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Desktop Support Jobs in Santa Rosa, CA (NOW HIRING)

Atlas Technica

Systems Engineer- Hybrid

Bodega Bay, CA · On-site

End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting * Strong verbal and written communication skills * Support of primarily Microsoft ...

Solairus Aviation

IT Specialist

Petaluma, CA · On-site

$25 - $32/hr

Troubleshoot and resolve hardware and software issues on laptops, desktops, and peripherals, both remotely and on-site. * Support and troubleshoot iOS and Android devices while ensuring compliance ...

Diverse Lynx

Onsite IT Field Engineer

Santa Rosa, CA · On-site

Responsibilities : • Provide onsite technical support for desktops, laptops (Windows & Mac), and peripherals • Perform PC imaging, configuration, and deployment (Autopilot, manual builds, or ...

New

Redwood Credit Union

IT Specialist I

Napa, CA · On-site

Provide first-tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide superior customer service that meets the RCU service ...

Redwood Credit Union

IT Specialist III

Santa Rosa, CA · On-site

This is a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides ...

Redwood Credit Union

IT Specialist III

Santa Rosa, CA · On-site

This is a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides ...

River Rock Casino

Systems Specialist

Geyserville, CA · On-site

Under general supervision of the Manager of IT, provides technical support to users of desktop computer, telephone, audio-video, and office equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. ...

JBA International

IT Specialist III

Santa Rosa, CA

Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations. Communicate with IT management on projects, support and future needs planning both in ...

JBA International

IT Specialist III

Santa Rosa, CA · On-site

... phone, desktop and computer operations. • Communicate with IT management on projects, support and future needs planning both in writing and verbally. • Maintain documented network, computer ...

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Desktop Support information

See Santa Rosa, CA salary details

$15

$25

$36

How much do desktop support jobs pay per hour?

As of May 29, 2026, the average hourly pay for desktop support in Santa Rosa, CA is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $27.07 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Santa Rosa, CA? The most popular types of Desktop Support jobs in Santa Rosa, CA are:
What are popular job titles related to Desktop Support jobs in Santa Rosa, CA? For Desktop Support jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Santa Rosa, CA look for? The top searched job categories for Desktop Support jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Desktop Support jobs? Cities near Santa Rosa, CA with the most Desktop Support job openings:
Desktop Support jobs near you

Desktop Support

Tata Consultancy Service Limited

Novato, CA • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Must Have Technical/Functional Skill
End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10.
JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom,
Microsoft SCCM preferred.
IT ServiceDesk experience
Roles & Responsibilities
1. Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
2. Experience creating collections, packages, applications within SCCM
3. Should have strong experience in SCCM 2007 & 2012
4. Experience in installation of Microsoft System Configuration Manager 2007-2012.
5. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
6. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
7. Experience in deploying, troubleshooting, and managing Windows devices
8. Must have excellent competency with SCCM, WSUS and other patching tools.
9. Experience in supporting Windows Server 2012, 2016, 2019
Salary Range $65000-$70000years
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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