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Desktop Support Network Engineer Jobs in Alabama

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

... network and phone cable termination, PC imaging, BIOS / Service Pack patching, Desktop ergonomic wire-management, and General Troubleshooting support - applying IT solutions to a wide range of issues.

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

... network and phone cable termination, PC imaging, BIOS / Service Pack patching, Desktop ergonomic wire-management, and General Troubleshooting support - applying IT solutions to a wide range of issues.

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

... network and phone cable termination, PC imaging, BIOS / Service Pack patching, Desktop ergonomic wire-management, and General Troubleshooting support - applying IT solutions to a wide range of issues.

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

... network and phone cable termination, PC imaging, BIOS / Service Pack patching, Desktop ergonomic wire-management, and General Troubleshooting support - applying IT solutions to a wide range of issues.

CYNET SYSTEMS

Desktop Support Technician

Huntsville, AL · On-site

CA$19 - CA$24/hr

Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

SUMARIA SYSTEMS LLC

Network Engineer

Montgomery, AL · On-site

This position supports the Air Force Intranet Control (AFINC) III program by providing senior-level network engineering and technical infrastructure expertise supporting complex Air Force enterprise ...

Sumaria Systems LLC

$125 - $150/hr

This position supports the Air Force Intranet Control (AFINC) III program by providing senior-level network engineering and technical infrastructure expertise supporting complex Air Force enterprise ...

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Desktop Support Network Engineer information

What does a desktop support network engineer do?

A Desktop Support Network Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and networks within an organization. They troubleshoot and resolve issues with desktops, laptops, network connectivity, software applications, and peripheral devices. Their role often involves installing and configuring operating systems, managing user accounts, and ensuring network security. In addition, they may assist with maintaining servers and network infrastructure to ensure smooth daily operations. This position requires strong problem-solving skills and the ability to communicate technical information clearly to end-users.

What are the key skills and qualifications needed to thrive as a desktop support network engineer?

To thrive as a Desktop Support Network Engineer, you need a solid understanding of computer hardware, network protocols, troubleshooting, and a relevant degree or certifications like CompTIA A+ or Network+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, remote desktop tools, and network monitoring software is often required. Strong problem-solving, communication, and customer service skills help you address user issues efficiently and build trust. These skills are crucial for minimizing downtime, ensuring seamless IT operations, and maintaining a productive work environment.

How does a desktop support network engineer typically collaborate with other IT professionals within an organization?

A Desktop Support Network Engineer frequently works alongside system administrators, network engineers, and help desk staff to troubleshoot user issues and maintain network performance. Collaboration often involves escalating complex problems, coordinating software deployments, and assisting with network upgrades or security implementations. Regular communication and teamwork are essential, as resolving user issues often requires input from multiple IT disciplines. This collaborative environment not only ensures efficient problem-solving but also provides opportunities to learn new technical skills from colleagues.

What is the difference between Desktop Support Network Engineer vs Network Administrator?

AspectDesktop Support Network EngineerNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentEnd-user devices, help desks, onsite supportNetwork infrastructure, servers, routers, switches
Primary ResponsibilitiesTroubleshooting desktops, peripherals, basic network issuesManaging network hardware, configuring network policies, monitoring network performance
Industry UsageIT support teams, help desk rolesNetwork operations, infrastructure management

The Desktop Support Network Engineer focuses on troubleshooting end-user devices and basic network issues, often working directly with users. In contrast, the Network Administrator manages and maintains the entire network infrastructure, ensuring optimal performance and security. Both roles require similar certifications but differ in scope and daily tasks.

What cities in Alabama are hiring for Desktop Support Network Engineer jobs?

Cities in Alabama with the most Desktop Support Network Engineer job openings:

Full Time Desktop Support Technician

Bessemer, AL • On-site

Piggly Wiggly Alabama Distributing, Inc.
Wholesale • 501 - 1,000 employees
Learn more about Piggly Wiggly Alabama Distributing, Inc.external

$18 - $23/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description

  Job Overview:

We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.


Responsibilities:

  • Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
  • Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
  • Assist with system updates, installations, and maintenance.
  • Respond to help desk tickets and provide timely resolutions.
  • Support remote and on-site users with technical issues.
  • Document issues, resolutions, and technical processes.
  • Collaborate with the IT team on projects and improvements.

Requirements

Requirements:

  • Associate degree in IT, Computer Science, or related field.
  • 2-4 years of experience in desktop support or IT helpdesk roles. 
  • Proficiency in Windows OS, Microsoft 365, and common desktop applications. 
  • Experience with Active Directory, remote administration tools, and ticketing systems. 
  • Excellent communication and customer service abilities. 
  • Familiarity with Windows and macOS environments.
  • Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work independently and adapt to a flexible schedule, including nights and weekends.

Preferred Qualifications:

  • IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
  • Experience with Active Directory, Office 365, or remote management tools.
  • Self-motivated with active listening skills.
  • Action oriented hands on self-starter that prefers to be pro active instead of reactive.

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