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Desktop Support Supervisor Jobs (NOW HIRING)

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

Overview We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Asurion

ICDS Analyst I

Nashville, TN · On-site

$22.50 - $30.25/hr

JOB CODE TPN1029 Desktop Support Analyst I-USA MANAGEMENT LEVEL 9 Staff DISCIPLINE Information Technology REPORTS TO IT Support Supervisor FSLA CLASSIFICATION Hourly The Desktop Support Analyst I ...

Posted today

Modigent

Desktop Support Engineer

Waco, TX

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Supervisory Responsibilities None (individual contributor role with occasional guidance to junior I ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Supervisory Responsibilities None (individual contributor role with occasional guidance to junior I ...

Madison Approach

Desktop Team Supervisor

Ossining, NY

$81K/yr

The Desktop Team Supervisor will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This ...

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Desktop Support Supervisor information

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How much do desktop support supervisor jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop support supervisor in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a desktop support supervisor?

Desktop Support Supervisors are IT professionals responsible for overseeing a team that assists end-users with hardware, software, and technical issues related to desktop computers and related systems. They manage daily operations, assign support tasks, ensure timely resolution of technical problems, and often provide training and guidance to their staff. Additionally, they may be involved in developing support policies, maintaining inventory, and ensuring compliance with company IT standards. Their role is crucial in maintaining productivity and minimizing downtime for employees who rely on computers and technology.

What are the key skills and qualifications needed to thrive as a desktop support supervisor?

To thrive as a Desktop Support Supervisor, you need strong technical expertise in IT support, troubleshooting, and experience in managing desktop environments, typically supported by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with IT service management tools (such as ServiceNow), remote desktop software, and ticketing systems is essential. Excellent leadership, communication, and problem-solving skills help you manage a team effectively and provide exceptional customer service. These skills and qualities are crucial to ensure efficient IT operations, quick resolution of technical issues, and a positive user experience across the organization.

What are some common challenges faced by a desktop support supervisor and how can they be addressed?

A Desktop Support Supervisor often faces the challenge of balancing team workload while ensuring high-quality service for end-users. Managing escalated technical issues, coordinating schedules, and training new staff can be demanding, especially in fast-paced environments. To address these challenges, supervisors can implement clear communication channels, standardize troubleshooting processes, and foster a collaborative team culture. Regular team meetings and ongoing training also help maintain high performance and keep the team updated on new technologies.

What is the difference between Desktop Support Supervisor vs Desktop Support Technician?

AspectDesktop Support SupervisorDesktop Support Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to end-users
ResponsibilitiesTeam management, process improvement, reportingTroubleshooting hardware/software issues, user support

The Desktop Support Supervisor oversees the support team and manages escalations, focusing on team leadership and process improvements. In contrast, the Desktop Support Technician handles direct technical support tasks for end-users. Both roles require similar certifications and work in IT support environments, but the supervisor has additional managerial responsibilities.

What cities are hiring for Desktop Support Supervisor jobs?

Cities with the most Desktop Support Supervisor job openings:

What states have the most Desktop Support Supervisor jobs?

States with the most job openings for Desktop Support Supervisor jobs include:

Desktop Support Supervisor jobs near you
Infographic showing various Desktop Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Supervisor

Union City, NJ

JFR Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about JFR Staffingexternal

Full-time

Posted 8 days ago

Job description

Desktop Support Supervisor

Location: Union City, NJ (On-Site)

About the Opportunity

Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands-on leadership role responsible for ensuring exceptional technical support while mentoring a team of desktop support professionals in a fast-paced educational environment.

The ideal candidate is a strong technical leader with excellent communication skills who is fluent in both English and Spanish and has experience supporting users in a school or educational setting.

Responsibilities

  • Supervise and mentor a team of Desktop Support Technicians
  • Assign, prioritize, and monitor daily support requests to ensure timely resolution
  • Provide hands-on desktop, laptop, printer, and peripheral support when needed
  • Troubleshoot hardware, software, networking, and end-user issues
  • Support Windows operating systems, Microsoft 365, Active Directory, and common business applications
  • Manage user accounts, permissions, and workstation deployments
  • Coordinate equipment installations, upgrades, and replacements
  • Ensure IT support tickets are resolved within established service levels
  • Maintain accurate documentation of support activities and IT assets
  • Partner with school administrators, faculty, and staff to deliver outstanding customer service
  • Assist with IT projects, technology rollouts, and classroom technology support

Qualifications

  • 5+ years of Desktop Support experience
  • 2+ years of experience leading or supervising an IT support team
  • Fluent in both English and Spanish (required)
  • Previous experience working in a K-12 school, school district, college, or educational environment is highly preferred
  • Strong knowledge of:
    • Windows 10/11
    • Microsoft 365
    • Active Directory
    • Desktop and laptop hardware
    • Printers and peripherals
    • Basic networking concepts
  • Experience with ticketing systems and IT asset management
  • Excellent communication, leadership, and organizational skills
  • Strong customer service mindset with the ability to support both technical and non-technical users

Preferred Qualifications

  • Experience supporting classroom technology
  • Experience with Google Workspace for Education
  • Knowledge of audiovisual classroom equipment
  • CompTIA A+, Network+, or Microsoft certifications are a plus

Why Join?

  • Opportunity to lead an IT support team
  • Collaborative and mission-driven environment
  • Stable organization with long-term career growth
  • Competitive salary and comprehensive benefits

If you're a bilingual IT professional who enjoys leading people, solving technical challenges, and supporting an educational environment, we'd love to hear from you.any cha