ZipRecruiter

Log In

1

Desk Manager Jobs in Apison, TN (NOW HIRING)

Pulse Hospitality

Front Desk Manager

Chattanooga, TN · On-site

$15.50 - $20/hr

DESCRIPTION POSITION SUMMARY The Front Desk Manager is responsible for overseeing the daily operations of the hotel's front desk and ensuring an exceptional guest experience from arrival through ...

Pulse Hospitality

Front Desk Manager

Chattanooga, TN · On-site

$14.50 - $18.75/hr

POSITION SUMMARY The Front Desk Manager is responsible for overseeing the daily operations of the hotel's front desk and ensuring an exceptional guest experience from arrival through departure. This ...

Pulse Hospitality

Front Desk Manager

Chattanooga, TN · On-site

$14.50 - $18.75/hr

DESCRIPTION POSITION SUMMARY The Front Desk Manager is responsible for overseeing the daily operations of the hotel's front desk and ensuring an exceptional guest experience from arrival through ...

Ascent Hospitality

Front Desk Supervisor

Chattanooga, TN · On-site

$15.50 - $20/hr

The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

New

TNBR Careers

Help Desk Coordinator

Chattanooga, TN · On-site

We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... The position includes operational leadership, workflow management, staff coaching, and continual ...

CLUB4 Fitness

Front Desk Closer

Fort Oglethorpe, GA · On-site

$11.50 - $15/hr

Front Desk Closer Fort Oglethorpe - Fort Oglethorpe, GA 30742 Overview Position Type: Part Time ... General Manager/Assistant General Manager Payment Type: Hourly, non-exempt, Semi-Monthly Part-time ...

Planet Fitness

Service Desk

Cleveland, TN

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Front Desk Associate

Ooltewah, TN · On-site

$11/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Service Desk

Cleveland, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Cleveland, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Front Desk Associate

Chattanooga, TN · On-site

$12 - $15.50/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

McKibbon Hospitality

Hotel Front Desk Agent

Chattanooga, TN · On-site

$13 - $16.50/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Ability to input and access information in the property management system and/or points-of-sale ...

Club4 Fitness

Front Desk Closer

Fort Oglethorpe, GA · On-site

$11.50 - $15/hr

General Manager/Assistant General Manager Payment Type: Hourly, non-exempt, Semi-Monthly Part-time -- LATE EVENING HOURS (3 PM to 11 PM Weekdays) Job Summary : As the first point of contact for our ...

next page

Showing results 1-20

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Apison, TN

Desk Manager information

See Apison, TN salary details

$24.5K

$104.3K

$130.6K

How much do desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for desk manager in Apison, TN is $104,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $128,100.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What job categories do people searching Desk Manager jobs in Apison, TN look for?

The top searched job categories for Desk Manager jobs in Apison, TN are:

What cities near Apison, TN are hiring for Desk Manager jobs?

Cities near Apison, TN with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Apison, TN as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,275 per year, or $50.1 per hour.

Front Desk Manager

Pulse Hospitality

Chattanooga, TN • On-site

$15.50 - $20/hr

Other

Posted 11 days ago

Job description

DESCRIPTION
POSITION SUMMARY
The Front Desk Manager is responsible for overseeing the daily operations of the hotel's front desk and ensuring an exceptional guest experience from arrival through departure. This position leads, trains, and supports the front desk team while ensuring compliance with hotel policies, Hilton brand standards, and operational procedures.
The ideal candidate has previous Hilton hotel experience, strong front office knowledge, excellent leadership and customer service skills, and the ability to work a flexible schedule covering all shifts.
ESSENTIAL RESPONSIBILITIES
Front Desk Operations
  • Oversee the daily operations of the front desk and ensure efficient guest service.
  • Supervise, train, coach, and support front desk associates.
  • Ensure proper completion of guest check-in and check-out procedures.
  • Monitor reservations, room assignments, cancellations, extensions, and walk-in guests.
  • Ensure accurate handling of cash, credit card transactions, deposits, and guest accounts.
  • Review daily arrivals, departures, room status, VIPs, and other priority guests.
  • Ensure appropriate front desk coverage based on occupancy and business needs.
  • Maintain accurate guest records and protect confidential guest information.
  • Coordinate with Housekeeping regarding room status, early arrivals, late check-outs, room discrepancies, and guest requests.
  • Ensure the front desk area remains clean, organized, and professional.
Guest Service
  • Provide exceptional and professional service to all guests.
  • Resolve guest complaints and service issues promptly and professionally.
  • Handle escalated guest concerns and determine appropriate solutions.
  • Follow up with guests to ensure concerns have been properly resolved.
  • Maintain a welcoming, professional, and positive front desk environment.
  • Recognize and assist returning guests, Hilton Honors members, VIPs, and other priority guests when applicable.
  • Monitor guest feedback and identify opportunities to improve the overall guest experience.
Hilton Brand Standards
  • Ensure compliance with Hilton brand standards, policies, and procedures.
  • Maintain knowledge of Hilton guest service expectations and applicable operational procedures.
  • Ensure front desk associates receive appropriate training on Hilton standards and procedures.
  • Monitor guest satisfaction and take appropriate action to improve service and guest satisfaction scores.
  • Participate in required Hilton training and operational initiatives.
  • Maintain consistent service standards throughout all shifts.
Leadership & Staff Management
  • Lead by example and promote a positive and professional team environment.
  • Train new front desk employees and provide ongoing coaching and guidance.
  • Assist with preparing front desk schedules based on occupancy, staffing levels, and operational needs.
  • Monitor employee attendance, punctuality, performance, and adherence to hotel policies.
  • Address performance and attendance concerns appropriately and communicate significant issues to the General Manager.
  • Conduct or assist with employee performance evaluations when requested.
  • Communicate operational updates, expectations, and concerns to the front desk team.
  • Ensure proper shift handoffs and communication between front desk associates and other departments.
  • Assist in maintaining adequate staffing and coverage for all shifts.
Administrative & Operational Duties
  • Review and verify front desk paperwork, reports, and daily transactions.
  • Review and assist with daily audit procedures and resolve discrepancies when necessary.
  • Monitor room availability and assist with maximizing occupancy and revenue opportunities.
  • Assist with billing issues, adjustments, refunds, and guest account discrepancies.
  • Maintain proper key control and hotel security procedures.
  • Assist the General Manager with hotel inspections, projects, and operational initiatives.
  • Ensure compliance with company policies, safety procedures, and applicable laws and regulations.
  • Maintain confidentiality of guest and employee information.
  • Perform other duties and responsibilities as assigned by the General Manager or management team.
QUALIFICATIONS
Required
  • Previous hotel front desk or front office supervisory/management experience.
  • Prior Hilton hotel experience required.
  • Strong knowledge of hotel front office operations.
  • Previous experience supervising, training, or leading employees.
  • Excellent customer service and communication skills.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to handle difficult guest situations professionally and effectively.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and make sound operational decisions.
  • Proficiency with computers and hotel property-management systems.
  • Must be flexible and available to work all shifts, including mornings, evenings, overnight shifts, weekends, and holidays.
  • Ability to adjust work schedule based on hotel occupancy, staffing needs, and operational requirements.
  • Ability to work effectively in a fast-paced hotel environment.
Preferred
  • Previous experience as a Hilton Front Desk Supervisor, Front Office Supervisor, Assistant Front Office Manager, or Front Desk Manager.
  • Experience working with Hilton systems and Hilton Honors.
  • Experience with hotel property-management systems and front office technology.
  • Experience monitoring guest satisfaction scores and brand compliance.
  • Previous experience in a limited-service or select-service hotel.
  • Experience training and developing front office employees.
KEY COMPETENCIES
  • Leadership and team management
  • Guest service excellence
  • Hilton brand knowledge
  • Communication
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Accountability
  • Time management
  • Professionalism
  • Decision-making
  • Teamwork
  • Adaptability and flexibility
SCHEDULE REQUIREMENTS
This position requires a high degree of schedule flexibility. The Front Desk Manager must be willing and able to work:
  • Morning shifts
  • Afternoon/evening shifts
  • Overnight shifts when needed
  • Weekends
  • Holidays
  • High-occupancy periods
  • Other shifts as needed to support hotel operations
The Front Desk Manager may be required to adjust their schedule based on business needs, staffing levels, occupancy, employee call-outs, and operational requirements.
PHYSICAL REQUIREMENTS
  • Ability to stand and walk for extended periods.
  • Ability to communicate effectively with guests and employees throughout the shift.
  • Ability to use a computer, telephone, and other standard office equipment.
  • Ability to occasionally lift or move items weighing up to approximately 25 pounds.
  • Ability to work in a fast-paced environment for extended periods.
  • Ability to move throughout the hotel as needed to support operations.

EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics. We are committed to providing a professional, respectful, and inclusive workplace.
REQUIREMENTS
At Pulse Hospitality, we bring energy, innovation, and excellence to hotel management, curating a diverse portfolio of distinctive properties that offer unforgettable guest experiences. Our passion for exceptional hospitality drives us to exceed expectations at every turn, creating moments that become cherished memories. But what truly sets us apart? Our people. We believe that the heart of every remarkable stay is a dedicated team committed to delivering warmth, service, and excellence. Experience the Pulse difference-where hospitality meets heart.

Apply