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Desktop Associate Jobs in Severn, MD (NOW HIRING)

GDIT

Deskside Support Technician

Bethesda, MD · On-site

$30.44 - $41.18/hr

Troubleshoot and resolve issues for desktops, laptops, mobile devices, and peripherals (printers ... Associate's degree in IT, Computer Science, or related field, or equivalent technical training ...

Koniag, Inc.

Fraud Associate I

Washington, DC · On-site

$16.50 - $22.75/hr

The Fraud Associate Level I will perform administrative work and data analysis in support of the ... Ability to operate desktop and industrial sized scanners * Secret clearance required. Education:

kgs

Fraud Associate I

Washington, DC · On-site

$16.50 - $22.75/hr

The Fraud Associate Level I will perform administrative work and data analysis in support of the ... Ability to operate desktop and industrial sized scanners * Secret clearance required. Education:

kgs

Fraud Associate I

Washington, DC

$16.50 - $22.75/hr

The Fraud Associate Level I will perform administrative work and data analysis in support of the ... Ability to operate desktop and industrial sized scanners * Secret clearance required. Education:

kgs

Fraud Associate I

Washington, DC

$16.50 - $22.75/hr

The Fraud Associate Level I will perform administrative work and data analysis in support of the ... Ability to operate desktop and industrial sized scanners * Secret clearance required. Education:

Market Wise

Member Services Associate

Baltimore, MD · On-site

$52K/yr

Member Services Associate MarketWise is seeking Member Services Associates who are passionate about ... Today, MarketWise subsidiaries offer research across various platforms, including desktop, laptop ...

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Desktop Associate information

See Severn, MD salary details

$17

$26

$35

How much do desktop associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop associate in Severn, MD is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What cities near Severn, MD are hiring for Desktop Associate jobs?

Cities near Severn, MD with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Severn, MD as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,358 per year, or $26.1 per hour.

Walk-Up Help Desk / Desktop Support Specialist with Security Clearance

Agensys Corporation

Washington, DC • On-site

Other

Posted 3 days ago

New

Job description

Walk-Up Help Desk Desktop Specialist Req #: 200207
Location: Joint Base Anacostia-Bolling (JBAB), Washington, DC
Work Location: JBAB-3-111
Schedule: Full-Time | Day Shift
Work Arrangement: Onsite with ad-hoc telework
Clearance: Active Secret Clearance Required
LCAT: Help Desk Specialist I - Secret Position Overview We are seeking an approachable, customer-focused IT professional to support the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). This position serves as the first point of contact for users requiring immediate, in-person technical assistance. The ideal candidate will combine strong foundational IT troubleshooting skills with excellent customer service and communication abilities. This is a highly visible, customer-facing role requiring patience, professionalism, and the ability to effectively assist users with a variety of Tier 1 technical issues. Responsibilities * Serve as the primary in-person IT support representative for walk-up customers. * Greet customers promptly and professionally while listening to and triaging technical issues. * Provide Tier 1 troubleshooting and resolve basic IT issues on the spot. * Troubleshoot issues such as password resets, account unlocks, and peripheral problems. * Open, update, document, and route trouble tickets using the BMC Remedy ticketing system. * Accurately capture user information, contact details, and technical symptoms. * Install and modify computer hardware and software. * Diagnose hardware, software, and operator problems and recommend appropriate solutions. * Load and configure operating systems, applications, and other software environments. * Provide technical assistance and basic training to system users. * Clearly explain technical solutions to customers using non-technical language. * Maintain professionalism and composure when working with frustrated users. Required Qualifications * Active Secret security clearance or the ability to maintain an active Secret clearance. * Associate degree in Computer Science, Information Systems/Technology, Engineering/Engineering Technology, Software Engineering/Programming, Management, Natural Sciences, Social Sciences, Mathematics, Business/Finance, or a related field. * An applicable training certificate from an accredited training institution may also satisfy the education requirement. * Two years of applicable experience may be substituted for the degree requirement. * Strong written and verbal communication skills. * Strong customer service and interpersonal skills. * Foundational IT troubleshooting knowledge. * Ability to work effectively in a face-to-face, customer-facing support environment.

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