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Desktop Associate Jobs in Nebraska (NOW HIRING)

Greater Omaha Packing

IT Support Specialist

Omaha, NE · On-site

Associate degree in Information Technology, Computer Science, or related field preferred. * Minimum two years of desktop support or technical support experience preferred. Work Environment * Ability ...

KMM

Software Developer

Lincoln, NE · On-site

Associate's degree in the Computer Science field or equivalent combination of education and experience * Programming experience developing dynamic, data-driven web applications and/or desktop ...

Kawasaki

Software Developer

Lincoln, NE · On-site

Associate's degree in the Computer Science field or equivalent combination of education and experience * Programming experience developing dynamic, data-driven web applications and/or desktop ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What cities in Nebraska are hiring for Desktop Associate jobs?

Cities in Nebraska with the most Desktop Associate job openings:

Desktop Associate jobs near you

IT Support Specialist

Omaha, NE • On-site

Greater Omaha Packing
Manufacturing • 1 - 5K employees
Learn more about Greater Omaha Packingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Greater Omaha Packing rating

9.0

Company rating: 9.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Greater Omaha
Greater Omaha has been in the beef business since 1920. An uncompromising commitment to quality has been our hallmark since day one, constantly at the forefront of innovation in food safety and humane treatment of animals. Today, we ship beef to every U.S. state and over 70 countries around the globe.
Why Join Greater Omaha?
For over 100 years, Greater Omaha has built a culture of growth, opportunity, and community involvement. We provide opportunities to build a career with a company known for promoting from within, investing in employee development, and making a meaningful impact in the communities where we live and work. Here's a few reasons why employees choose Greater Omaha:
  • Competitive starting pay with opportunities for advancement
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Education reimbursement for employees
  • Tuition and scholarship opportunities for dependents
  • Childcare assistance
  • Career growth within one of the nation's leading beef processors

Position Summary
The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.
Essential Duties and Responsibilities
  • Provide in-person, phone, 2-way radio, and remote technical support.
  • Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
  • Document incidents and resolutions in the ticketing system.
  • Escalate complex issues to appropriate technical resources.
  • Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
  • Create user accounts, reset passwords, and manage access requests.
  • Support onboarding and offboarding activities.
  • Maintain IT asset inventory and equipment tracking.
  • Test and evaluate hardware and software solutions.
  • Train users and assist with IT policies and procedures.
  • Assist in after hours on call support.

Skills and Requirements
  • Must be at least 18 years old and legally authorized to work in the United States.
  • Desktop support and end-user troubleshooting experience.
  • Knowledge of Windows operating systems and Microsoft 365.
  • Knowledge of TCP/IP, Wi-Fi, and VPN.
  • Experience with Active Directory and user administration.
  • Strong customer service, communication, and organizational skills.

Preferred Skills and Qualifications
  • CompTIA A+
  • CompTIA Network+
  • Associate degree in Information Technology, Computer Science, or related field preferred.
  • Minimum two years of desktop support or technical support experience preferred.

Work Environment
  • Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.
  • Ability to work at a computer for extended periods.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.
  • Ability to lift and transport computer hardware, peripherals, and related equipment.
  • Ability to use keyboards, tools, and technical equipment controls.

Benefits and Perks
At Greater Omaha Packing, we invest in our employees by offering a competitive benefits package, including:
  • Competitive pay with opportunities for advancement
  • Weekly Pay
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • 401(k) Retirement Savings Plan with Company Match
  • Company-Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • Education Reimbursement Program
  • Dependent Education Reimbursement Program
  • Dependent Scholarship Program
  • Childcare Assistance
  • Employee Discounts
  • On-Site Bank
  • Paid Time Off and Paid Holidays
  • Wellness Resources and Employee Support Programs
  • Paid Community Volunteer Opportunities
  • Career Development Opportunities

Benefits eligibility and plan details are subject to company policy and plan provisions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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