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Desktop Support Tech Jobs in Kansas (NOW HIRING)

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Hesston, KS · On-site

$50K - $54K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Hesston, KS · On-site

$50K - $54K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Hesston, KS · On-site

$46K - $52K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

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IT Deployment Technician - 1-3 day Project - Start 9/4-9/8

Great Bend, KS · On-site

$20/hr

Prior desktop support or computer deployment experience is preferred. Requirements: * Experience installing or deploying desktop/laptop computers * Ability to lift up to 40 lbs and move computer ...

Posted today

WSU Tech

IT Technician

Wichita, KS · On-site

$18.20/hr

WSU Tech is seeking a knowledgeable and service-oriented IT Technician to support the installation, maintenance, and operation of computer systems, desktops, peripherals, and related technology. This ...

WSU Tech

IT Technician

Wichita, KS

$18.20/hr

WSU Tech is seeking a knowledgeable and service-oriented IT Technician to support the installation, maintenance, and operation of computer systems, desktops, peripherals, and related technology. This ...

WSU Tech

IT Technician

Wichita, KS · On-site

$18.20/hr

WSU Tech is seeking a knowledgeable and service-oriented IT Technician to support the installation, maintenance, and operation of computer systems, desktops, peripherals, and related technology. This ...

Chipton Ross

Workstation Support Technician

Topeka, KS · On-site

$31.72/hr

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a ... Stay current with industry trends and advancements in workstation technology. * Other competencies ...

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All JobsDesktop Support Tech JobsDesktop Support Tech Jobs in Kansas

Desktop Support Tech information

See Kansas salary details

$12

$20

$29

How much do desktop support tech jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support tech in Kansas is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.07 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,600 per year, or $20.5 per hour.

IT Support & Operations Coordinator

Hinkle Law Firm LLC

Wichita, KS • On-site

Full-time

Posted 18 days ago

Job description

IT Support & Operations Coordinator - Job Description
Position Summary
The IT Support & Operations Coordinator leads the day-to-day operation of the firm's help desk and serves as the link between the help desk technicians and senior IT staff. This position coordinates the technicians, owns the ticket queue, and is accountable for the quality, consistency, and documentation of the firm's front-line technology support.
Beyond the help desk, this position manages assigned operational IT projects from start to finish, assists senior IT staff with larger initiatives, and supports the department's day-to-day operations, including vendor coordination, invoice tracking, and routine reporting. The role also assists with end-user training and communication and provides help desk coverage during staff shortages and after hours as needed.
Job Duties and Responsibilities
  • Lead and improve day-to-day help desk operations, coordinating the work of the help desk technicians.
  • Oversee the ticket queue, including intake, prioritization, assignment, and follow-through to resolution.
  • Manage escalations, serving as the senior point of contact for issues beyond first-level support.
  • Manage help desk scheduling and coverage, including planned absences and gaps in the service window.
  • Strengthen ticket documentation standards and hold the team to them, so that work is recorded accurately and completely.
  • Produce routine help desk reporting on volume, response and resolution times, and service trends.
  • Identify and track recurring issues and pursue automation and process improvements that reduce repeat tickets.
  • Manage assigned operational IT projects from start to finish, including PC deployments, software updates, equipment rollouts, documentation cleanup, and other support-driven initiatives.
  • Plan project scope, timelines, and resources; coordinate the work; and see projects through to completion.
  • Assist the CISO and Assistant IT Director with larger IT initiatives by helping organize milestones, timelines, dependencies, and task ownership.
  • Track follow-up items and provide status reporting to senior IT staff.
  • Coordinate with IT vendors on routine matters.
  • Track IT invoices and follow up on procurement.
  • Prepare routine departmental reporting.
  • Complete other administrative needs of the department as assigned.
  • Assist with end-user training on firm systems and technology.
  • Assist with user communication and rollout documentation as needed.
  • Provide help desk coverage during staff shortages, performing first-level support duties as needed.
  • Participate in after-hours support as needed.

Job Qualifications
  • Experience in a lead, coordinator, supervisory, or project coordination capacity, or demonstrated readiness to take on that responsibility.
  • Proven working experience providing help desk or desktop support, including the ability to resolve issues independently. This includes a minimum of five (5) years of help desk or IT support experience.
  • Proficiency in Windows workstation administrative tasks and environments.
  • Extensive experience with Microsoft 365 and Microsoft Office applications.
  • Working knowledge of help desk ticketing systems, remote support tools, VPNs, and remote access.
  • Working knowledge of network fundamentals and general IT operations.
  • Demonstrated organization, follow-through, and attention to detail in documentation and task completion.
  • Strong client-facing and communication skills, with the discretion and judgment required to handle confidential firm and client information.
  • Ability to prioritize, multitask, and remain composed under pressure.
  • Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
  • Relevant certifications such as CompTIA, ITIL, or Microsoft are preferred.

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