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Desktop Support Network Engineer Jobs in Virginia

1872 Consulting

Desktop Support

Herndon, VA · On-site

... Basic network troubleshooting Qualifications : Required : • minimum 3 years of experience ... Supports desktop and laptop imaging via MDT • Supports MS Office 365 • Supports remote VPN ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop ... Troubleshooting VPN, Networking, and ISP problems. Required/Desired Skills Skill Required /Desired ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery ... Troubleshooting VPN, Networking, and ISP problems.

Apex Systems

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Job#: 3047814 Desktop Support Location: Merrifield, Virginia (On-site) Role Overview We are seeking ... Apply basic networking knowledge (IP, DNS) to resolve connectivity issues. * Apply basic ...

F2Onsite

Be Seen First

Desktop Support Technician

Salem, VA · On-site

$28 - $30/hr

Diagnose and resolve hardware, software, and basic network connectivity issues. * Assist with ... Required Skills * 2+ years of Level 2 Desktop Support or End User Support experience. * Strong ...

Revel Staffing

Desktop Support Technician

Fredericksburg, VA · On-site

$20 - $25.25/hr

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or ... Troubleshoot hardware, software, network, and user‑access issues * Provide end‑user assistance ...

J5 Consulting

Network Engineer

Chantilly, VA · On-site

Perform Tier-3 engineering and support for virtualization infrastructure, consisting of virtual servers, virtual desktops, and automation solutions. * Plan network configurations for integration into ...

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Desktop Support Network Engineer information

What does a desktop support network engineer do?

A Desktop Support Network Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and networks within an organization. They troubleshoot and resolve issues with desktops, laptops, network connectivity, software applications, and peripheral devices. Their role often involves installing and configuring operating systems, managing user accounts, and ensuring network security. In addition, they may assist with maintaining servers and network infrastructure to ensure smooth daily operations. This position requires strong problem-solving skills and the ability to communicate technical information clearly to end-users.

What are the key skills and qualifications needed to thrive as a desktop support network engineer?

To thrive as a Desktop Support Network Engineer, you need a solid understanding of computer hardware, network protocols, troubleshooting, and a relevant degree or certifications like CompTIA A+ or Network+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, remote desktop tools, and network monitoring software is often required. Strong problem-solving, communication, and customer service skills help you address user issues efficiently and build trust. These skills are crucial for minimizing downtime, ensuring seamless IT operations, and maintaining a productive work environment.

How does a desktop support network engineer typically collaborate with other IT professionals within an organization?

A Desktop Support Network Engineer frequently works alongside system administrators, network engineers, and help desk staff to troubleshoot user issues and maintain network performance. Collaboration often involves escalating complex problems, coordinating software deployments, and assisting with network upgrades or security implementations. Regular communication and teamwork are essential, as resolving user issues often requires input from multiple IT disciplines. This collaborative environment not only ensures efficient problem-solving but also provides opportunities to learn new technical skills from colleagues.

What is the difference between Desktop Support Network Engineer vs Network Administrator?

AspectDesktop Support Network EngineerNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentEnd-user devices, help desks, onsite supportNetwork infrastructure, servers, routers, switches
Primary ResponsibilitiesTroubleshooting desktops, peripherals, basic network issuesManaging network hardware, configuring network policies, monitoring network performance
Industry UsageIT support teams, help desk rolesNetwork operations, infrastructure management

The Desktop Support Network Engineer focuses on troubleshooting end-user devices and basic network issues, often working directly with users. In contrast, the Network Administrator manages and maintains the entire network infrastructure, ensuring optimal performance and security. Both roles require similar certifications but differ in scope and daily tasks.

What cities in Virginia are hiring for Desktop Support Network Engineer jobs?

Cities in Virginia with the most Desktop Support Network Engineer job openings:

Senior IT Customer Support Analyst, Desktop Support

Arlington, VA • On-site

KBR, Inc.
IT Services • 10K+ employees
Learn more about KBR, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

140th of 454 rated engineering

Job description

Title:
Senior IT Customer Support Analyst, Desktop Support
KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives. The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.
In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
Key Responsibilities
Technical Support & Escalation Leadership
  • Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
  • Provide customer support to internal and external customers within established service levels.
  • Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
  • Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
  • Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
  • Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
  • Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
  • Support workstation refresh programs and end-user data migrations.
  • Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
  • Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
  • Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
  • Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
  • Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
  • Support office openings, closures, relocations, and project site deployments.
  • Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management
  • Provide technical leadership and strategic input related to Tier 2 desktop support operations.
  • Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
  • Mentor, train, and support junior technicians and service desk personnel.
  • Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
  • Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
  • Develop and improve support processes, procedures, and operational standards.
  • Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
  • Maintain technical documentation, knowledge articles, support procedures, and runbooks.
  • Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
  • 5+ years of enterprise desktop support experience.
  • Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
  • Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies
  • Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
  • Strong leadership and team coordination skills.
  • Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
  • Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
  • Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
  • Strong verbal, written, and presentation skills.
  • Experience developing reports and presenting operational metrics to management.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications
  • One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator or Modern Desktop Administrator certification.
  • Cisco networking experience or CCST/CCNA certification.
  • Linux administration experience.
  • Experience with SAP or asset management systems.
  • Project leadership or supervisory experience.

Additional Requirements
  • Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
  • Ability to obtain and maintain any required customer, government, or contract-specific clearances.
  • Valid driver's license may be required.
  • Occasional travel to local, regional, and project locations may be required.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

Hours and flexibility

Workplace

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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