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Desktop Support Manager Jobs in Jupiter, FL (NOW HIRING)

City IT

Deskside Support

Port Saint Lucie, FL · On-site

$20.25 - $25.75/hr

Summary As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions.

VGI

Tech Support Spec-IT Tech

West Palm Beach, FL · On-site

$20.75 - $28.50/hr

Expertise in desktops, networks, mobile devices, connectivity, etc. * Knowledge of: * Windows 11 ... Configure and support various user devices such as PC's, laptops, printers, smartphones and tablets.

Akumincorp

Field Support Technician

West Palm Beach, FL · On-site

$19 - $26/hr

Manages, prioritizes, and resolves incoming IT support tickets and the centralized call queue ... CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator. At ...

VXIT

Be Seen First

IT Technician - Deployment Specialist

West Palm Beach, FL · On-site

$50K - $55K/yr

Support scheduled on-site visits for deployment-related work alongside senior team members ... management * Comfortable working with hardware including desktops, laptops, printers, and ...

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices ... Provide white-glove technical support for attorneys, partners, and firm leadership, including ...

Kaufman Rossin

Senior Azure Architect

Palm Beach Gardens, FL · On-site

$60 - $78.25/hr

Own the architecture of the Data Lake and Data Warehouse to support scalable reporting, analytics ... Strong Azure Virtual Desktop architecture experience, including FSLogix and image management

U.S. Navy

IT Support Specialist

Juno Beach, FL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Desktop Support Manager information

See Jupiter, FL salary details

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How much do desktop support manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support manager in Jupiter, FL is $35.37, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $47.02 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What job categories do people searching Desktop Support Manager jobs in Jupiter, FL look for?

The top searched job categories for Desktop Support Manager jobs in Jupiter, FL are:

What cities near Jupiter, FL are hiring for Desktop Support Manager jobs?

Cities near Jupiter, FL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Jupiter, FL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $73,571 per year, or $35.4 per hour.

Deskside Support

City IT

Port Saint Lucie, FL • On-site

$20.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Take initial calls and in person requests from users and create support tickets accordingly.

  • Provide onsite support to internal customers and troubleshoot technical issues.

  • Follow up on open tickets until full resolution and escalate issues to Level 2 support when necessary.

Job description

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
About City Electric Supply
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.
Summary
As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.
Essential Job Functions
  • Take initial calls and in person requests from users and create tickets accordingly.
  • Provide onsite support to internal customers.
  • Gather customer information and determine the underlying issue.
  • Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.
  • Apply hardware, software, and network troubleshooting skills to resolve issues.
  • Escalate to a Level 2 technician within established time constraints.
  • Follow up on open tickets until full resolution.
  • Walk customers through the problem solving process clearly and patiently.
  • Follow departmental standards and procedures.
  • Contribute to team goals by supporting related tasks and results as needed.
  • Work under supervision while communicating and coordinating effectively with the team.
  • Some travel required to Headquarters for meetings and trainings.

Education/Experience
  • High school diploma or equivalent required.
  • 2+ years of experience in a relevant technical field.

Competencies
  • Working knowledge of MS Office, including Word and Excel.
  • Strong interpersonal and communication skills.
  • Ability to multitask effectively in a dynamic environment.
  • Comfortable working within a team and maintaining positive relationships with coworkers.

Benefits Offered:
  • Medical, Dental, Vision Insurance.
  • 401(k) company match program.
  • Telehealth.
  • Short-term and Long-term disability insurance.
  • Basic and AD&D Life Insurance paid for by the company.
  • Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
  • Employee Assistance Program.
  • Mental, physical, financial wellness.
  • Auto and Home Insurance discount.
  • Paid Time Off and 7 paid Holidays.
  • Paid Pregnancy, Parental, and Adoption Leave programs.
  • Employee Discount Program.
  • Training Programs.
  • Internal growth opportunities in a fast-growing company.
  • In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.
Attention Applicants
If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at [email protected] or 1-855-571-2477.
City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.

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