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Delta Ticket Service Agent Jobs (NOW HIRING)

Delta Dental of Minnesota

Customer Service Agent

$20/hr

Customer Service Agent Applicants must be authorized to work for any employer in the U.S. We are ... This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended ...

Unifi

Ramp Agent (Delta) - FAI

Fairbanks, AK · On-site

$16 - $19.50/hr

General information Job Title Ramp Agent (Delta) - FAI Date Wednesday, July 1, 2026 Entity Unifi Aviation, LLC State Alaska City Fairbanks Base Pay Rate: $ 18.00 Full/Part Time Part Time Exempt or ...

Delta Dental of Minnesota

Customer Service Agent

$20/hr

Customer Service Agent Applicants must be authorized to work for any employer in the U.S. We are ... This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended ...

Unifi

Airport Ramp Agent (Delta) - RIC

Richmond, VA · On-site

$15.25 - $18.75/hr

General information Job Title Airport Ramp Agent (Delta) - RIC Date Thursday, September 3, 2026 Entity Unifi Aviation, LLC State Virginia City Richmond Base Pay Rate: $ 17.00 Full/Part Time Full Time ...

Unifi

Airport Ramp Agent (Delta) - PIT

Pittsburgh, PA · On-site

$15 - $18.50/hr

General information Job Title Airport Ramp Agent (Delta) - PIT Date Monday, August 17, 2026 Entity Unifi Aviation, LLC State Pennsylvania City Pittsburgh Base Pay Rate: $ 18.00 Full/Part Time ...

Unifi

Airport Customer Service Agent (Delta) - KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent (Delta) - KOA Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time ...

Unifi

$15 - $18.50/hr

General information Job Title Airport Ramp Agent (Delta) - BUF Date Thursday, September 3, 2026 Entity Unifi Aviation, LLC State New York City Buffalo Base Pay Rate: $ 16.00 Full/Part Time Part Time ...

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Delta Ticket Service Agent information

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How much do delta ticket service agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for delta ticket service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What are popular job titles related to Delta Ticket Service Agent jobs?

For Delta Ticket Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Delta Ticket Service Agent job openings in the United States as of June 2026, with employment types broken down into 13% Locum Tenens, 49% As Needed, 29% Full Time, 3% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Customer Service Agent Full Time

Charlotte, NC • On-site

American Airlines
Travel Arrangement Services • 10K+ employees
Learn more about American Airlinesexternal

$20.23/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 376 frontline employees who took The Breakroom Quiz

Job description

9/1/26
American Airlines is seeking Full Time Customer Service Agent at the Charlotte Douglas International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.
This job will continue to be posted until at least 09-08-26. If interested please apply to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.
What you'll do
  • These are the essential functions of the job
    This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  • Issue, reissue and refund passenger tickets
  • Book, ticket and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
  • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
  • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
  • Operate jetways/bridges for purposes of boarding and deplaning passengers
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
  • Maintain timeline of flight boarding process
  • Perform customer service on the job training
  • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
  • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
  • Queue lines at ticket counter kiosks and ticket counters
  • Clear/verify international documents at kiosk in the ticket counter area and activation stations
  • Accept and activate passengers' self-tagged bags at activation stations
  • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
  • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
  • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
  • Respond and assist during security and/or emergency situations
  • Provide connecting passengers with gate information
  • Provide quality customer service in a professional manner and in accordance with American's guidelines.
  • Adhere to company policies, procedures, and performance standards.
  • Complete job-relevant trainings
  • Adhere to government regulations (e.g. DOT, FAA, TSA)
  • Use multiple internal resources/systems including during customer interactions
  • Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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