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Desk Associate Jobs in Massachusetts (NOW HIRING)

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Beltone New England

Front Desk Associate

Dartmouth, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in North Dartmouth, MA and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate ...

Pro Fitness Enterprises Inc

Front Desk

Billerica, MA · On-site

$14.75 - $19/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will greet customers as they arrive, direct them appropriately, answer phone calls, and maintain the front ...

Pro Fitness Enterprises Inc

Front Desk

Billerica, MA · On-site

$14.75 - $19/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will greet customers as they arrive, direct them appropriately, answer phone calls, and maintain the front ...

True North Hotel Group

Front Desk Associates

Marlborough, MA · On-site

$14.50 - $18.75/hr

Front Desk Associate True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Hyatt Place in Marlborough, MA. We offer ...

True North Hotel Group

Front Desk Associates

Wrentham, MA · On-site

$15.25 - $19.75/hr

Front Desk Associate True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Spring Hill Suites in Wrentham, MA. We ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone calls and emails, warmly welcome both current and ...

Art of Problem Solving

Front Desk Associate

Newton, MA · On-site

$15.25 - $19.75/hr

Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone calls and emails, warmly welcome both current and ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA · On-site

$15.25 - $19.50/hr

Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone calls and emails, warmly welcome both current and ...

Playbook Exp

Front Desk Associate (Contractor)

Boston, MA · On-site

$15.25 - $19.50/hr

Front Desk Associate Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who ...

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Desk Associate information

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Massachusetts? The most popular types of Desk jobs in Massachusetts are:
What cities in Massachusetts are hiring for Desk Associate jobs? Cities in Massachusetts with the most Desk Associate job openings:
Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Associate

Planet Fitness

Salem, MA • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
You:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!
Daily responsibilities for the Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Compensation & Benefits:
  • The hourly pay range for this position is $15.00 to $16.00. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
  • Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.

Qualifications
About Your Qualifications:
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency

Physical Demands of the Front Desk Associate:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!
  • Medical, Dental, and Vision Insurance*
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Healthcare and Dependent Care Flexible Spending Accounts*
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Min
USD $15.00/Hr.
Max
USD $16.00/Hr.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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