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Desktop Associate Jobs in Nebraska (NOW HIRING)

Advisor Group

Desktop Engineer I

La Vista, NE · On-site

$53K - $62K/yr

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Associates degree in IT or IS-related area of study from a two-year college or technical school is ...

Osaic

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Associates degree in IT or IS-related area of study from a two-year college or technical school is ...

Osaic

Desktop Engineer I

La Vista, NE · On-site

$53K - $62K/yr

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Associates degree in IT or IS-related area of study from a two-year college or technical school is ...

Osaic

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Associates degree in IT or IS-related area of study from a two-year college or technical school is ...

Osaic

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Associates degree in IT or IS-related area of study from a two-year college or technical school is ...

AA2IT

Desktop Support Technician

Lincoln, NE · On-site

$17.50 - $22.50/hr

Required : • Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school • Knowledge of assigned area required • Desktop and/or ...

University of Nebraska

Workstation Support Associate

Omaha, NE · On-site

$15.25 - $19.75/hr

Workstation Support Associate Job Summary: This position will assist the university community and ... Two years post-secondary coursework 2 years experience with desktop and/or IT helpdesk/service desk ...

University of Nebraska

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Sr. Help Desk Associate Job Summary: Assist University community with University Information and ... Two years post-secondary coursework 2 years professional experience with desktop and/or IT helpdesk ...

CROSSMARK1

Retail Data Collection Associate - PT

Superior, NE · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Superior, NE · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Omaha, NE · On-site

$14.50 - $16.75/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

CROSSMARK1

Retail Data Collection Associate - PT

Thedford, NE · On-site

$14.25 - $16.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What cities in Nebraska are hiring for Desktop Associate jobs?

Cities in Nebraska with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Engineer I

La Vista, NE • On-site

Advisor Group
Finance and Insurance • 1 - 5K employees
Learn more about Advisor Groupexternal

$53K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Maintain and support the enterprise workstation environment, including hardware, operating systems, software, and endpoint management tools.

  • Oversee the deployment, configuration, inventory, and lifecycle management of desktop and laptop devices.

  • Troubleshoot and resolve issues related to hardware, software, and security tools, and document actions in an ITSM system.

Job description

Current Employees and Contractors Apply Here
Osaic Careers
Information Technology Support Opportunity in Financial Services
Desktop Engineer I
Location: 12325 Port Grace Blvd, La Vista, NE 68128
Osaic is not considering remote candidates at this time.
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule
Role Type: Full time
Salary: $53,000 - $62,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.
Summary:
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology solutions across the organization. This position is responsible for maintaining and supporting the enterprise workstation environment, including hardware, operating systems, software, and endpoint management tools.
The Desktop Engineer I oversees the deployment, configuration, inventory, and lifecycle management of desktop and laptop devices while providing exceptional technical support to employees. This role also partners with staff to ensure the successful installation, configuration, and ongoing usability of computers, peripheral equipment, and business applications, helping drive productivity and a positive end-user experience.
Responsibilities:
  • Hardware support - Investigate, resolve, manage, and inventory all department responsible devices.
  • Software support - Configure, reload, update and troubleshoot all company-approved software.
  • Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.
  • Sanitizing laptops following company written procedures.
  • Troubleshoot and resolve BitLocker client security tool situations.
  • Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.
  • Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.
  • Manage/update projects, tasks, licenses, and lists.

Education Requirements:
  • Associates degree in IT or IS-related area of study from a two-year college or technical school is preferred. High school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Basic Requirements:
  • Minimum of three years' prior experience in a computer support role, supporting both in office and external users.
  • Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.
  • Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.
  • Strong interpersonal, verbal, written and listening communication skills.
  • Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
  • Must be able to demonstrate organizational, planning, and time management skills.
  • Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.
  • Proficient in the use of trouble ticketing systems such as Service Now.
  • Innovative and resourceful approach to problem solving.
  • Able to lift and carry 50 lbs.

Preferred Requirements:
  • Compti A+
  • ITIL Foundation certificate
Current Employees and Contractors Apply Here
Advisor Group logo

About Advisor Group

Sourced by ZipRecruiter

Be a part of the team behind our success! At Advisor Group, we support financial professionals nationwide, the people who help everyday Americans achieve their dreams. We're a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1988

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