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Desktop Support Jobs in Saskatchewan (NOW HIRING)

Vendasta

IT Administrator

Saskatoon, SK · On-site

Working hours may vary, including evenings and weekends to support on-site events. Key Responsibilities * Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones ...

Vendasta

IT Administrator

Saskatoon, SK

Working hours may vary, including evenings and weekends to support on-site events. Key Responsibilities * Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones ...

Vendasta

IT Administrator

Saskatoon, SK · On-site

Working hours may vary, including evenings and weekends to support on-site events. Key Responsibilities * Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones ...

Brandt

IT Administrator

Regina, SK

Provide technical support and troubleshooting for hardware, software, and network-related problems. * Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

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All JobsDesktop Support JobsDesktop Support Jobs in Saskatchewan

Desktop Support information

See Saskatchewan salary details

$12

$24

$33

How much do desktop support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support in Saskatchewan is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Saskatchewan look for? The top searched job categories for Desktop Support jobs in Saskatchewan are:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Saskatchewan as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,400 per year, or $24.2 per hour.

Help Desk Technician Tier 1

Anchor Managed Solutions Ltd

Saskatoon, SK

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

About the Job

The Help Desk Technician Tier 1 at Anchor Managed Solutions serves as the first point of contact for end users experiencing computer issues, providing first-level technical support by phone, remotely, or in person. This role involves diagnosing and troubleshooting hardware, software, and network connectivity problems, guiding users through solutions, and managing support tickets to ensure timely resolution.


Key Accountabilities

  • Provide first-line technical support to clients, addressing issues related to hardware, software, and network connectivity.
  • Interact with end users and walk them through troubleshooting techniques to identify and document problems related to desktop support.
  • Diagnose and troubleshoot basic technical problems, guiding user (where necessary) through step-by-step solutions.
  • Utilize user guides, technical manuals, and relevant documentation to research and apply solutions to identified technical problems.
  • Log and manage support tickets, ensuring timely resolution and maintaining accurate records of client interactions and issue resolutions.
  • Escalate unresolved issues to Tier 2 support teams as necessary, providing detailed information to facilitate problem-solving.
  • Identify escalations quickly to ensure efficient and timely resolution to service requests.
  • Contribute to the creation and maintenance of a knowledge base, documenting common issues and their solutions.
  • Identify and suggest possible improvements for SOP to maintain accuracy and consistency.


What you bring to the table

The technician is expected to have strong customer service skills, basic IT experience, and familiarity with Microsoft Office 365, Azure AD, and Windows Server environments. Additional responsibilities include escalating unresolved issues to higher-tier support, contributing to the knowledge base, and maintaining accurate records of client interactions. The position requires excellent communication, organizational skills, attention to detail, and a willingness to learn and grow within a team environment, as well as the ability to work after hours or during emergencies.

  • High School Diploma or equivalent.
  • Associate Degree in Information, Information Technology, Computer Science, or a Related Field (Preferred)
  • The following IT industry certifications are an asset and highly preferred but not required: CompTIA IT Fundamentals (ITF+), CompTIA A+ Certification, Microsoft Certified: Fundamentals
  • Excellent Customer Service skills. The ability to deal with customers in a professional and courteous manner. Friendly, courteous, and a willingness to solve problems is are a must.
  • 1-2+ years of IT Experience.
  • 1+ years of experience working on a Managed Services Help Desk or equivalent private sector support role.


About Anchor

Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.


Perks

Join the Anchor team, where your well-being and growth come first. You'll enjoy:

  • Employee Pension Plan
  • Health and wellness benefits
  • Daily snacks and lunches on special occasions.
  • Education reimbursement and career development programs
  • Community initiatives and volunteer opportunities
  • A culture driven by our values: Hungry, Humble and Smart

Apply