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Desktop Support Field Engineer Jobs in California

Atomic Machines

Desktop Support

Emeryville, CA · On-site

$60 - $75/hr

This role is crucial in supporting our engineers and staff for our expanding business. The ... Engineering, a scientific discipline, or a related technical field, or equivalent practical ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

San Diego, CA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

San Diego, CA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Atomic Machines

Desktop Support

Emeryville, CA · On-site

This role is crucial in supporting our engineers and staff for our expanding business. The ... Engineering, a scientific discipline, or a related technical field, or equivalent practical ...

Psomas

Office Engineer / Field Engineer

Walnut Creek, CA · On-site

$40 - $51/hr

Office Engineer / Field EngineerOwn Your Future at Psomas Join a 100% employee-owned firm built for ... Field Support & Construction Observation- Observe construction activities and support field ...

Atomic Machines

Desktop Support

Emeryville, CA

$60 - $75/hr

This role is crucial in supporting our engineers and staff for our expanding business. The ... Engineering, a scientific discipline, or a related technical field, or equivalent practical ...

Shaarpro

Desktop Support Engineer

Irvine, CA · On-site

Software installation, Hardware issue, Network connection issue, Admin access on machine, Adding machine to domain • Prepare new machine for existing user/new user, installing applications, Network ...

New

Perfict

Desktop Support Analyst III

San Diego, CA · On-site

$24.75 - $33.25/hr

Required : • Associate's degree or equivalent experience in IT or a related field. • 2+ years of desktop support experience. • Proficiency with Windows and macOS, and familiarity with ...

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Desktop Support Field Engineer information

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities in California are hiring for Desktop Support Field Engineer jobs?

Cities in California with the most Desktop Support Field Engineer job openings:

Systems Engineer/Desktop Support

Chico, CA • On-site

The Rockridge Group
See more jobs at The Rockridge Groupexternal

Full-time

Re-posted 10 days ago

Job description

Job Title: Systems Engineer Division: Managed IT Services Branch: Chico Reports to: Managed IT Service Manager The System Engineer is responsible for the maintenance and improvement of our internal IT infrastructure as well as providing technical assistance to team members and end users with system and network requests. The focus is on desktop support and exceptional customer service skills. Essential Duties and Responsibilities: • Exceptional customer service skills under varying conditions • Strong understanding of computer hardware and related Operating Systems. o Ability to build a pc, troubleshoot down to component level and understanding of system imaging • Support services for o Microsoft 365 Administration portal o 365 Services: Office Suite: Word, Excel, Power Point, Outlook, Teams o Firewalls and remote access: SonicWall (preferred), Net Extender o 2FA experience: Duo, Google, Microsoft o Networking: Unifi, Dell, Ruckus • Administration and maintenance of the remote monitoring and management system (RMM): update agent scripts, respond to alerts, monitor dashboard, and periodic system review • Develop and document maintenance routines for all computer systems • General support of WAN and LAN connectivity, routers, firewalls, and security • Document all work performed and time entries in related tickets in ConnectWise Manage PSA • Field Service Support- Troubleshooting and ongoing hardware support. * Regular travel is required • Refresh Projects- Participate in projects where current hardware is replaced to include but not limited to: firewalls, network switches, AP’s, workstations, servers etc. Daily Duties and Responsibilities: • Ability to work in a team and communicate effectively • Accept escalations from the helpdesk • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: and understanding of product management cycles • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses as they occur • Provide field service when/where necessary in a responsive manner (reliable transportation is required) Knowledge, Skills, and/or Abilities Required: • 5+ years’ + experience with desktop and application support • Interpersonal skills: communication skills, active listening, and customer-care • Ability to multi-task and adapt to changes quickly • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast-moving environment that is not business vertical specific Nice to have experience (not required) • Prior MSP Experience • Professional IT Certifications • Knowledge/experience of Microsoft related technologies: Windows Server 2016,2019, Exchange, SQL • Virtualization technologies: VMware and Hyper-V • VLANs (understanding, build/implementation) • VoIP technologies/implementations • Google for Business, Azure/AWS (management, setup/implementation