ZipRecruiter

Log In

1

Desktop Support System Administrator Jobs (NOW HIRING)

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support System Administrator Jobs

Desktop Support System Administrator information

See salary details

$19

$34

$54

How much do desktop support system administrator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support system administrator in the United States is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $38.94 per hour, depending on experience, location, and employer.

What is a desktop support system administrator?

Desktop Support System Administrators are IT professionals responsible for maintaining, troubleshooting, and supporting desktop computers, software, and related systems within an organization. They handle tasks such as installing and configuring operating systems, managing user accounts, resolving hardware and software issues, and ensuring the overall stability and security of desktop environments. These administrators often serve as the first point of contact for technical support, helping employees resolve issues quickly to minimize downtime.

What are the key skills and qualifications needed to thrive as a desktop support system administrator?

To thrive as a Desktop Support System Administrator, you need strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), networking fundamentals, and typically a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and Active Directory is commonly required. Excellent communication, patience, and customer service skills help you effectively resolve user issues and work collaboratively with IT teams. These skills and qualities are crucial for maintaining smooth daily operations, minimizing downtime, and ensuring end-user satisfaction.

What are some common challenges faced by desktop support system administrators, and how can they be managed effectively?

Desktop Support System Administrators frequently encounter challenges such as troubleshooting complex user issues, balancing multiple support requests, and maintaining system security. Managing these challenges effectively involves prioritizing tasks, documenting solutions for recurring problems, and staying up-to-date with the latest technology updates and security protocols. Strong communication and collaboration with IT teams and end-users also play a crucial role in resolving issues efficiently and ensuring smooth operations.

What is the difference between Desktop Support System Administrator vs Network Support Specialist?

AspectDesktop Support System AdministratorNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network operations centers, on-site or remote
Primary ResponsibilitiesMaintaining desktops, troubleshooting OS/software issues, user supportManaging network infrastructure, troubleshooting connectivity, network security

The Desktop Support System Administrator primarily focuses on maintaining and troubleshooting desktop systems and user support within an organization. In contrast, the Network Support Specialist concentrates on managing and troubleshooting network infrastructure and connectivity issues. While both roles require technical certifications and often work in similar environments, their core responsibilities differ, with the Desktop Support System Administrator centered on end-user devices and the Network Support Specialist on network systems.

More about Desktop Support System Administrator jobs

What cities are hiring for Desktop Support System Administrator jobs?

Cities with the most Desktop Support System Administrator job openings:

What are popular job titles related to Desktop Support System Administrator jobs?

For Desktop Support System Administrator jobs, the most frequently searched job titles are:

Desktop Support System Administrator jobs near you
Infographic showing various Desktop Support System Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $71,711 per year, or $34.5 per hour.

Desktop Support Admin

Chantilly, VA • On-site

DANE LLC
IT Services • 1 - 10 employees
Learn more about DANE LLCexternal

$62K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Manage the allocation, workflow, and resolution of Service Now service request tickets related to computer systems, peripherals, and applications.

  • Perform system administrative, troubleshooting, and operational duties on computer systems in response to user tickets and outages.

  • Support and maintain applications, hardware, and peripheral devices through installation, configuration, and troubleshooting.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources

Description:

Our commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.  
 
We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus.  You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus. 
Details: 
Location: Washington DC - Onsite
Job Type: Full Time 
Education: Associate degree or equivalent experience 
Experience: Minimum 5 years of experience working as DSS System Administrator 
Clearance: Must hold Active DoD Secret Clearance or higher to be eligible 
Duties and Responsibilities:

  • Performs system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
  • Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
  • Analyze, evaluate, and test software and hardware in response to issues identified by the customer.
  • Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
  • Mitigate identified security issues.
  • Research and troubleshoot identified issues. Document ticket.  Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
  • Prepare and maintain activity and progress reports regarding support activities.
  • Act to coordinate activities across support agencies to deliver support services to customers.  
  • Manage and track escalations to ensure timely resolution of customer issues.
  • Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
  • Work to meet program service level agreements (SLA's) to resolve customer issues.
  • Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
  • Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
  • Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
  • Conduct diagnostic troubleshooting and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices
Requirements:

  • Associate Degree 
  • One or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)
  • Must have Active Secret or Higher Clearance
  • Minimum of 5 years of experience
Qualifications:

  • Must live in the local DMV area and be able to reliably commute to DC daily. 
  • Must have an Associate's Degree or higher in computer science or a related field. 
  • Minimum 5 years of experience providing Desktop support. 
  • Must hold Active DoD Secret Clearance or higher  
  • One or more industry-standard certifications- A+, Security+, Network+; etc. preferred  
  • Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.  
  • Must have experience providing Tier 1 and 2 technical support with hardware and software.  
  • Must have excellent attention to detail.  
  • Must have a strong working knowledge of computer terms

Physical Requirements:  
 
  • Must be able to move/handle equipment up to 30 pounds  

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.