ZipRecruiter

Log In

1

Desk Associate Jobs in Illinois (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$16 - $20.50/hr

Front Desk Associate Full-Time and Part-Time Opportunities Available Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our ...

Stratton Amenities

Front Desk Concierge

Chicago, IL

$17 - $18/hr

Front Desk Associate Full-Time and Part-Time Opportunities Available Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our ...

Blain's Farm & Fleet

Customer Care Desk Associate

Ottawa, IL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Duties The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned ...

Blain's Farm & Fleet

Customer Care Desk Associate

Ottawa, IL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Duties The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned ...

previous page

Showing results 41-60

All JobsDesk Associate JobsDesk Associate Jobs in Illinois

Desk Associate information

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are some basic desk associate jobs?

A desk associate typically performs tasks such as greeting visitors, answering phones, managing appointments, and handling administrative duties like data entry and filing. They often use office software and require good communication skills, working in environments like reception areas or customer service desks.

What are the most commonly searched types of Desk jobs in Illinois?

The most popular types of Desk jobs in Illinois are:

What cities in Illinois are hiring for Desk Associate jobs?

Cities in Illinois with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Front Desk Concierge

Stratton Amenities

Chicago, IL • On-site

$16 - $20.50/hr

Other

Posted 16 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Front Desk Associate
Full-Time and Part-Time Opportunities Available
Company Overview
Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.
Position Summary
The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.
Key Responsibilities
  • Greet residents and guests promptly with a professional and welcoming demeanor
  • Manage building access, visitor logs, and resident notifications
  • Answer and direct incoming calls in a clear and courteous manner
  • Accept and log packages, deliveries, and service requests accurately
  • Maintain a clean, organized, and controlled front desk area
  • Monitor lobby activity and report any concerns or incidents appropriately
  • Follow property-specific procedures and Stratton service standards at all times
  • Coordinate with property management and on-site staff as needed
Qualifications
  • Prior front desk, concierge, hospitality, or customer service experience preferred
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Reliable, punctual, and detail-oriented
  • Comfortable using computers, phones, and basic systems
  • Ability to remain composed and attentive throughout the shift
Schedule
  • Flexible scheduling based on property needs
  • Day, evening, and overnight shifts available
  • Full-time and part-time positions offered
Compensation
  • Competitive hourly pay based on experience and schedule
  • Opportunities for growth into lead or full-time site roles
Work Environment
  • Indoor, customer-facing role within a residential community
  • Requires standing, walking, and maintaining an active lobby presence

Equal Opportunity Employer
Stratton Amenities is an equal opportunity employer.

What Stratton Amenities employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply