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Desktop Support Associate Jobs in Waterloo, ON (NOW HIRING)

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Perform additional IT support tasks as assigned. Preferred Qualifications * Education: Associate ...

Vital Images

Associate Software Engineer

Waterloo, ON · On-site

CA$68K - CA$102K/yr

POSITION OVERVIEW We're hiring an Associate Software Engineer for our Kitchener, Ontario office. In ... The team's work is primarily focused on Windows desktop applications and the services that support ...

Premier Equipment

Parts Associate

Woodstock, ON · On-site

As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Premier Equipment

Parts Associate

Woodstock, ON

CA$21.22 - CA$22.89/hr

Your efforts will help maintain a smooth workflow, support sales and service teams, and contribute ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Penske

Load Planner - Afternoon Shift

Kitchener, ON · On-site

This position supports a Monday to Friday, Afternoon Shift with occasional Saturday support ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Penske

Load Planner - Afternoon Shift

Kitchener, ON · On-site

This position supports a Monday to Friday, Afternoon Shift with occasional Saturday support ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Waterloo, ON

Desktop Support Associate information

See Waterloo, ON salary details

$9

$21

$31

How much do desktop support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop support associate in Waterloo, ON is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.03 and $24.65 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Waterloo, ON?

The most popular types of Desktop Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Desktop Support Associate jobs?

Cities near Waterloo, ON with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $44,783 per year, or $21.5 per hour.

Senior Desktop Engineer

GEI Consultants

Guelph, ON • Hybrid

CA$40 - CA$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

GEI Consultants rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

286th of 450 rated engineering

Job description

Description

Your role at GEI. 
 
The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.
 
Essential Responsibilities & Duties 
  • User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
  • Ticket Queue Management: Assign tickets to appropriate staff as they come in.
  • Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
  • Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
  • User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
  • Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
  • Mobile Devices: Help set up and support mobile phones and smart devices.
  • Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
  • Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
  • Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
  • Other Duties: Perform additional IT support tasks as assigned.
Preferred Qualifications
  • Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.
  • Experience: 
    • 1–3 years of experience in desktop or helpdesk support.
    • Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
    • Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
    • Experience with imaging Intune or MDT.
    • Familiar with Dell computers is a plus.
  • Technical Profeiciency:
    • Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
    • Strong communication and interpersonal skills.
    • Strong hardware and software troubleshooting skills.
    • Problem-solving mindset with attention to detail.
    • Familiar with CrowdStrike Endpoint Protection is a plus.
    • Familiar with Airlock Digital application control.
    • Willingness to learn and grow in a team environment.
    • Ability to follow procedures and provide consistent support.
Preferred Certifications (not required but beneficial)
  • CompTIA A+, Network+, and/or Security+
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • ITIL Foundation
We are GEI. 
 
Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.  
 
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.  
 
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.
 
Employee-owned. Employee-focused.  
 
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.  Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.
 
GEI’s Total Rewards Package Includes 
  • Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
  • Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
  • Well-Being Program and Paid Parental Leave
  • Commuter Benefits
  • Hybrid Work Schedules and Cell Phone Stipends
  • GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
  • Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
  • Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
  • Paid Holidays and Generous Paid Time Off Program
  • Rewards and Recognition
  • GEI-Funded Profit Sharing and 401(k)
  • Opportunity to be an Owner and Shareholder (Learn more here)
  • A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
  • And More…
PHYSICAL REQUIREMENTS 
WORK ENVIRONMENT 
  
  
  
Functional Demands:    
 
 
 
 
Sedentary
x 
Light
 
Medium
Other
 
 
Activity Level Throughout Workday (check one per row) 
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
 
 
x 
 
Standing
 
x 
 
 
Walking
x 
 
 
 
Climbing
 

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