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Desktop Associate Jobs in Utah (NOW HIRING)

NIGHTOWL CONSULTING LLC

$21.50 - $29/hr

Associate's degree in Accounting or a related field, or equivalent combination of education and ... Proficiency in QuickBooks Desktop/Enterprise. * Experience with Loan Vision preferred. * Strong ...

NightOwl Consulting

$21.50 - $29/hr

Associate's degree in Accounting or a related field, or equivalent combination of education and ... Proficiency in QuickBooks Desktop/Enterprise. * Experience with Loan Vision preferred. * Strong ...

University of Utah Health

EDI Analyst I

Murray, UT · On-site

Ability to use office desktop tools effectively (e.g. word processing, email, presentation software ... Required for Level 2 * Associate's degree, or equivalent experience in an IT setting. * One year of ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals ... Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Utah?

The most popular types of Desktop jobs in Utah are:

What cities in Utah are hiring for Desktop Associate jobs?

Cities in Utah with the most Desktop Associate job openings:

Desktop Associate jobs near you

Engineering-Draper-Analyst/Associate-Help Desk User Support

Goldman Sachs, Inc.

Draper, UT • On-site

$19.25 - $26.25/hr

Full-time

Re-posted 10 days ago

Goldman Sachs rating

8.3

Company rating: 8.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description


Job Summary:
The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.
Principal Responsibilities:
  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
    • Private Wealth Management client web
    • Electronic Trading proprietary and consortium applications
    • Goldman 360 Portal research and analytics
  • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
  • Troubleshoot and escalate problems to stakeholders timely and as required
  • Follow-up on open issues and obtain resolutions
  • Identify enhancement and automation opportunities and facilitate inclusion in the application development
  • Project manage new business start-up initiatives
  • Adhere to firm's compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills
  • Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
  • Knowledge of internet-based applications including Windows, Google, and iOS platforms
  • Knowledge of internet networks, firewall, security settings, and B2B connectivity
  • Ability to deliver superior professional service to internal and external clients
  • Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
  • Strong organizational, communication, leadership, interpersonal and time management skills
  • Candidate must be proactive, enthusiastic and team oriented within a global team
  • Demonstrated project management skills
  • Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
  • Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.

What Goldman Sachs employees say

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Benefits

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About Goldman Sachs

Sourced by ZipRecruiter

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1869

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