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Desktop Engineer Two Jobs in Miami, FL (NOW HIRING)

AVI-SPL

Onsite AV/IT Engineer

Miami, FL · On-site

Experience providing desktop/end-user technical support * Valid driver's license with an acceptable ... * 2-3 years of enterprise end-user support experience Preferred (Nice-to-Have) * Formal education ...

L3HHCM20

IT Support Technician

Sunrise, FL

$68K - $127K/yr

The technician will work closely with engineering and manufacturing teams to integrate IT solutions ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3Harris Technologies

IT Support Technician

Sunrise, FL

$68K - $127K/yr

The technician will work closely with engineering and manufacturing teams to integrate IT solutions ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

Aptus Solutions Inc.

IT Trainer

Fort Lauderdale, FL

Managers Notes: IT Training Specialist II: Have experience developing training content for various ... For example, we're not looking for career SAP training developers. They need to have worked with ...

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Desktop Engineer Two information

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$9

$43

$78

How much do desktop engineer two jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop engineer two in Miami, FL is $43.23, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $55.43 per hour, depending on experience, location, and employer.

Is desktop engineer a good job?

A desktop engineer is responsible for maintaining and troubleshooting computer systems and hardware in an organization. The role typically requires technical skills, knowledge of operating systems, and certifications such as CompTIA A+; it offers steady employment opportunities in IT support and system administration. Job satisfaction depends on the work environment and individual interests in technology and problem-solving.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are popular job titles related to Desktop Engineer Two jobs in Miami, FL? For Desktop Engineer Two jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Miami, FL look for? The top searched job categories for Desktop Engineer Two jobs in Miami, FL are:
What cities near Miami, FL are hiring for Desktop Engineer Two jobs? Cities near Miami, FL with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you

Technology Service Center Analyst II

T-Roc

Coral Gables, FL • On-site

Full-time

Re-posted 25 days ago

Job description

Technology Service Center Analyst II
Advanced Windows 11, Windows Server & Infrastructure Support
Position Summary
The Technology Service Center Analyst II delivers advanced technical support-both remote and onsite-to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client-server applications, network infrastructure, and cloud platforms.
This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.
The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.
Key Responsibilities
Advanced Desktop, Application & Device Support
  • Resolve escalated Help Desk tickets requiring Level 2 expertise
  • Diagnose and troubleshoot complex Windows 11, application, and performance issues
  • Support client-server applications (connectivity, authentication, dependencies)
  • Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
  • Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems

Windows Server & Client-Server Support
  • Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
  • Support file/print services and server-hosted applications
  • Troubleshoot DNS, firewall rules, permissions, and service availability
  • Escalate advanced server issues to senior engineering teams

Directory Services & System Administration
  • Administer Active Directory (users, groups, permissions, Group Policy)
  • Troubleshoot authentication and access issues
  • Assist with workstation imaging, deployment, and endpoint configuration
  • Support patching, monitoring, and escalation-level server troubleshooting

Network & Infrastructure Support
  • Troubleshoot routers, switches, firewalls, and wireless access points
  • Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
  • Monitor system and network performance to identify risks proactively

Cloud & Microsoft 365 Support
  • Support Microsoft 365, Azure AD, and cloud-based services
  • Troubleshoot identity, licensing, and synchronization issues

Documentation & Process Improvement
  • Document troubleshooting steps, root causes, and resolutions
  • Contribute to SOPs and internal knowledge base improvements

Team Collaboration & Mentorship
  • Mentor and support Level 1 technicians
  • Collaborate with senior engineers on escalations
  • Participate in on-call rotation as needed
  • Assist with projects and additional technical initiatives

Qualifications
Technical Skills
  • 3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
  • Experience with Windows Server troubleshooting (services, logs, roles, performance)
  • Understanding of client-server environments and troubleshooting
  • Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
  • Experience with Active Directory and Group Policy
  • Experience with Microsoft 365 and Azure administration
  • Familiarity with network hardware (routers, switches, firewalls, WAPs)
  • Experience supporting macOS in mixed environments (preferred)

Professional Skills
  • Strong analytical and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and customer service skills
  • Self-motivated with the ability to work independently and in a team
  • Flexibility to participate in after-hours/on-call support

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+ (or equivalent)

Why Join T-ROC?
Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.
Who is T-ROC?
At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!
Equal Opportunity Employer / Special Accommodations
T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.
Pay Range:
$65,000.00-$75,000.00

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