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Deskside Support Engineer Level 1 Jobs (NOW HIRING)

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 3 months ... Provide deskside support for faculty and staff, including hardware, printers, connectivity, and ...

Northrop Grumman

$79K - $118K/yr

Northrop Grumman's Defense Systems sector is currently seeking an Electrical Engineer Level 1/2 to support our growing business in our Rocket Center, West Virginia location. This position will be ...

Faurecia

Process Engineer Level 1

Fraser, MI

Get support from relevant technology experts or support functions Define cycle time in line with ... provide best practices Engineering Change Management: Follow-up prototypes build Update ...

Aetherflux

Fluids Engineer Level 1

Kent, WA · On-site

This will revolutionize how we operate in orbit and on Earth, supporting the rapidly expanding ... Engineering, or related field. * 1+ years of experience designing fluid system hardware (valves ...

Faurecia

Process Engineer Level 1

Simpsonville, KY

Support Engineering Change Management activities, ensuring process changes are implemented effectively. Analyze manufacturing performance and identify opportunities to improve productivity, quality ...

Markon

Systems Engineer Level 1

Fort George G Meade, MD · On-site

$120K - $140K/yr

Support end-to-end systems engineering activities across hardware, software, networking, and RF ... one of the best places to work in federal government consulting. Here, you can help solve the ...

faurecia S.A.

Process Engineer Level 1

Simpsonville, KY · On-site

Support Engineering Change Management activities, ensuring process changes are implemented effectively. * Analyze manufacturing performance and identify opportunities to improve productivity, quality ...

Markon

Software Engineer Level 1

Fort George G Meade, MD · On-site

$150K - $160K/yr

Support modernization efforts for data processing services and mission applications * Collaborate with engineers and stakeholders to develop and implement new capabilities * Participate in Agile ...

Markon

Software Engineer Level 1

Annapolis Junction, MD · On-site

$150K - $160K/yr

The role supports the development of middle-tier and backend data storage solutions, ETL processes, and modern application capabilities that enable scalable and efficient data management.

GABLETEK

IT Deskside Support

Southfield, MI · On-site

Provide second-level troubleshooting for hardware and software issues * Install, configure, and ... Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.) * Set up new ...

Omm IT Solutions

The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g ... Serve as team lead at the level appropriate to the software development process being used on any ...

Artech Information System LLC

Deskside support

Dallas, TX · On-site

$20 - $25.50/hr

Desktop Support Representative Onsite Support Location Dallas,TX Duration: 1+ years Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common ...

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How much do deskside support engineer level 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for deskside support engineer level 1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

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For Deskside Support Engineer Level 1 jobs, the most frequently searched job titles are:

Desktop Engineer - Tier 1

Washington, DC • On-site

Addison Group
See more jobs at Addison Groupexternal

$30/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Position Title: Desktop Engineer - Tier 1

Location: Washington, DC

Assignment Type: 3 months contract to hire

Pay Rate: $30.00 / Hour

Work Schedule: Onsite, Monday - Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

Work Authorization: Must be authorized to work in the United States. This position is not eligible for sponsorship.

Job Description:

Our client is undergoing a major modernization effort, including new server deployments and a full transition to Windows 11. To support this initiative, the IT department is adding several Desktop Engineer Tier 1 Technicians to handle advanced troubleshooting, device upgrades, and escalated end‑user support.

You’ll join a team of eight help desk technicians and serve as a key escalation point for more complex issues while ensuring a smooth upgrade experience for faculty, staff, and students.

Key Responsibilities

 

Windows 11 Upgrade & Deployment

  • Perform full Windows 11 upgrade lifecycle: backup, OS deployment, validation, and post‑upgrade troubleshooting.
  • Resolve escalated upgrade failures, driver issues, hardware compatibility problems, and application conflicts.
  • Install and configure Microsoft 365 and CrowdStrike on devices pending upgrade.

Tier 2 Support & Troubleshooting

  • Serve as an escalation point for issues beyond Tier 1 capability.
  • Troubleshoot advanced Windows, hardware, network, and authentication issues.
  • Support MFA enrollment, login failures, and identity‑related problems.
  • Perform data extraction and migration between devices.

End‑User & Deskside Support

  • Provide deskside support for faculty and staff, including hardware, printers, connectivity, and account issues.
  • Document all work in the ticketing system with clear, detailed notes.
  • Report daily progress and blockers to the IT Manager.

Top Technical Skills

  • Strong experience with Windows 10/11 administration, upgrades, imaging, and troubleshooting.
  • Hands‑on support with Microsoft 365, endpoint configuration, and user provisioning.
  • Experience with MFA, identity tools, and security platforms such as CrowdStrike.
  • Ability to diagnose and resolve escalated Tier 2 issues independently.

Qualifications

  • Bachelor’s degree in a relevant field preferred.
  • Prior Tier 2, deskside, or advanced help desk experience required.
  • Strong customer service and communication skills.
  • Ability to work fully onsite in Washington, DC.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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