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Dell Field Service Technician Jobs (NOW HIRING)

F2Onsite

Field Service Technician

Honolulu, HI · On-site

F2Onsite is seeking a reliable and skilled Field Service Technician to support a major OEM by ... Server hardware (Dell, Client, Lenovo, or similar OEMs preferred) • Ability to troubleshoot and ...

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Dell Field Service Technician information

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How much do dell field service technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for dell field service technician in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What does a Dell Field Service Technician do?

A Dell Field Service Technician is responsible for providing on-site technical support and maintenance for Dell products, including desktops, laptops, servers, and other hardware. Their duties include diagnosing issues, performing repairs or replacements, and ensuring that equipment is functioning properly for customers. They also interact with clients to resolve technical problems, document service activities, and may provide basic user training. This role requires strong technical skills, customer service abilities, and often involves traveling to different client locations.

What skills and qualifications are needed to be a Dell Field Service Technician?

To thrive as a Dell Field Service Technician, you need strong technical knowledge of computer hardware, troubleshooting skills, and typically a relevant certification such as CompTIA A+ or Dell-specific credentials. Familiarity with diagnostic tools, ticketing systems, and remote support platforms is also important. Excellent communication, customer service abilities, and time management skills help you stand out in the role. These competencies ensure efficient on-site repairs, high customer satisfaction, and effective problem resolution.

What technical challenges does a Dell Field Service Technician face and how are they supported?

Dell Field Service Technicians frequently face a variety of technical challenges, such as diagnosing hardware failures, performing on-site repairs, and troubleshooting complex system issues across laptops, desktops, and servers. While working independently at customer locations, technicians have access to Dell’s remote technical support teams, detailed service manuals, and diagnostic tools to assist in resolving difficult cases. Collaboration with colleagues and escalation to senior engineers are also common practices, ensuring technicians are well-supported and able to deliver prompt, high-quality service.

What is the difference between Dell Field Service Technician vs Dell Customer Support Technician?

AspectDell Field Service TechnicianDell Customer Support Technician
CertificationsTechnical certifications, such as CompTIA A+ or Dell-specific certificationsTechnical certifications, often similar to field tech roles
Work EnvironmentOn-site, in the field, visiting customer locations or data centersCall center or remote support environment, assisting customers via phone or remote tools
Employer & Industry UsageUsed by Dell for on-site hardware repairs and maintenanceUsed by Dell for remote troubleshooting and customer support

The main difference is that Dell Field Service Technicians perform on-site hardware repairs at customer locations, while Dell Customer Support Technicians provide remote assistance and troubleshooting. Both roles require technical skills and certifications, but their work environments and daily tasks differ significantly.

What states have the most Dell Field Service Technician jobs?

States with the most job openings for Dell Field Service Technician jobs include:

Dell Field Service Technician jobs near you
Infographic showing various Dell Field Service Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Field Service Technician

F2Onsite

Honolulu, HI • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary:
F2Onsite is seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories.
Responsibilities:
• Respond to and resolve break/fix service tickets within SLA requirements
• Perform diagnostics, troubleshooting, and hardware repairs on: + Servers (rack/standalone) + Laptops and desktops
• Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)
• Perform IMAC (Install, Move, Add, Change) services as needed
• Maintain accurate documentation of work performed, parts used, and time tracking
• Communicate effectively with dispatch, support teams, and customers
• Ensure compliance with OEM standards, processes, and quality requirements
• Manage parts inventory and return defective parts per OEM guidelines
• Travel to customer sites within assigned territory
Qualifications:
Required:
• 2+ years of experience in field service or hardware break/fix support
• Strong knowledge of: PC hardware (laptops/desktops)
• Strong knowledge of: Server hardware (Dell, Client, Lenovo, or similar OEMs preferred)
• Ability to troubleshoot and repair hardware issues independently
• Familiarity with ticketing systems and mobile dispatch tools
• Valid driver's license and reliable transportation
• Ability to lift up to 50 lbs and work in data center/office environments
Preferred:
• OEM certifications (Dell, Client, Lenovo, etc.)
• CompTIA A+, Server+, or equivalent certifications
• Experience working with SLAs and field service metrics
• Basic networking knowledge (IP configuration, connectivity troubleshooting)
Company:
F2OnSite specializes in providing cybersecurity, POS, data migration, computer installations, projects and delivery management services. Founded in 2007, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

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