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Default Resolution Specialist Jobs (NOW HIRING)

Northwest Bank

Resolution Specialist

Spencer, IA · On-site

Essential Functions & Responsibilities Include, but are not limited to: 1) Responsible for implementing collection policies and procedures on defaulted loans, follow up and resolution of payment ...

Adecco

Foreclosure Default Specialist

Irving, TX · On-site

$21.40/hr

... resolution, sale, reinstatement, or dismissal. * Monitor foreclosure timelines, bankruptcy holds ... Candidates for Foreclosure Default Specialist must meet the following requirements to be considered ...

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Default Resolution Specialist information

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$13

$28

$55

How much do default resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for default resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Default Resolution Specialist vs Claims Adjuster?

AspectDefault Resolution SpecialistClaims Adjuster
Required CredentialsTypically requires insurance or financial certifications, such as CPCU or ARMOften requires state licensing and insurance adjuster certifications
Work EnvironmentMostly office-based, handling financial disputes and resolution processesField or office-based, investigating claims and assessing damages
Employer & Industry UsageUsed mainly in banking, finance, and insurance sectors for resolving defaultsCommonly employed by insurance companies to evaluate claims

The Default Resolution Specialist focuses on resolving financial defaults, often within banking or finance sectors, requiring specific certifications. In contrast, Claims Adjusters primarily work in insurance, investigating claims and assessing damages. While both roles involve resolution and evaluation, their industry focus and certifications differ, making each role distinct in their responsibilities and work environments.

What is a Default Resolution Specialist?

A Default Resolution Specialist is a professional who helps individuals or organizations resolve defaulted debts, such as student loans, mortgages, or other financial obligations. They work with borrowers to create repayment plans, negotiate settlements, and ensure compliance with relevant laws and regulations. Their primary goal is to help clients regain good standing with creditors while minimizing financial hardship. These specialists may be employed by financial institutions, loan servicers, or third-party agencies.

What are the key skills and qualifications needed to thrive as a Default Resolution Specialist, and why are they important?

To thrive as a Default Resolution Specialist, you need a solid understanding of debt collection processes, financial regulations, and typically a background in finance or related fields. Familiarity with loan servicing software, collections databases, and compliance systems like FDCPA is essential. Strong negotiation, problem-solving, and communication skills help build rapport with borrowers and find effective solutions. These abilities ensure regulatory compliance, maximize recoveries, and maintain positive customer relationships in a challenging financial environment.

What are some common challenges faced by Default Resolution Specialists and how can they be managed?

Default Resolution Specialists often encounter challenges such as negotiating with borrowers who are experiencing financial hardship, managing high caseloads, and staying up-to-date with changing regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain empathetic yet firm during sensitive conversations. Staying organized and collaborating closely with other departments, such as collections and legal teams, can also help resolve cases efficiently and ensure compliance with industry guidelines.
More about Default Resolution Specialist jobs
What job categories do people searching Default Resolution Specialist jobs look for? The top searched job categories for Default Resolution Specialist jobs are:
Default Resolution Specialist jobs near you
Mortgage Default Servicing Manager

Mortgage Default Servicing Manager

A+ Federal Credit Union

Austin, TX • On-site

$26.16/hr

Full-time

Posted 9 days ago

Job description

Mortgage Default Servicing Manager
Job Type: Full-time
Exemption Type: Exempt
Wage Amount: $26.16 per hour minimum
Primary Functions
The Mortgage Default Servicing Manager oversees default risk management and loss mitigation functions within the mortgage servicing operation, ensuring alignment with the credit union's risk appetite, regulatory requirements, and member-focused resolution strategies. This role is responsible for the oversight of delinquency management, loss mitigation programs, foreclosure and bankruptcy processes, asset recovery activities, vendor performance, and continuous process improvement.
The position ensures adherence to internal policies and procedures, investor and secondary market guidelines, and all applicable Federal and State laws and regulations. The role maintains advanced knowledge of mortgage servicing operations and default resolution practices and provides leadership, training, and guidance to staff to achieve portfolio performance and loss reduction objectives.
Additionally, the Mortgage Default Servicing Manager will serve as a key point of contact for investor agencies, third-party vendors, and indirect mortgage partners.
Employee Management
  • Supervise the mortgage lending collections, loss mitigation, and default services team including hiring, training, coaching, and conducting evaluations and recommending terminations.
  • Promote a culture of teamwork, enthusiasm, success, and exceptional member service through positive interactions with all team members, leading by example with initiative, flexibility, dedication to the Credit Union mission and core values, and a passion for "people helping people."
  • Monitor and evaluate individual performance, providing monthly feedback and conducting annual performance appraisals.
  • Establish and review performance standards, complete evaluations on schedule, and administer disciplinary actions when necessary.
  • Conduct regular team meetings to communicate updates, align priorities, and reinforce service standards.
  • Establish and maintain a career development plan for each employee by identifying personal career goals, individual strengths, and areas for improvements, supplying training and cross-training, and coordinating opportunities for learning and participation.
  • Create and maintain staff schedules to ensure efficient coverage and high-quality member service.
Departmental Support
  • Direct and manage all collections, loss mitigation, and default servicing functions for mortgage, home equity, and mobile home chattel loans, including accounts in delinquency, default, bankruptcy, foreclosure, and post repossession status.
  • Monitor delinquency, default, cure rates, recovery rates, and loss severity, and implement strategies to reduce credit losses and improve portfolio performance.
  • Serve as the primary escalation point for complex default scenarios, legal matters, member complaints, and regulatory or investor inquiries related to loss mitigation and default servicing.
  • Ensure timely and compliant evaluation and execution of loss mitigation solutions, including loan modifications, repayment plans, forbearance, short sales, deeds in lieu of foreclosure, and other default resolution options.
  • Oversee all default activities in compliance with Fannie Mae, Freddie Mac, Federal Home Loan Bank (FHLB), investor, insurer, and applicable regulatory requirements.
  • Manage the bankruptcy servicing lifecycle, including coordination with legal counsel, filing and monitoring proofs of claim, payment application, plan compliance, and adherence to court orders and investor guidelines.
  • Oversee the foreclosure process from onset through resolution, ensuring proper escalation, timeline management, vendor oversight, and compliance with federal, state, investor, and secondary market requirements.
  • Lead the recovery, repossession, and liquidation of mobile home chattel loans, including repossession strategy, title resolution, collateral condition assessment, and compliance with applicable repossession and consumer protection laws.
  • Manage the resale and disposition of repossessed mobile homes, including pricing strategy, coordination with dealers, auctions, and resale partners, with a focus on maximizing recovery and minimizing losses.
  • Direct asset resolution and disposition activities across all real estate collateral types, including short sales, REO transitions, chattel asset liquidation, and third-party asset sales.
  • Collaborate with mortgage quality control to identify issues, determine root causes, and implement solutions that strengthen risk management and regulatory compliance across default servicing functions.
  • Collaborate with collections leadership regarding cross-over member circumstances that involve consumer and mortgage collections, loss mitigation, or default efforts.
Miscellaneous Duties
  • Participate in departmental planning and budgeting for staffing and future initiatives.
  • Maintain advanced knowledge of mortgage and home equity loan products, programs, policies/procedures, and guidelines.
  • Ensure compliance with federal, state, and investor regulations governing mortgage servicing operations.
  • Participate in organizational and departmental projects with a focus on enhancing member experience, team member experience, and overall efficiency.
  • Conduct individual dialogs with direct manager at least monthly.
  • Participate in outside credit union sponsored activities and community/education events to increase credit union awareness.
  • Perform other duties as required or assigned.
Education and Experience
  • High school diploma or GED equivalent required.
  • Bachelor's degree preferred.
  • Five years of mortgage loss mitigation and default servicing experience required.
  • Five years of late-stage delinquency, foreclosure, and bankruptcy administration experience required.
  • Five years of Fannie Mae and Freddie Mac default servicing experience required.
  • Three years of management or leadership experience required.
Knowledge, Skills & Abilities
  • Demonstrated team leadership abilities.
  • Advanced working knowledge of the full default servicing lifecycle, including:
    • Delinquency stages (early, mid, late)
    • Loss mitigation evaluation and decisioning
    • Foreclosure initiation, progression, and resolution
    • Post-foreclosure and post-repossession asset handling
  • Advanced working knowledge of mortgage and home equity lending products, processes, guidelines, Federal and State laws and regulatory compliance.
  • Knowledge of Credit Union lending/core systems.
  • Advanced knowledge of operational, internal, and security controls applicable to a mortgage lending environment.
  • Excellent ability to communicate in a professional manner to internal and external partners (e.g., outside clients, partners, and vendors), including presentation skills.
  • Strong logic, analytical, research, and critical thinking skills.
  • Ability to articulate complex concepts and ideas to technical and non-technical audiences.
  • Ability to handle multiple priorities and confidential information.
  • Attention to detail to provide accurate, relevant, and timely information to internal and external members.
  • Advanced MS Office experience.
  • Ability to work independently and as part of a team, with flexibility to adapt to change.
  • Critical thinking skills, including dealing with potential conflict.
  • Analytical and organizational skills.
Additional Compliance Requirements
All mortgage-related positions are subject to an additional background check at the time of hire and annually thereafter to ensure compliance with Federal National Mortgage Association (FNMA) requirements.
This background check includes verification against the following:
  • GSA: General Services Administration
  • EPLS: Excluded Parties List System
  • HUD: U.S. Department of Housing and Urban Development
  • LDP: List of Parties Excluded or Disqualified from Federal Procurement and Non-Procurement Programs
  • FHFA: Federal Housing Finance Agency
  • SCP: Suspended Counterparty Program

Failure to authorize the annual background check, or the employee being listed on one of the prohibition lists above, may lead to loss of the ability to participate in the mortgage origination or servicing process and disciplinary action, up to and including termination of employment.
Desirable Traits
  • Professional appearance
  • Positive outlook
  • Enjoy working with public using courteous professional approach
  • Able to work flexible hours
  • Dependable
  • Versatile in all aspects of the Credit Union
Physical Functions
  • Must have the ability/stamina to work at least 40 hours a week.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
  • Must be able to communicate continuously through telephone, e-mail, and in-person communications.
  • Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
Decision Authority
  • Decisions made independently: Evaluating and recommending loss mitigation solutions.
  • Decisions requiring supervisory approval: Situations outside A+FCU policies and procedures.

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