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Desktop Support Tech Jobs in Washington (NOW HIRING)

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this ...

Infojini Inc

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate ...

TEKsystems

Desktop Support Technician

Columbia, MD · On-site

$25 - $30/hr

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Training for new tech = couple weeks in each room before they join the formal rotation * Experience with Active Directory and Entra ID (Group Policy, PowerShell, Intune) Skills Desktop, Support ...

TEKsystems

Desktop Support Technician

Columbia, MD · On-site

$25 - $30/hr

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Training for new tech = couple weeks in each room before they join the formal rotation * Experience with Active Directory and Entra ID (Group Policy, PowerShell, Intune) Skills Desktop, Support ...

TEKsystems

Desktop Support Technician

Columbia, MD · On-site

$25 - $30/hr

The IT support team consists of seven technicians providing Tier 1-3 support for employees ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

The IT support team consists of seven technicians providing Tier 1-3 support for employees ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

Mindlance

Desktop Support

Washington, DC · On-site

Title: Technician Standard II - IT Coordinator II Duration: 8 Months - Long Term Location: Washington, DC 20433 (100% Onsite) Roles & Responsibilities: * Providing support to clients both at ...

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Desktop Support Tech information

See Washington salary details

$15

$26

$37

How much do desktop support tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support tech in Washington is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $28.03 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,100 per year, or $26 per hour.

Desktop Support Specialist

TriTech Enterprise Systems, Inc.

Washington, DC • On-site

$30/hr

Part-time

Posted 11 days ago

Job description

*** This is a part-time position (20 hours a week: M-F, usually 9 to 2 or 10 to 2)

*** 100 percent on-site position in Washington, DC
 

TriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS).  The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests, as well as meeting customer satisfaction targets and continuous service delivery requirements.

The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person.  The DSS will work as part of a team to support up to 500 end users.  This is a part-time position for up to 20 hours per week.  

Roles and Responsibilities:

  • Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit
  • If offsite, talking customers through a troubleshooting process and working together to rectify problems
  • Implement effective IT solutions for customers and employees concerning basic desktop support and print services
  • Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase
  • Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio
  • Ensures proper security and network operations for the agency as it pertains to McAfee only
  • Ensures the installation and maintenance of print services, secure print software
  • Performs quality assurance reviews of print services and secure print software
  • Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees.
  • Map users to printers or print services, secure print solution
  • Manually map users to network drives
  • Organizes and conducts appropriate training meetings when appropriate
  • Support all printers and scanners
  • Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
  • Provide secure print training to DGS end users

Required Skills/ Level of Experience:

  • IT Certifications
  • Laptops, desktops, and tablet hardware support
  • Windows 10 &11/Macs
  • MS Office 2013, 2016, O365
  • Copier and desktop printer support

TriTech is an Equal Opportunity Employer!!!

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