Position Objectives:ย (purpose and goals)ย ย
ย To accurately perform all the functions of an account services representative in a timely, accurate, and knowledgeable manner while maintaining high standards of service to internal and external customers.
Primary Duties and Responsibilities: (essential to the position)ย ย ย
- Perform Quality Control auditย functions-ย verifies customer andย account source documentsย by reviewing data to identify deficiencies; resolving discrepancies by usingย standard procedures or returning incomplete document to source for ย ย ย ย resolution.
- Performs daily operationalย functions for processing Wire Transfer transactions accurately and timely.ย ย ย
- Data entry functions - maintainsย associated database by entering new and updated information.
- Perform duties associated withย EFT Debit Card error resolution and fraud prevention requiring verbalย interaction and written communication with both customers and bank staff.
- Review of deposits made byย auxiliary methods including placing holds as required.
- Cross train on multiple jobย duties in order to back up daily work coverage as needed.
- Provide courteous and efficientย customer service and timely problem resolution to both internal andย external customers.
Requirements:ย The position requires an organized, detailed oriented individual possessing a high degree of analytical skills, effective verbal and written communication skills; data entry, and a good working knowledge of Microsoft Office/Excel.
Employment Type: FULL_TIME