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Desktop Associate Jobs in Wisconsin (NOW HIRING)

TEKsystems

End User Computing Analyst

Merrill, WI · On-site

$20 - $25/hr

Desktop Support Technician (Long-Term Contract) Hybrid Schedule: Onsite Tuesday, Wednesday ... Preferred Qualifications * Associate degree in Information Technology or related field, or ...

TEKsystems

End User Computing Analyst

Merrill, WI · On-site

$20 - $25/hr

Desktop Support Technician (Long-Term Contract) Hybrid Schedule: Onsite Tuesday, Wednesday ... Preferred Qualifications * Associate degree in Information Technology or related field, or ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Overview Category Customer Service ... Troubleshoot software and service issues across web, mobile, and desktop applications * Accurately ...

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager ... Troubleshoot software and service issues across web, mobile, and desktop applications * Accurately ...

Resolve Tech Solutions, LLC

WI · On-site

... Desktop/AVD), network fundamentals (DHCP, DNS, VPN), and standard enterprise management tools ... Associate degree from an accredited institution with 3+ years of Help Desk experience OR high ...

CROSSMARK1

Retail Data Collection Associate - PT

Portage, WI · On-site

$16.25 - $18.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Portage, WI · On-site

$16.25 - $18.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Oak Creek, WI · On-site

$14.50 - $16.75/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Wausau, WI · On-site

$16.25 - $18.75/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Wausau, WI · On-site

$16.25 - $18.75/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Wisconsin?

The most popular types of Desktop jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Associate jobs?

Cities in Wisconsin with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Wisconsin as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Desktop Support Specialist II

Marinette, WI • On-site

Fincantieri Marine Group
Ship and Boat Building • 1 - 5K employees
Learn more about Fincantieri Marine Groupexternal

Full-time

Re-posted 25 days ago

Key responsibilities

  • Install, configure, troubleshoot, and administer desktop and laptop computers, mobile devices, printers, peripherals, and enterprise applications.

  • Provide technical support for local IT issues, monitor system performance, and address potential issues proactively.

  • Support onboarding and offboarding activities, including account creation, equipment provisioning, and IT asset management.

Job description

Fincantieri Marine Group is hiring a Desktop Support Specialist II at our Marinette, WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The Desktop Support Specialist II is responsible for providing Tier 1 and Tier 2 technical support to end users while supporting the day-to-day operations of the Service Management Team. This role resolves and escalates technical issues as needed, ensures accurate documentation, delivers excellent customer service, and contributes to the development and improvement of service management processes and procedures. The position also participates in IT projects, system upgrades, and maintenance of technical documentation and IT asset records.
Domestic travel may be required.
Essential Functions
  • Install, configure, administer, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, Active Directory, Microsoft 365, and other enterprise applications and tools
  • Provide technical support for local IT issues, including PCs, peripherals, mobile devices, conference room technology, and related systems; monitor system performance and proactively address potential issues
  • Support onboarding and offboarding activities, including account creation, equipment provisioning, access configuration, IT asset management, and the documentation of troubleshooting procedures, resolutions, and knowledge-sharing resources
  • Develop and implement Service Management policies and procedures; manage ticket escalations and misrouted tickets, maintain service level agreements (SLAs), and implement long-term solutions to improve service delivery and prevent recurring issues
  • Other duties as assigned

Required Skills
  • Knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
  • Knowledge of ticketing systems such as ServiceNow, Jira, or Zendesk.
  • Basic knowledge of scripting languages (e.g., PowerShell) is a plus
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's Degree and 2 years of experience or equivalent combination of education, training, and experience
  • These requirements can also be met with an associate's degree and 4 years of experience or equivalent combination of education, training, and experience
  • CompTIA A+, Microsoft certifications preferred

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction
  • Social Connection: Collaborate, communicate, and value diversity and inclusion

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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