge of device support such as iPhone and Android phones
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Excellent communication and customer service skills, with ability to communicate technical information to non-technical Achieva team members.
- Strong interpersonal skills with ability to work in a team environment.
- Ability to work independently, multi-task, prioritize and follow through with minimum supervision.
- Respectful and welcoming to others’ ideas and different opinions.
- Excellent written and listening skills.
- Strong documentation skills
Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This role operates in a flexible environment and may include hybrid work, in-field visits, and time in an office setting at Corporate Headquarter and/or Achieva Branch. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds.
EEO Statement:
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.
About Achieva Credit Union
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
201 - 500 Employees
Headquarters location
Dunedin, FL, US
Year founded
1937