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Desktop Associate Jobs in Boston, MA (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Acton, MA · On-site

An associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a bachelor's Degree preferred. Mandatory Skills Desktop/End-User ...

Procom Services

Desktop Services Engineer

Boston, MA · On-site

Associate's Degree or equivalent experience required * A+ Certification recommended, MCTS, MCITP ... Ability to lift 50 lbs. (printers, desktop machines, etc). Additional Information PLEASE NOTE THAT ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill ... Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent ...

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Boston, MA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Boston, MA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...

TEKsystems

Desktop Support Analyst

Waltham, MA

$35 - $40/hr

The Associate Application Analyst will also be responsible for improving and creating new IT ... • Operate desktop imaging solution, application packaging, and configuration settings • ...

TEKsystems

Desktop Support Analyst

Waltham, MA · On-site

$25.25 - $34/hr

The Associate Application Analyst will also be responsible for improving and creating new IT ... • Operate desktop imaging solution, application packaging, and configuration settings • ...

CoventBridge Group

Desktop Investigator

Dorchester, MA · Remote

$18/hr

Desktop Investigator - Remote Full-Time / Hourly Uncover the Story Behind Every Claim At ... Preferred Qualifications: · Earned an associate's degree or higher. · Understand basic medical ...

CoventBridge Group

Desktop Investigator

Dorchester, MA · Remote

$18/hr

Earned an associate's degree or higher. Understand basic medical terminology or have exposure to ... Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs.

Tmhcc

Desktop Support Specialist

Wakefield, MA · Hybrid

$28.08 - $38.60/hr

You have an associate degree in computer science or a related field or the equivalent education and/or experience * You possess up to two years of relevant and progressive professional desktop ...

Tokio Marine HCC

Desktop Support Specialist

Wakefield, MA · On-site

$28.08 - $38.60/hr

You have an associate degree in computer science or a related field or the equivalent education and/or experience * You possess up to two years of relevant and progressive professional desktop ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Boston, MA

Desktop Associate information

See Boston, MA salary details

$17

$25

$34

How much do desktop associate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for desktop associate in Boston, MA is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $22.98 and $26.88 per hour, depending on experience, location, and employer.

What jobs pay 10,000 a month without a degree?

For a Desktop Associate, earning $10,000 a month without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that can reach this level often require specialized skills, certifications, or experience, such as sales, real estate, or certain tech roles like software development or IT consulting. These positions may also involve commission or performance-based pay structures.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve long hours or high responsibility levels.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues. They troubleshoot problems, install and configure equipment, and may support end-users in an office environment, often using tools like remote support software and maintaining documentation of issues and solutions.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What skills are needed for desktop support?

Desktop support professionals need strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems like Windows and macOS, and familiarity with networking concepts. Good communication skills and the ability to work under pressure are also important for effectively assisting users and resolving problems quickly.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
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What cities near Boston, MA are hiring for Desktop Associate jobs? Cities near Boston, MA with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Engineer L1

Service Global, Inc

Acton, MA • On-site

Full-time

Posted 29 days ago

Key responsibilities

  • Manage desktop device hardware, software, and connectivity incidents through to resolution.

  • Provide support and maintenance for standard hardware and software on desktop devices throughout their lifecycle, including remote management and patch updates.

  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by vendor.
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have-knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tools-ex., ServiceNow
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, service request, and related activities like spare and buffer stock management
  • An associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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