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Desktop Support Tech Jobs in Washington, DC (NOW HIRING)

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The position may require travel to multiple client locations to support operational requirements and technology deployments. Primary Responsibilities Desktop & End User Support * Install, configure ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

TEKsystems

IT Desktop Support

Clinton, MD

$20 - $28/hr

Our customer is hiring a Desktop Support Technician to work onsite in Clinton, MD. This person will ... The users have a varying understanding of technology which requires someone with strong patience ...

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Showing results 21-40

All JobsDesktop Support Tech JobsDesktop Support Tech Jobs in Washington, DC

Desktop Support Tech information

See Washington, DC salary details

$15

$26

$37

How much do desktop support tech jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support tech in Washington, DC is $26.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.
Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,080 per year, or $26 per hour.

Desktop Support Technician

NuAxis Innovations LLC

Washington, DC • On-site

$23 - $29.25/hr

Full-time

Posted 13 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Timeposition.
Job Summary:
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
Essential Functions:
Some of the primary responsibilities of this role would include:
  • All aspects of both Remote and Deskside computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
Education:
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
  • CompTIA A+ Certification - required within 90 days of hire
  • Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
  • Apple Support Certification preferred

Knowledge Requirements:
  • Incident Management
  • Problem Management
  • Change Management
  • Critical thinking skills
  • Active listening skills and effective communication strategies
  • Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
  • Enterprise ticketing application experience - Remedy Service Management experience preferred.
  • Installation and maintenance of Windows OS
  • Installation and maintenance of Apple preferred
  • Installation and maintenance of mobile devices
  • Installation/updating of desktop software
  • Remote desktop connections
  • Antivirus support
  • Backup and recovery
  • Desktop performance monitoring and optimization

Experience:
Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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