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Desktop Support Tech Jobs in Kansas (NOW HIRING)

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering ...

Tata Consultancy Service Limited

EUC Lead

Kansas City, KS · On-site

$80K - $90K/yr

... Support, Field Services, and Workplace Technology operations. The role will provide operational leadership for desktop support services, ensuring high-quality end-user experience, SLA compliance ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Supports IT department on special IT projects TECHNOLOGY This position requires the use of specific ...

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Supports IT department on special IT projects TECHNOLOGY This position requires the use of specific ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Supports IT department on special IT projects TECHNOLOGY This position requires the use of specific ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Supports IT department on special IT projects TECHNOLOGY This position requires the use of specific ...

Sebenza LLC

LAN Field Technician

Kansas City, KS · On-site

... Support technology upgrades - both hardware and software; • Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support; • Perform field office visits • Perform root ...

Robert Half

Support Services Technician 3

Kansas City, KS · On-site

$20.75 - $28.50/hr

This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an ...

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Desktop Support Tech information

See Kansas salary details

$12

$20

$29

How much do desktop support tech jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support tech in Kansas is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.07 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,600 per year, or $20.5 per hour.

Desktop Administrator | Full-time | Kansas - On-site

Northern Base

Kansas City, KS • On-site

$60K - $85K/yr

Full-time

Posted 6 days ago

Job description

Desktop Administrator – Kansas City, KS

Location: Kansas City, KS
Job Type: Full-Time | On-Site
Experience: 4–6 Years
Salary: $60,000–$85,000 per year
Work Authorization: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only

Position Overview

We are seeking a highly skilled and customer-focused Desktop Administrator to join our IT support team in Kansas City, KS. The ideal candidate will have strong hands-on experience supporting Windows environments, endpoint management, hardware/software troubleshooting, and L2 desktop support.

This role is ideal for a technically strong professional who can take ownership, independently drive projects, resolve complex end-user issues, and consistently meet SLA commitments in a fast-paced enterprise environment.

Key Responsibilities

  • Provide L2 technical support for laptops, desktops, printers, mobile devices, and peripherals.

  • Install, configure, upgrade, patch, and maintain Windows 10/11 operating systems.

  • Perform Windows 11 installations and upgrades across laptops and desktops.

  • Diagnose and resolve hardware, operating system, application, connectivity, and peripheral issues.

  • Manage endpoint patching and configurations using SCCM and Microsoft Intune.

  • Support Active Directory and Azure AD account and access-related issues.

  • Troubleshoot Microsoft 365, business applications, network configuration, and user connectivity issues.

  • Provide on-site and remote support using tools such as Bomgar, LogMeIn, and Microsoft Teams.

  • Manage incidents, service requests, escalations, and changes through ServiceNow, BMC Remedy, Jira, or similar ITSM platforms.

  • Coordinate with hardware/software vendors for repairs, replacements, warranty claims, and technical issues.

  • Support endpoint security requirements, including antivirus, device encryption, and Trend Micro.

  • Maintain accurate technical documentation and ticket records.

  • Collaborate with infrastructure, security, application, and other functional teams to resolve escalated issues.

  • Ensure timely resolution of tickets and strict adherence to SLA requirements.

  • Identify recurring issues and contribute to process improvements.

  • Independently lead and drive assigned technical projects through successful completion.

Required Technical Skills

  • Windows 10 / Windows 11 Administration

  • Windows 11 Installation & Upgrades

  • Desktop & Laptop Troubleshooting

  • L2 Desktop Support

  • SCCM / Microsoft Intune

  • Active Directory / Azure AD

  • Microsoft 365

  • Endpoint Management & Patch Management

  • Hardware & Software Troubleshooting

  • Printers, Mobile Devices & Peripherals

  • TCP/IP, DNS, DHCP

  • ServiceNow / BMC Remedy / Jira

  • Bomgar / LogMeIn / Microsoft Teams

  • Endpoint Security / Trend Micro

  • Remote & On-Site Technical Support

Preferred Professional Skills

  • Excellent communication and interpersonal skills.

  • Strong customer-service orientation.

  • Exceptional troubleshooting and problem-solving abilities.

  • Ability to prioritize multiple incidents and service requests.

  • Strong ownership and accountability.

  • Ability to work independently with minimal supervision.

  • Ability to collaborate effectively with cross-functional teams.

  • Strong attention to detail and commitment to quality.

  • Demonstrated ability to lead and drive projects independently.

 Email: numa.a@northern-base.com

Work Authorization Requirement: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only.