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Desktop Support Tech Jobs in Washington (NOW HIRING)

Socket.dev

Desktop Support Technician

Reston, VA · On-site

$55 - $75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes" desktop computers, laptops ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and ... Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location:

Socket.dev

Desktop Support Technician

Washington, DC · On-site

$55 - $75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes" desktop computers, laptops ...

Advance Digital Systems

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

... T Service Management (ITSM) platforms such as ServiceNow. · Coordinate with OEM vendors and ... years providing desktop support in an enterprise environment. · Minimum of five (5) years of ...

New

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ...

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ...

Apex Systems

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Job#: 3047814 Desktop Support Location: Merrifield, Virginia (On-site) Role Overview We are seeking ... Everforth Apex is a world-class IT services company that serves thousands of clients across the ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. ...

Mindlance

Desktop Support

Washington, DC · On-site

Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC ... Provide technical support to Client-managed desktops, laptops with docking stations and mobile ...

Usmd

IT Desktop Support Coordinator Lead

College Park, MD · On-site

$116.16 - $139.39/hr

## IT Desktop Support Coordinator LeadApplylocations: University of Maryland College Parktime type: Full timeposted on: Posted Todayjob requisition id: JR104525# ** Summary** SUMMARY This position is ...

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Desktop Support Tech information

See Washington salary details

$15

$26

$37

How much do desktop support tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support tech in Washington is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $28.03 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,100 per year, or $26 per hour.

Desktop Support Technician

Socket.dev

Reston, VA • On-site

$55 - $75/hr

Other

Posted 5 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes” desktop computers, laptops (including Enterprise Mobile Devices (EMD) used to access OpenNet), tablets, such as iPads, peripherals, applications, and related technologies for all users in accordance with DoS policies and procedures.

Responsibilities:

  • The Desktop Support Technician ensures all desktops meet minimum requirements and provides proactive and reactive Tier II desktop support.
  • All incidents shall be logged and managed in the ticket management system (currently Service Now).
  • You will assist management is providing a migration strategy and project plan for new and additional automated tools such as remote desktop management tools with AI driven diagnostics and predictive analytics to proactively identify and resolve issues.
  • You wil be responsible for installing, configuring, troubleshooting, resolving complex issues, and supporting ongoing usability of desktop computers, laptops, software, hardware, and peripheral Commercial Off-the-Shelf (COTS)/Government Off-the-Shelf (GOTS) technology.
  • You will ensure all desktops and laptops receive approved and required patches.
  • You may also be required to install and troubleshoot DoS-approved GFE for break/move requests and targeted desktop lifecycle refresh and, or expansion initiatives.
Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

  • 3+ years
  • Associate's degree or equivalent experience
  • CompTIA A+ Certification
  • Secret Security Clearance

PREFERRED REQUIREMENTS:

  • Comp TIA Sec+, ITIL 4 Foundation Certification(s)

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  • Travel by land or air transportation 25 % .
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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