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Desktop Automation Jobs in Iowa (NOW HIRING)

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues ... desktop/terminal services. * Strong troubleshooting skills, diagnostic abilities, and customer ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues ... desktop/terminal services. * Strong troubleshooting skills, diagnostic abilities, and customer ...

FIT Midwest

Engineer

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with endpoint management, desktop support, hardware troubleshooting, and user support. * Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM ...

FIT Solutions

Engineer

Des Moines, IA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with endpoint management, desktop support, hardware troubleshooting, and user support. * Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM ...

Kelly Services

Team Lead

Ottumwa, IA

$37/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Possess systems experience with SAP, and are familiar with desktop applications (MS Word, Office ... Experience or exposure to automation, controls, and robotics * Experience with SAP maintenance ...

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All JobsDesktop Automation JobsDesktop Automation Jobs in Iowa

Desktop Automation information

What is the difference between Desktop Automation vs RPA Developer?

AspectDesktop AutomationRPA Developer
Required CredentialsBasic scripting, automation tools knowledgeProgramming skills, RPA platform certifications
Work EnvironmentOffice, desktop-based tasksDevelopment environment, automation projects
Industry UsageBusiness process automation, IT supportEnd-to-end automation solutions, enterprise workflows

Desktop Automation involves automating repetitive tasks on individual desktops using scripting and automation tools. RPA Developers design and build complex automation workflows across multiple systems using RPA platforms. While Desktop Automation focuses on desktop-level tasks, RPA Developers handle broader enterprise automation projects. Both roles require scripting skills, but RPA Developers typically need programming expertise and platform certifications. Understanding these differences helps organizations choose the right automation talent for their needs.

What are popular job titles related to Desktop Automation jobs in Iowa?

For Desktop Automation jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Desktop Automation jobs in Iowa look for?

The top searched job categories for Desktop Automation jobs in Iowa are:

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Cities in Iowa with the most Desktop Automation job openings:

Desktop Automation jobs near you

IT Support Technician - Level 2

Landus

Early, IA • On-site

$19.25 - $26.50/hr

Full-time

Re-posted 5 days ago

Job description

Summary:
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
End-User Support & Service Desk
  • Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues
  • Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance
  • Deliver in-person support at various Landus locations as needed
  • Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system
  • Ensure adherence to established service level agreements (SLAs)
  • Proactively communicate status updates and resolutions to end users

Field Support & Infrastructure Work
  • Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments
  • Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems
  • Run, terminate, and test Cat5/Cat6 network cable
  • Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus
  • Assist with VoIP system setup, troubleshooting, and device deployment

Proactive Maintenance & Continuous Improvement
  • Identify and address potential issues through routine site visits and proactive assessment
  • Recommend improvements to enhance network reliability and user experience across locations
  • Collaborate with internal IT teams to reduce recurring issues and improve support processes

Customer Experience & Collaboration
  • Build strong working relationships with end users and department managers
  • Advocate for a seamless, efficient, and positive IT support experience
  • Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues

On-Call & Availability
  • Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Ability to terminate network cable.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

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