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Desk Security Jobs in Indiana (NOW HIRING)

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... Ensure adherence to IT policies, security standards, and compliance requirements. * Assist in ...

Springhill Suites Marriott

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Holiday Inn Express

Front Desk Agent

Elkhart, IN · On-site

$13.75 - $17.50/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Holiday Inn Express

Front Desk Agent

Avon, IN · On-site

$13.75 - $17.25/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Equiliem

Front Desk Receptionist

Indianapolis, IN · On-site

$14.25 - $18.50/hr

Enforcing security protocols, including visitor logs, access badges, and building entry procedures ... desk receptionists typically possess: * Excellent verbal and written communication skills for ...

Holiday Inn Express

Front Desk Agent

Merrillville, IN · On-site

$13.25 - $16.75/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

IHG Hotels & Resorts

Front Desk Agent

Avon, IN · On-site

$13.75 - $17.25/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

IHG Hotels & Resorts

Front Desk Agent

Bloomington, IN · On-site

$12.50 - $15.75/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

IHG Hotels & Resorts

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Performing system access functions, as assigned, following Beacon security processes and procedures. Helps to improve Help Desk operations by: * Improving the information included in the 'scripts ...

IHG Hotels & Resorts

Front Desk Agent

Elkhart, IN · On-site

$13.75 - $17.50/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Performing system access functions, as assigned, following Beacon security processes and procedures. Helps to improve Help Desk operations by: * Improving the information included in the 'scripts ...

IHG Hotels & Resorts

Front Desk Agent

Merrillville, IN · On-site

$13.25 - $16.75/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

Apidel Technologies

Front Desk Receptionist

Indianapolis, IN · On-site

$14.25 - $18.50/hr

... security protocols, including visitor logs, access badges, and building entry procedures Assisting ... desk receptionists typically possess: Excellent verbal and written communication skills for ...

Candlewood Suites

Front Desk Agent

Bloomington, IN

$15/hr

Manage security of guest information, keys, and cash drawer. * Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby areas. * Multitask and prioritize work ...

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Desk Security information

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as experienced security consultants, executive security directors, or certain freelance security contractors. These positions typically require extensive experience, certifications, and sometimes work in high-risk or high-profile environments. Such roles are usually project-based or involve consulting for organizations with significant security needs.

What are the key skills and qualifications needed to thrive in the Desk Security position, and why are they important?

To thrive as a Desk Security professional, you need a solid understanding of basic security procedures, incident response protocols, and access control practices, often with a high school diploma or equivalent required. Familiarity with security monitoring systems, visitor management software, and radio communication tools is typical for the role. Exceptional observational skills, attention to detail, and excellent interpersonal communication are key soft skills that set individuals apart. These abilities ensure the safety of premises, effective incident handling, and smooth interactions with visitors, staff, and emergency personnel.

What is a Desk Security job?

A Desk Security job involves monitoring and controlling access to a building or office space to ensure safety and security. Responsibilities often include checking identification, managing visitor logs, observing security cameras, and responding to potential security threats. Desk Security personnel may also assist employees and guests with security-related concerns. Strong attention to detail and communication skills are essential for this role.

Which is the highest paying security job?

The highest paying security jobs typically include security directors, chief security officers, and specialized roles such as cybersecurity managers or executive protection specialists. These positions often require extensive experience, leadership skills, and relevant certifications, and they can earn six-figure salaries depending on the industry and location.

What is the highest paying security guard job?

The highest paying security guard jobs are often in executive protection or bodyguard roles, which can pay significantly more due to specialized skills, close protection requirements, and sometimes higher risk environments. These positions may require advanced training, certifications, and experience, and can offer salaries exceeding $100,000 annually in some cases.

What are the typical daily responsibilities for a Desk Security professional?

Desk Security professionals are responsible for monitoring building entrances, verifying employee and visitor credentials, and ensuring that only authorized individuals access the premises. They regularly patrol designated areas, document incidents, and respond promptly to alarms or reported security concerns. In addition, they communicate with other security staff, coordinate with facility management, and may assist in emergency response drills. This role is highly interactive, requiring frequent collaboration with both security teams and the general public to maintain a safe and secure environment.

Why do security guards quit?

Security guards often quit due to low pay, irregular or long working hours, and limited opportunities for advancement. Job stress, safety concerns, and lack of benefits can also contribute to high turnover in the profession.
What are the most commonly searched types of Desk Security jobs in Indiana? The most popular types of Desk Security jobs in Indiana are:
What are popular job titles related to Desk Security jobs in Indiana? For Desk Security jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Desk Security jobs in Indiana look for? The top searched job categories for Desk Security jobs in Indiana are:
What cities in Indiana are hiring for Desk Security jobs? Cities in Indiana with the most Desk Security job openings:
Desk Security jobs near you
Service Desk Manager

Service Desk Manager

Arbor Homes

Indianapolis, IN • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Key responsibilities

  • Manage daily operations of the IT Service Desk, including ticket queues, workload balancing, and service quality.

  • Lead, mentor, and develop Service Desk team members through coaching, training, and performance management.

  • Serve as an escalation point and provide hands-on technical support for complex technical issues and operational IT projects.

Job description

About The Role:

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service Desk while also serving as a hands-on technical resource for escalated support issues, projects, and operational initiatives. This individual will manage service delivery, coach and develop support staff, and ensure a high level of customer satisfaction across the organization.

This is a "working manager" role requiring both leadership and technical capability. The ideal candidate is comfortable balancing people management, operational oversight, process improvement, and direct technical support responsibilities.

Why Arbor?


Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What's In It For You?

  • Base Salary + Bonus Opportunities
  • Advancement Opportunities
  • Exposure to Executive Leadership
  • Team Outings and Company-Sponsored Volunteer Events
  • 4 weeks of Paid Time Off!
  • Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
  • Leadership Academy - Training Programs for Professional Growth.

What Will You Be Doing?

Service Desk Leadership

  • Manage daily operations of the IT Service Desk, including ticket queues, workload balancing, and service quality.
  • Lead, mentor, and develop Service Desk team members through coaching, training, and performance management.
  • Establish and monitor service levels, response times, and operational metrics.
  • Conduct regular team meetings, one-on-ones, and performance evaluations.
  • Develop and maintain Service Desk procedures, standards, and documentation.
  • Drive a customer-service-focused culture across the IT support organization.
  • Coordinate support coverage schedules, on-call rotations, and escalation management.

Technical Support & Operations

  • Serve as an escalation point for complex technical issues involving desktops, laptops, mobile devices, printers, applications, and infrastructure systems.
  • Provide hands-on technical support when necessary, including troubleshooting hardware, software, networking, and account-related issues.
  • Support Microsoft 365, Windows environments, Active Directory, Intune, endpoint management, and related technologies.
  • Assist with system deployments, migrations, onboarding/offboarding activities, and operational IT projects.
  • Participate in patch management, endpoint security, device compliance, and operational maintenance activities.
  • Collaborate with infrastructure, cybersecurity, and application teams to resolve issues and improve services.
  • Maintain accurate ticket documentation, knowledge base articles, and operational procedures.

Process Improvement & Reporting

  • Identify opportunities to improve Service Desk efficiency, automation, and user experience.
  • Analyze ticket trends and operational metrics to improve service delivery.
  • Develop reports and dashboards related to Service Desk performance and operational KPIs.
  • Ensure adherence to IT policies, security standards, and compliance requirements.
  • Assist in developing and refining ITIL-aligned support processes including incident, request, problem, and change management.

What Will You Bring?

Required

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 5+ years of IT support or Service Desk experience.
  • 2+ years of leadership or supervisory experience in an IT support environment.
  • Strong technical troubleshooting skills across Windows-based environments.
  • Experience supporting Microsoft 365, Active Directory, Intune, endpoint management, and common business applications.
  • Experience with ticketing systems, remote support tools, and IT service management processes.
  • Strong communication, organizational, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience in construction, homebuilding, or multi-site operational environments.
  • Familiarity with cybersecurity best practices and endpoint security tools.
  • Experience with:
    • Microsoft Intune
    • Microsoft Defender
    • NinjaOne or other RMM platforms
    • Azure / Entra ID
  • ITIL certification or IT service management experience.
  • Experience managing vendors and third-party support providers.

Technical Skills

  • Windows 10/11
  • Microsoft 365 Administration
  • Active Directory / Entra ID
  • Endpoint Management (Intune)
  • Remote Monitoring & Management (RMM) tools
  • Ticketing Systems
  • Networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
  • Endpoint Security Platforms
  • PowerShell scripting (preferred)

Leadership Competencies

  • Team leadership and coaching
  • Customer service orientation
  • Operational accountability
  • Communication and collaboration
  • Problem-solving and decision-making
  • Process improvement mindset
  • Ability to lead by example in a hands-on environment

Work Environment

  • Primarily office-based with occasional travel to field or regional offices as needed.
  • Ability to lift and move IT equipment up to 50 pounds.
  • Participation in after-hours support or maintenance activities may occasionally be required.

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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