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Desk Associate Jobs in Atlanta, GA (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Cumming, GA · On-site

$12.50 - $16/hr

Front Desk Associate The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails ...

Scenthound

Front Desk Associate

Alpharetta, GA · On-site

$13.75 - $17.50/hr

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: * Sales experience and ...

Scenthound

Front Desk Associate

Alpharetta, GA · On-site

$13.75 - $17.50/hr

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: * Sales experience and ...

US Fitness

Front Desk Associate

Cumming, GA · On-site

$12.50 - $16/hr

As a Front Desk Associate, you'll set the tone for every visit - creating a friendly, professional, and motivating environment from the moment someone walks in. What You'll Do: * Greet and check in ...

Crunch Fitness

Front Desk Associate- Overnight

Marietta, GA · On-site

$12.75 - $16.25/hr

Overnight Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associates who ...

Onelife Fitness

Front Desk Associate

Cumming, GA · On-site

$10 - $18.50/hr

As a Front Desk Associate, you'll set the tone for every visit - creating a friendly, professional, and motivating environment from the moment someone walks in. What You'll Do: * Greet and check in ...

US Fitness Holdings

Front Desk Associate

Cumming, GA · On-site

$12.50 - $16/hr

As a Front Desk Associate, you'll set the tone for every visit - creating a friendly, professional, and motivating environment from the moment someone walks in. What You'll Do: * Greet and check in ...

Crunch Fitness

Front Desk Associate- Overnight

Marietta, GA · On-site

$12.75 - $16.25/hr

Overnight Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associates who ...

Crunch Fitness

Overnight Front Desk Associate

Buford, GA · On-site

$12.75 - $16.50/hr

Overnight Front Desk Associate- Buford Club HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking an Overnight Front Desk ...

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All JobsDesk Associate JobsDesk Associate Jobs in Atlanta, GA

Desk Associate information

See Atlanta, GA salary details

$13

$20

$31

How much do desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desk associate in Atlanta, GA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Atlanta, GA? The most popular types of Desk jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Desk Associate jobs? Cities near Atlanta, GA with the most Desk Associate job openings:
Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,936 per year, or $20.6 per hour.

Front Desk Associate

EyeSouth Partners

Cumming, GA • On-site

$12.50 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Front Desk Associate

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities:

  • Greets patients warmly and verify appointment details.
  • Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
  • Books, confirms, and reschedules appointments
  • Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
  • Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
  • Explains billing procedures
  • Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
  • Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
  • Completes medical records requests that come directly from the patient
  • Completes assigned tasks as related to the appointment rescheduling queue timely
  • Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
  • Answers phones and responds to inquiries
  • Relays messages between patients and clinical staff
  • Maintains protected health information in accordance with HIPPA/PHI guidelines
  • Handles paperwork such as consent forms and HIPAA compliance
  • Interacts with all internal and external customers in a caring and respectful manner.
  • Accepts deliveries of packages, mail, and other supplies from outside vendors.
  • Maintains a clean, organized, and welcoming reception area for all patients and visitors
  • Provides clear information about services, wait time, and policies
  • Addresses patient concerns professionally and respectfully.
  • Photocopies and faxes records and forms according to established policies and procedures.
  • Maintains patient confidentiality.
  • Participates in orientation/instruction of new administrative personnel as requested by management.
  • Contributes to the team effort by completing additional tasks/projects as directed.
  • Attends daily huddle and regularly scheduled team meetings
  • Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications:

  • High School Diploma or the equivalent years related experience required
  • Nextech/ICP experience strongly preferred
  • Minimum of 1-year medical office experience strongly preferred
  • Strong reliability with good attendance and punctuality.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

This is a floating position. Candidate must have reliable transportation and able to travel to other offices, locally, on an as needed basis. In exchange, candidate will be paid a monthly travel stipend for travel efforts.

Key Skills:

  • Strong interpersonal and communication skills
  • Attention to detail for accurate data entry and insurance verification; strong organizational skills
  • Basic understanding of healthcare insurance payors and programs
  • Ability to multitask in a fast-paced environment
  • Familiarity with healthcare regulations (HIPAA, privacy laws)
  • Basic math and cash handling
  • Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology

Company Benefits:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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