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Desktop Support Network Engineer Jobs in Virginia

MKS2 Technologies

Desktop Support Analyst

Quantico, VA

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... network engineers, cybersecurity teams, and end users to resolve technical issues, maintain ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... network engineers, cybersecurity teams, and end users to resolve technical issues, maintain ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... network engineers, cybersecurity teams, and end users to resolve technical issues, maintain ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks ... Troubleshooting VPN, Networking, and ISP problems.

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. * Manage escalated technical support tickets and ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. * Manage escalated technical support tickets and ...

ActioNet

Desktop Support

Rosslyn, VA

Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. * Manage escalated technical support tickets and ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. * Manage escalated technical support tickets and ...

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Desktop Support Network Engineer information

What does a desktop support network engineer do?

A Desktop Support Network Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and networks within an organization. They troubleshoot and resolve issues with desktops, laptops, network connectivity, software applications, and peripheral devices. Their role often involves installing and configuring operating systems, managing user accounts, and ensuring network security. In addition, they may assist with maintaining servers and network infrastructure to ensure smooth daily operations. This position requires strong problem-solving skills and the ability to communicate technical information clearly to end-users.

What are the key skills and qualifications needed to thrive as a desktop support network engineer?

To thrive as a Desktop Support Network Engineer, you need a solid understanding of computer hardware, network protocols, troubleshooting, and a relevant degree or certifications like CompTIA A+ or Network+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, remote desktop tools, and network monitoring software is often required. Strong problem-solving, communication, and customer service skills help you address user issues efficiently and build trust. These skills are crucial for minimizing downtime, ensuring seamless IT operations, and maintaining a productive work environment.

How does a desktop support network engineer typically collaborate with other IT professionals within an organization?

A Desktop Support Network Engineer frequently works alongside system administrators, network engineers, and help desk staff to troubleshoot user issues and maintain network performance. Collaboration often involves escalating complex problems, coordinating software deployments, and assisting with network upgrades or security implementations. Regular communication and teamwork are essential, as resolving user issues often requires input from multiple IT disciplines. This collaborative environment not only ensures efficient problem-solving but also provides opportunities to learn new technical skills from colleagues.

What is the difference between Desktop Support Network Engineer vs Network Administrator?

AspectDesktop Support Network EngineerNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentEnd-user devices, help desks, onsite supportNetwork infrastructure, servers, routers, switches
Primary ResponsibilitiesTroubleshooting desktops, peripherals, basic network issuesManaging network hardware, configuring network policies, monitoring network performance
Industry UsageIT support teams, help desk rolesNetwork operations, infrastructure management

The Desktop Support Network Engineer focuses on troubleshooting end-user devices and basic network issues, often working directly with users. In contrast, the Network Administrator manages and maintains the entire network infrastructure, ensuring optimal performance and security. Both roles require similar certifications but differ in scope and daily tasks.

What cities in Virginia are hiring for Desktop Support Network Engineer jobs?

Cities in Virginia with the most Desktop Support Network Engineer job openings:

Network Support Professionals for DC Government Entity

Arlington, VA • On-site

Management Applications, Inc.
IT Services • 1 - 10 employees
Learn more about Management Applications, Inc.external

Full-time

Re-posted 6 days ago

Job description

Network Support Professionals for DC Government Entity
Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.
Entity's internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.
The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects.
IT Environment
Cisco ASA Firewall
Cisco FirePower
IPS Cisco Switching
Cisco VLANs
Cisco Routing
Cisco VPN
Fiber Channel Switch
SAN Hyper-V
Video Conference Bridge
Video Conference Endpoint
Office 365
Netwrix
AlienVault SIEM
Active Directory
Group Policy
DNS
DHCP
RDP
HTTP/S
FTP
Terminal Services
Barracuda Backup
Barracuda Web Filter
Barracuda Email Filter
Deltek CostPoint
Sophos Endpoint Protection
ESRI ArcGIS
SharePoint
Windows Server 2012 R2
Windows 7
Windows 10
Office 2013
Office 2016
Scope of Support Services
Staff will support entity's existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:
a. Following entity IT Policies and Procedures;
b. Development of project /Statements of Work;
c. Responding to alert notifications from system monitoring applications;
d. Prepare regular system performance reports and present recommendations
for improvement;
e. Providing technical support and training to entity employees;
f. Provide technical expertise and support for regional IT projects in which entity
is involved;
g. Take necessary steps to ensure entity's IT infrastructure is safe from malware and properly maintained and patched;
h. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;
i. Provisioning of new systems as needed or full-system upgrades of existing systems;
In order to provide the support detailed above, Contractor will :
Open Positions
Tier 3 Network Engineer
One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.
Tier 2 Network Engineer
One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.
Additional Positions
It is anticipated that additional projects supporting the entity's infrastructure will arise that require specialized technical skills from the following open positions:
  • Oracle Database Administrator;
  • Java Programming;
  • Microsoft SharePoint Administrator;
  • Microsoft SharePoint Developer;
  • Cisco CCNP or equivalent level engineer;
  • Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions
To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

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