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Deposit Operations Associate Jobs in Massachusetts

Eastern Bank

Operations Associate

Newburyport, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

Eastern Bank

Operations Associate

Newburyport, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

Eastern Bank

Operations Associate

North Andover, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Opening deposit accounts and taking loan applications for various lending units * Closing consumer ...

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All JobsDeposit Operations Associate JobsDeposit Operations Associate Jobs in Massachusetts

Deposit Operations Associate information

See Massachusetts salary details

$12

$28

$58

How much do deposit operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for deposit operations associate in Massachusetts is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $33.08 per hour, depending on experience, location, and employer.

What is a deposit operations associate?

A Deposit Operations Associate is a banking professional responsible for managing and processing various deposit-related transactions within a financial institution. Their duties typically include verifying and reconciling deposits, handling account maintenance, processing payments, and ensuring compliance with banking regulations. They play a crucial role in supporting daily banking operations and providing customer service related to deposit accounts. Attention to detail and knowledge of banking procedures are essential for this position.

What are the key skills and qualifications needed to thrive as a deposit operations associate?

To thrive as a Deposit Operations Associate, you need a solid understanding of banking procedures, attention to detail, and familiarity with deposit account regulations, typically supported by a high school diploma or equivalent. Proficiency with core banking systems, transaction processing software, and compliance tools like BSA/AML monitoring platforms is commonly required. Strong organizational skills, reliability, and effective communication help you excel in handling high-volume tasks and collaborating with internal teams. These skills are essential to ensure accurate transaction processing, regulatory compliance, and efficient support for both customers and bank operations.

What are some common challenges deposit operations associates face, and how can they effectively manage them?

Deposit Operations Associates often handle high volumes of transactions and must ensure accuracy while meeting tight deadlines. One common challenge is managing multiple priorities, such as processing deposits, reconciling accounts, and resolving discrepancies, all while maintaining compliance with banking regulations. Effective time management, strong attention to detail, and clear communication with team members are key to successfully navigating these demands. Many organizations provide ongoing training and use robust banking software to streamline processes and reduce errors.

What is the difference between Deposit Operations Associate vs Bank Teller?

AspectDeposit Operations AssociateBank Teller
Primary RoleProcessing deposits, verifying transactions, maintaining account accuracyHandling customer transactions, cash handling, account inquiries
Required SkillsAttention to detail, knowledge of banking systems, data entryCustomer service, cash handling, communication skills
Work EnvironmentBack-office, data processing, administrative tasksFront-line, customer-facing, branch environment
CertificationsTypically none required, but banking or financial certifications can helpNone required, but customer service experience preferred

While both roles are essential in banking, a Deposit Operations Associate focuses on processing and verifying transactions behind the scenes, ensuring data accuracy. A Bank Teller interacts directly with customers, handling cash and providing service. Both roles require attention to detail and knowledge of banking procedures, but they differ mainly in their daily tasks and work environment.

What does a deposit operations associate do?

A deposit operations associate is responsible for processing and reconciling customer deposits, ensuring accurate account updates, and maintaining compliance with banking regulations. They often use banking software and perform tasks such as verifying transactions, resolving discrepancies, and supporting daily deposit activities. Attention to detail and knowledge of financial procedures are essential for this role.

What are the most commonly searched types of Deposit Operations jobs in Massachusetts?

The most popular types of Deposit Operations jobs in Massachusetts are:

What are popular job titles related to Deposit Operations Associate jobs in Massachusetts?

For Deposit Operations Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Deposit Operations Associate jobs in Massachusetts look for?

The top searched job categories for Deposit Operations Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Deposit Operations Associate jobs?

Cities in Massachusetts with the most Deposit Operations Associate job openings:

Deposit Operations Associate jobs near you
Infographic showing various Deposit Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,617 per year, or $28.7 per hour.

Deposit Operations Payment Specialist (FT)

Westfield Bank

Westfield, MA

$22.79 - $34.18/hr

Full-time

Re-posted 24 days ago

Job description

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A


POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

  • Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
  • Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
  • Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
  • Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
  • Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
  • Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
  • Processes reclamations within the established timeframe.
  • Processes ACH Positive Pay Returns from the BGDS Department daily.
  • Downloads Fed ACH Returns report from FedLine Advantage weekly.
  • Downloads standard reports from FedLine Advantage monthly.
  • Researches and reconciles any outages on the ACH In Process General Ledger account.
  • Balances the ELAN account monthly.
  • Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
  • Provides support and backup on all tasks performed by the Deposit Operations Associates.
  • Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
  • Assists the Deposit Operations Manager, as needed.
  • Identify areas for improvement and work with management to implement recommended changes.
  • Monitors procedures for accuracy and update as needed.
  • Research problems of a more complex nature.
  • Process all adjustment requests.
  • Assists with gathering documentation for audit requests.
  • Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position.
  • Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

  • Communication
  • Job Knowledge
  • Productivity & Time Management
  • Quality
  • Teamwork & Cooperation

Education/Experience/Skills & Abilities

  • High School Diploma or GED required.
  • Minimum 1 year of bank deposit operations and ACH processing experience.
  • Accredited ACH Professional (AAP) certification after two years of ACH experience.
  • Strong attention to detail and accuracy.
  • Excellent customer service and problem-solving skills.
  • Working knowledge of Microsoft Office (Word and Excel).
  • Ability to multi-task with good organizational skills. Working knowledge of the bank’s deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 – 20 lbs Occasionally

Sit Constantly

21 – 50 lbs Not Applicable

Handling/Fingering Occasionally

51 – 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 – 25 lbs Occasionally

Squat or Kneel Not Applicable

26 – 40lbs Not Applicable

Bend Not Applicable

41 – 100 lbs Not Applicable


N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


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