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Desk Associate Jobs in Gaston, SC (NOW HIRING)

SREE Hotels LLC

Hotel Front Desk Supervisor

Columbia, SC · On-site

$14 - $18/hr

Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel ...

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Desk Associate information

See Gaston, SC salary details

$13

$20

$31

How much do desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desk associate in Gaston, SC is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What cities near Gaston, SC are hiring for Desk Associate jobs?

Cities near Gaston, SC with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Gaston, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,532 per year, or $20.4 per hour.

Hotel Front Desk Supervisor

SpringHill Suites Columbia

Columbia, SC • On-site

$15 - $17/hr

Full-time

Posted 24 days ago

Job description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott, located in the Downtown/The Vista area of Columbia, SC, is currently hiring for a full-time Front Desk Supervisor. The person hired for this position will need flexibility to work any shift, weekdays and weekends.

PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service

RESPONSIBILITIES

  • Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
  • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
  • Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately.
  • Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers.
  • Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively.
  • Control cash transactions at the front desk and maintain responsibility for personal bank
  • Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
  • Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies

REQUIREMENTS

  • High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
  • 1-3 years hotel experience working as a Front Desk associate
  • Previous supervisory experience preferred
  • Experience using hotel reservation system such as FOSSE or PEP is a plus
  • Organization skills and attention to detail
  • Friendly and customer service oriented
  • Good interpersonal and problem solving skills
  • Ability to work weekends is required
  • 1st, 2nd, 3rd shift flexibility is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.