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Desktop Support Tech Jobs in Washington (NOW HIRING)

Mindlance

Desktop Support

Washington, DC · On-site

Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC ... Provide technical support to Client-managed desktops, laptops with docking stations and mobile ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA

$110K - $120K/yr

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and ... Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location:

New

Socket.dev

Desktop Support Technician

Reston, VA · On-site

$55 - $75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes" desktop computers, laptops ...

New

Socket.dev

Desktop Support Technician

Washington, DC · On-site

$55 - $75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment anywhere within the customer IT enterprise environment. This includes" desktop computers, laptops ...

New

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. ...

247Hire

Desktop Support Technician

Vienna, VA · On-site

$22 - $28/hr

We are seeking a Desktop Support to provide technical support and troubleshooting assistance to end ... Follow established standard operating procedures and IT support processes. * Provide professional ...

Usmd

IT Desktop Support Coordinator Lead

College Park, MD · On-site

$116.16 - $139.39/hr

## IT Desktop Support Coordinator LeadApplylocations: University of Maryland College Parktime type: Full timeposted on: Posted Todayjob requisition id: JR104525# ** Summary** SUMMARY This position is ...

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this ...

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All JobsDesktop Support Tech JobsDesktop Support Tech Jobs in Washington

Desktop Support Tech information

See Washington salary details

$15

$26

$37

How much do desktop support tech jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support tech in Washington is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $28.03 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,100 per year, or $26 per hour.

Desktop Support

Mindlance

Washington, DC • On-site

Other

Re-posted 6 days ago

Job description

Position Summary:

Title: Technician Standard II - IT Coordinator

Duration: 5 Months - Long Term

Location: Washington, DC 20433 (100% Onsite)

Roles & Responsibilities:

  • Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:
  • IT support and troubleshooting of client provisioned hardware, software, and applications
  • Client IT training and outreach
  • Direct desk side and remote support
  • Virtual meeting support; and configuration and provisioning of standard devices.

Tier 2 local IT Support is organized by building/location. We engage directly with the business and leverage ServiceNow for incidents and requests to deliver timely, best-in class support to our end-user community. With an annual satisfaction rating that regularly exceeds 95%, the core competencies and responsibilities that contractors must fulfil are:

Core Competencies:

  • Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others.
  • Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system.
  • Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators.
  • Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue.
  • Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings.
  • Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
  • Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping.
  • Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to client corporate systems.

Educational and Technical Qualifications:

Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or

Associates Degree with a minimum of 5 years relevant experience.

Certifications:

Industry certifications such as A+ recommended

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Advanced skills in supporting Windows computers and Apple mobile devices.
  • Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
  • Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.
    Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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