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Default Resolution Specialist Jobs (NOW HIRING)

Aplusfcu

Mortgage Default Servicing Manager

Austin, TX · On-site

$125 - $150/hr

The role maintains advanced knowledge of mortgage servicing operations and default resolution practices and provides leadership, training, and guidance to staff to achieve portfolio performance and ...

Mountain West Financial, LLC

Default Supervisor

Sandy, UT · On-site

$28.25 - $36/hr

This role leads a team of default servicing specialists to ensure timely resolution of delinquent accounts while maintaining compliance with federal, state, investor, and company guidelines. The ...

Newrez

Default Title Curative Specialist

Coppell, TX · On-site

POSITION SUMMARY The Default Title Curative Specialist is responsible for facilitating the ... Curative Resolution & Case Management * Manage a variety of curative matters including, but not ...

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Default Resolution Specialist information

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$13

$28

$55

How much do default resolution specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for default resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a default resolution specialist?

A Default Resolution Specialist is a professional who helps individuals or organizations resolve defaulted debts, such as student loans, mortgages, or other financial obligations. They work with borrowers to create repayment plans, negotiate settlements, and ensure compliance with relevant laws and regulations. Their primary goal is to help clients regain good standing with creditors while minimizing financial hardship. These specialists may be employed by financial institutions, loan servicers, or third-party agencies.

What are the key skills and qualifications needed to thrive as a default resolution specialist?

To thrive as a Default Resolution Specialist, you need a solid understanding of debt collection processes, financial regulations, and typically a background in finance or related fields. Familiarity with loan servicing software, collections databases, and compliance systems like FDCPA is essential. Strong negotiation, problem-solving, and communication skills help build rapport with borrowers and find effective solutions. These abilities ensure regulatory compliance, maximize recoveries, and maintain positive customer relationships in a challenging financial environment.

What are some common challenges faced by default resolution specialists and how can they be managed?

Default Resolution Specialists often encounter challenges such as negotiating with borrowers who are experiencing financial hardship, managing high caseloads, and staying up-to-date with changing regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain empathetic yet firm during sensitive conversations. Staying organized and collaborating closely with other departments, such as collections and legal teams, can also help resolve cases efficiently and ensure compliance with industry guidelines.

What is the difference between Default Resolution Specialist vs Claims Adjuster?

AspectDefault Resolution SpecialistClaims Adjuster
Required CredentialsTypically requires insurance or financial certifications, such as CPCU or ARMOften requires state licensing and insurance adjuster certifications
Work EnvironmentMostly office-based, handling financial disputes and resolution processesField or office-based, investigating claims and assessing damages
Employer & Industry UsageUsed mainly in banking, finance, and insurance sectors for resolving defaultsCommonly employed by insurance companies to evaluate claims

The Default Resolution Specialist focuses on resolving financial defaults, often within banking or finance sectors, requiring specific certifications. In contrast, Claims Adjusters primarily work in insurance, investigating claims and assessing damages. While both roles involve resolution and evaluation, their industry focus and certifications differ, making each role distinct in their responsibilities and work environments.

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What job categories do people searching Default Resolution Specialist jobs look for?

The top searched job categories for Default Resolution Specialist jobs are:

Default Resolution Specialist jobs near you
Infographic showing various Default Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist

Ecmc Group, Inc.

Minneapolis, MN

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    The Account Resolution Specialist is responsible for assisting defaulted student loan borrowers by providing guidance, support, and customized repayment solutions. This role focuses on helping borrowers understand their options, resolve delinquent loan obligations, and successfully return to good standing through sustainable and affordable payment arrangements by providing exceptional customer service. The Account Resolution Specialist builds positive borrower relationships by combining empathy, professionalism, problem-solving, and a results-driven approach while adhering to regulatory requirements and company standards.

    Essential Duties and Responsibilities

    • Connects with borrowers through inbound and outbound calls, providing respectful, solution focused support
    • Educates borrowers on the consequences of their loan(s) being in default and the options they have available to resolve their default status
    • Assists borrowers in successfully maintaining and completing their chosen repayment solution by communicating expectations and responsibilities throughout the resolution process
    • Provides exceptional customer service to assist borrowers in resolving student loan repayment challenges and achieving successful account outcomes.
    • Meets departmental and company goals related to productivity, call quality, and procedures
    • Accurately documents and updates account for compliance and regulatory compliance
    • Conducts skip tracing processes to help locate borrowers
    • Complies with FFEL student loan regulations and maintains an updated knowledge of federal student loan program changes
    • Escalates complex situations as needed to ensure the best borrower experience
    • Performs other duties as assigned

    Required Qualifications

    • High School degree or GED
    • 1+ year of collections, call center, or customer service experience
    • Ability to use basic math skills while completing daily work responsibilities
    • Basic proficiency in Microsoft Office suite or Mac Office

    The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

    Apply