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Desktop Associate Jobs in Nebraska (NOW HIRING)

AO Globe Life

Virtual Client Support Associate

Lincoln, NE · On-site

$15.25 - $21/hr

Windows-based laptop or desktop computer with a functioning webcam What We Offer * 100% remote role with flexible scheduling * Warm leads provided -- no cold calling or prospecting * Weekly pay via ...

Ao Globe Life

Virtual Client Support Associate

Lincoln, NE · On-site

$15.25 - $21/hr

Windows-based laptop or desktop computer with a functioning webcam What We Offer * 100% remote role with flexible scheduling * Warm leads provided -- no cold calling or prospecting * Weekly pay via ...

KMM

Software Developer

Lincoln, NE · On-site

Associate's degree in the Computer Science field or equivalent combination of education and experience * Programming experience developing dynamic, data-driven web applications and/or desktop ...

CROSSMARK1

Retail Inventory Specialist - PT

Thedford, NE · On-site

Associates will be expected, if possible, to follow any other job-related instructions and perform ... Access to desktop/laptop with internet connection in your home. * Access to a smart phone with a ...

CROSSMARK1

Product/Event Demonstrator

Grand Island, NE · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Qualifications * Desktop or Laptop with reliable internet connection * Own form of reliable ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What cities in Nebraska are hiring for Desktop Associate jobs?

Cities in Nebraska with the most Desktop Associate job openings:

Desktop Associate jobs near you

IT Network Technician I

FIVE POINTS BANK

Grand Island, NE

Full-time

Posted 6 days ago

Job description

Position:  IT Network Technician I

The responsibility of an IT Network Technician I is the installation, monitoring and maintenance of all Five Points Bank hardware and software assets, as well as, providing first tier support for end-user calls to the Help Desk.  Due to the large and complex nature of the IT infrastructure some degree of specialization in certain areas may be necessary while a general proficiency with all areas is still required.

Position Requirements:

  • Provide level one technical support for all software and hardware issues that impact end-user productivity, as well as, escalation of issues as needed for additional support.
  • Provide general day-to-day support for the operations of end user desktop environment, printing, and associated hardware and software.
  • Setup, Installation, maintenance, and troubleshooting computer hardware and peripherals to ensure functionality for user by end users on a day-to-day basis.
  • Support and maintain local area network access in ways that optimize performance. This includes cable management in work areas and server racks, as well as power distribution to ensure adequate protection.
  • Monitor IT assets, alerting appropriate personnel and responding to performance issues or outages as needed.
  • Receive and respond to incoming support tickets, phone calls, and email requests in a timely manner.
  • Provide timely updates on status and resolution of support tickets.
  • Assist with software installations, upgrades, and patching as necessary.
  • Assist in execution of business continuity and disaster recovery plans.
  • Assist with day-to-day management of the Help Desk ticketing platform, asset inventory, and documentation.
  • Perform testing of hardware and software products in support of procurement efforts and ongoing support.
  • Ability to take direction for performance of tasks and work in a highly-motivated team environment.
  • Provide high-quality customer service during phone, email, and in-person support opportunities.
  • Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.
  • Support and enforce established policies and procedures.
  • All other duties as assigned.

Knowledge & Experience:

  • Proficient with Microsoft Desktop operating systems, desktop software, and standard desktop security practices.
  • Working knowledge of standard networking protocols, operating systems, software, and standards.
  • Fiserv Premier banking applications
  • Microsoft Office applications (Work, Excel, Outlook, Access, etc.)
  • Proficiency with software-based ticketing system and asset inventory
  • Strong hands-on troubleshooting experience necessary
  • Knowledge of bank operations and procedures

Education/Training:

Associate degree in related field and/or two (2) years related IT field experience.

Personal Attributes:

  • Strong interpersonal skills and relationship-building skills
  • Effective written and oral communication skills
  • Accurately analyze and troubleshoot issues and problems
  • Good organizational skills
  • Ability to maintain composure in stressful situations
  • Self-motivated and directed
  • Keen attention to detail
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation

Status/Standard Schedule:

Hourly position generally Monday through Friday.  Will require evenings and weekends depending on program upgrades, project schedules and maintenance needs.  Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.

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