Designation Jobs in Quebec (NOW HIRING)

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialiste, Conseiller(ere) Beaute Designe(e)

Le(la) specialiste, conseiller(ere) beaute designe(e) est responsable de developper des relations etroites et durables avec les clients afin d'accroitre les ventes, le niveau de service et la fidelisation. Le(la titulaire de ce poste doit egalement realiser les objectifs de vente de sa marque d'attache.

Les responsabilites specifiques comprennent ce qui suit, sans toutefois s'y limiter :

• Prodigue uniformement une experience de service et de vente extraordinaire a tous les clients.
• Depasse tous les objectifs personnels inherents aux ventes et au service.
• Depasse tous les objectifs de la marque inherents aux ventes et au service.
• Se compose une clientele de base personnelle loyale en acquerant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fideles.
• Partage ses connaissances approfondies des produits avec toute l'equipe de vente du magasin.
• Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente.
• Stimule les ventes de la marque en identifiant les occasions-cles de commercialisation, en mettant en uvre les evenements, en faisant des recommandations relatives a l'assortiment, etc.; communique regulierement ses suggestions a la direction du magasin.
• Assiste a toutes les seances educatives, y compris les seances d'info sur les produits, celles offertes par les fournisseurs et les seminaires Holt Renfrew.
• Effectue le reamenagement du rayon, le marchandisage, les changements de prix et toute tache connexe appuyant les ventes.
• Communique regulierement avec sa clientele personnelle par telephone, par courrier ou par voie electronique relativement aux evenements en magasin, aux demandes de produits, au suivi apres-vente, aux anniversaires, etc.
• Resout les problemes de service a la clientele et collabore avec la direction des ventes pour toute difficulte non couverte par des lignes directrices.
• Se conforme a toutes les politiques et exigences de sante-securite.
• Effectue les autres taches qui lui sont assignees.

Le(la) candidat(e) ideale) possede :

• Diplome d'etudes secondaires
• Capacite eprouvee a depasser les objectifs de vente
• Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axe sur le travail d'equipe
• Aptitude a travailler dans un environnement evoluant rapidement qui necessite une grande capacite a mener plusieurs taches de front sous supervision minimale
• Habilete a composer avec un horaire variable dependant des besoins de la clientele, incluant les soirees, les week-ends et les jours feries
• Au moins 2 annees d'experience prealable dans un environnement axe sur la vente a commission
• Experience prealable dans un environnement de detail de luxe a titre de specialiste de produits preferable
• Esprit entrepreneurial, concurrentiel, confiant et automotive
• Parfaitement bilingue en francais et en anglais

L'evaluation du succes :

• Contribution aux objectifs financiers
• Objectifs individuels lies a la realisation des objectifs du service
• Retroactions des clients internes et externes

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned

The ideal candidate:

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years' experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Echelle salariale a l'embauche :$16.60 - $29.25 / 16,60$ - 29,25$ (per hour / de l'heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est egalement admissible a une commission en plus du salaire de base. La remuneration finale pour ce poste sera determinee sur la base des competences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'evaluation de sa contribution au poste a l'issue de la procedure d'entrevue. La fourchette indiquee est la fourchette de depart pour ce poste. Les offres peuvent varier en fonction de l'experience, des qualifications, du rendement et des conditions du marche local. Nous nous efforcons d'offrir une remuneration competitive qui corresponde a la contribution du candidat a notre equipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre tres convoitee remise d'employe.