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Desktop Associate Jobs in Washington, DC (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

LCG, Inc.

Desktop Support Technician, Associate

Bethesda, MD · On-site

$21.50 - $27.50/hr

LCG, Inc. is seeking a Desktop Technician, Associate who provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role involves day ...

ActioNet, Inc.

Desktop Technician

Rosslyn, VA

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Arlington, VA

Associate degree in Information Technology, Computer Science, or related field (or equivalent ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Associate degree in Information Technology, Computer Science, or related field (or equivalent ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Associates Degree or equivalent experience. At least one (1) year of relevant IT experience.

Leidos

Desktop Support Manager

Bethesda, MD

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...

mPower, Inc.

Desktop Support Technician

Bethesda, MD · On-site

$70K - $87K/yr

mPower is looking for a well-rounded Desktop Support Technician to join our team. Our team consists ... MTA: Microsoft Technology Associate * MCSA: Microsoft Certified Solutions Associate * MSCE:

Gunnison

Sr. Desktop Technician

Washington, DC · On-site

$60K - $64K/yr

Associate degree or equivalent combination of education and experience * Minimum of 4 years of related technical experience * Strong experience supporting enterprise desktop environments and ...

JCS Solutions LLC

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop Support Technician I is responsible for being the face of the organization and ... Associate degree in Computer Science, Information Systems, Information Technology, Engineering ...

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Desktop Associate information

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How much do desktop associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop associate in Washington, DC is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $28.03 per hour, depending on experience, location, and employer.

What is the highest paying desk job?

For a Desktop Associate, the highest paying desk jobs typically include roles such as IT Manager, Network Administrator, or Systems Analyst, which require technical skills, certifications, and experience. These positions often offer higher salaries due to increased responsibilities and specialized knowledge in managing computer systems and networks.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues in an organization. They troubleshoot problems, install and configure systems, and may use tools like remote support software to resolve user issues efficiently.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What jobs pay 4000 a week without a degree?

For a Desktop Associate, earning $4,000 a week without a degree is uncommon, as this role typically offers lower wages. High weekly earnings at this level are more often found in specialized fields such as sales, real estate, or skilled trades that may require certifications or experience rather than formal degrees. These roles often involve commission, bonuses, or performance-based pay structures.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What jobs pay 500,000 a year in the US?

While most desktop associate roles do not pay $500,000 annually, high-level executive positions in technology companies, such as Chief Technology Officers or senior IT executives, can reach or exceed this income level, especially with bonuses and stock options. These roles typically require extensive experience, advanced skills, and leadership responsibilities in large organizations.
What are the most commonly searched types of Desktop jobs in Washington, DC? The most popular types of Desktop jobs in Washington, DC are:
Desktop Associate jobs near you
Desktop Support Technician, Associate

Desktop Support Technician, Associate

LCG Inc

Bethesda, MD • On-site

$28 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Job Title: Desktop Technician, Associate
Location: Bethesda, MD
Required Clearance: Public Trust
Onsite: 5 Days
Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms.
Key Responsibilities
  • Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization
  • Image, deploy, configure, and maintain desktops and laptops using standardized enterprise images in compliance with NIH security baselines (USGCB, CIS benchmarks)
  • Install, configure, and support Microsoft Office 365, Adobe Acrobat DC, web browsers, collaboration tools, and NIH proprietary applications
  • Support mobile and endpoint devices, including:
    • iOS devices (iPhones, iPads)
    • Peripheral hardware (docking stations, monitors, smart card readers, printers, scanners)
  • Perform hardware diagnostics and repair coordination for desktops, laptops, and network printers, including vendor warranty support
  • Use ServiceNow for incident, request, and tasks:
    • Accurately categorize, prioritize, document, and resolve tickets
    • Meet defined SLA response and resolution times
  • Configure and manage endpoint security controls, including:
    • Full-disk encryption (BitLocker/FileVault)
    • Antivirus/EDR tools (e.g., Cylance or equivalent)
    • Secure configuration enforcement
  • Perform patch and vulnerability management using enterprise tools such as:
    • BigFix (Windows)
    • JAMF (macOS and iOS)
  • Assist with account and access management using NIH-approved tools:
    • Active Directory (user accounts, groups, profiles)
    • PIV/CAC authentication and certificate troubleshooting
  • Support remote access and remote troubleshooting using approved tools (e.g., Bomgar or equivalent)
  • Configure systems for secure network connectivity, including:
    • NIH domain joining
    • VPN connectivity
    • Network Access Control (NAC) compliance
  • Perform IT asset lifecycle management, including:
    • Inventory tracking and reconciliation
    • Equipment refresh and reassignment
    • Media sanitization and device decommissioning per NIST 800-88 guidelines
  • Provide conference room and meeting technology support, including:
    • Microsoft Teams and Zoom
    • Audio/visual systems, cameras, microphones, and presentation equipment
  • Assist with security incident response on endpoints in coordination with Client Security and NIH Incident Response Teams:
    • Malware remediation
    • Endpoint isolation and recovery
  • Develop and maintain technical documentation and SOPs, including:
    • End-user guides
    • Common troubleshooting procedures
    • Desktop configuration documentation
  • Collaborate closely with:
    • Client federal staff
    • NIH Center for Information Technology (CIT)
    • Network, systems, and security teams

Requirements
  • A minimum of 3 years of relevant IT end-user / desktop support experience.
    • A minimum of 1 year of mac troubleshooting experience.
  • Hands-on experience providing desktop and end-user IT support in a Windows and/or macOS environment
  • Experience supporting hardware, operating systems, and common enterprise applications (Microsoft Office, Adobe, collaboration tools)
  • Familiarity with ticketing systems which is ServiceNow
  • Knowledge of endpoint security practices including encryption, antivirus, patch management, and vulnerability remediation
  • Strong customer service, communication, and documentation skills
  • Ability to work on-site during standard business hours with flexibility for occasional after-hours support
  • Ability to obtain and maintain a Public Trust (Moderate Risk) clearance

Education - Bachelor's degree in Information Technology, Computer Science, or a related field
OR Equivalent combination of education and relevant IT support experience
Certification - One or more of the following is preferred:
  • CompTIA A+
  • Microsoft Certified Technology Specialist (MCTS) or equivalent Microsoft certification
  • Apple Certified Mac Technician (ACMT)
  • Apple Certified Support Professional (ACSP)
  • ITIL 4

Preferred Skills
  • Experience supporting federal or government IT environments
  • Familiarity with NIH or HHS security standards and policies
  • Experience with endpoint management tools such as BigFix or JAMF
  • Knowledge of asset management and hardware lifecycle processes
  • Ability to create clear SOPs and end-user documentation
  • Experience supporting conference room AV and collaboration tools

Compensation and Benefits
The projected compensation range for this position is $28/hr to $32/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at .
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the .

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