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Desk Associate Jobs in Two Rivers, WI (NOW HIRING)

Massage Envy PCRK

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Green Bay, WI · On-site

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Green Bay, WI · On-site

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

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All JobsDesk Associate JobsDesk Associate Jobs in Two Rivers, WI

Desk Associate information

See Two Rivers, WI salary details

$19

$28

$44

How much do desk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for desk associate in Two Rivers, WI is $28.96, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $32.45 per hour, depending on experience, location, and employer.

What are some typical challenges a Desk Associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What are Desk Associates?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Desk Associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What cities near Two Rivers, WI are hiring for Desk Associate jobs? Cities near Two Rivers, WI with the most Desk Associate job openings:
Desk Associate jobs near you
Front Desk Agent

Front Desk Agent

HOSPITALITY SPECIALISTS INC

Ashwaubenon, WI • On-site

$16/hr

Other

Posted yesterday

Job description

Department: Front Office
Supervisor Title: Front Office Manager; Assistant General Manager;
General Manager
Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.
Responsibilities:
  • Be flexible in regard to work schedule.
  • Report to work on time, in proper and clean uniform, including name tag.
  • Must have a valid drivers license and proof of insurance.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
  • Be able to operate hotel reservations software competently and efficiently.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Be knowledgeable about brand specific reward programs and other frequent traveler programs.
  • Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
  • Know policies and procedures of safe deposit boxes.
  • Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
  • Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
  • Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
  • Assist fellow associates in their jobs when able to improve daily operations of the hotel.
  • Have knowledge about all emergency procedures and know how to act on them.
  • Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
  • When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
  • Report any unusual occurrences or requests to the manager.
  • Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
  • Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
  • Perform other duties as assigned.
  • Must have a valid drivers license, Proof of insurance and pass as approved driver.

PHYSICAL REQUIREMENTS:
Sitting rarely
Walking frequent
Climbing stairs occasionally
Standing constantly
Crouching/bending/stooping occasionally
Reaching occasionally
Grasping frequently
Pushing/pulling occasionally
Near vision constantly
Far vision frequently
Hearing constantly
Talking constantly
Smell constantly
Taste constantly
Lifting/carrying up to 50+lbs.
NOTICE
The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
I have read and understand my job description as stated above.
PHYSICAL REQUIREMENTS:
Sitting rarely
Walking frequent
Climbing stairs occasionally
Standing constantly
Crouching/bending/stooping occasionally
Reaching occasionally
Grasping frequently
Pushing/pulling occasionally
Near vision constantly
Far vision frequently
Hearing constantly
Talking constantly
Smell constantly
Taste constantly
Lifting/carrying up to 50+lbs.
NOTICE
The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
I have read and understand my job description as stated above.

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