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Debt Settlement Agent Jobs (NOW HIRING)

National Debt Relief, LLC.

Client Success Agent II

$21/hr

The Client Success Agent II provides exceptional voice support in an unscripted environment for clients enrolled in our debt settlement program. A typical day consists of making and answering inbound ...

DebtBlue

Payment Processor (QC Team)

Richardson, TX

... debt settlement organization committed to helping individuals and families regain financial ... This agent may also assist in account underwriting, verification, and approvals when needed. This ...

DebtBlue

Payment Processor (QC Team)

Richardson, TX · On-site

$18/hr

... debt settlement organization committed to helping individuals and families regain financial ... This agent may also assist in account underwriting, verification, and approvals when needed. This ...

DebtBlue

Payment Processor (QC Team)

Richardson, TX · On-site

$18/hr

... debt settlement organization committed to helping individuals and families regain financial ... This agent may also assist in account underwriting, verification, and approvals when needed. This ...

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Debt Settlement Agent information

See salary details

$11K

$66.9K

$101K

How much do debt settlement agent jobs pay per year?

As of Jul 29, 2026, the average yearly pay for debt settlement agent in the United States is $66,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are some of the main challenges Debt Settlement Agents face when negotiating with creditors, and how can they overcome them?

Debt Settlement Agents often encounter challenges such as uncooperative creditors, strict settlement guidelines, and clients' financial limitations. Successfully navigating these obstacles requires strong negotiation skills, persistence, and a deep understanding of both creditor policies and client situations. Agents can overcome these challenges by building rapport with creditors, staying informed about industry trends, and maintaining clear, honest communication with clients to set realistic expectations throughout the settlement process.

What are the key skills and qualifications needed to thrive as a Debt Settlement Agent, and why are they important?

To thrive as a Debt Settlement Agent, you need a solid understanding of financial products, debt management strategies, and relevant regulations, often supported by experience in finance or collections. Familiarity with CRM software, negotiation tools, and telecommunication systems is typically required. Exceptional communication, empathy, and problem-solving skills help build trust and effectively negotiate with creditors and clients. These abilities are crucial for achieving successful settlements, maintaining compliance, and delivering positive outcomes for clients facing financial hardship.

What is the difference between Debt Settlement Agent vs Debt Collector?

AspectDebt Settlement AgentDebt Collector
CredentialsMay require licensing or certification depending on stateTypically no formal certification required
Work EnvironmentWorks with clients to negotiate debt reductionsContacts debtors to recover owed funds
Industry UsageUsed in debt relief and settlement servicesUsed in debt recovery and collections
Primary FocusNegotiating debt reductions for clientsRecovering owed money on behalf of creditors

While both roles involve dealing with debts, a Debt Settlement Agent focuses on negotiating reductions for clients, whereas a Debt Collector aims to recover owed funds for creditors. Their work environments, credentials, and industry usage differ, making each role distinct in the debt management industry.

How much do debt settlement companies make?

Debt settlement agents typically earn an hourly wage or a commission-based fee, with salaries ranging from $30,000 to $60,000 annually depending on experience and location. Some agents also receive bonuses or incentives based on performance, and the role often requires strong negotiation skills and knowledge of debt relief processes.

How to pay off $30,000 in debt in 2 years?

A debt settlement agent can help develop a plan to pay off $30,000 in two years by negotiating with creditors, creating a structured repayment schedule, and possibly consolidating debts. Success depends on consistent payments, budgeting, and potentially increasing income or reducing expenses to meet the aggressive timeline.

Is working with a debt settlement company worth it?

A debt settlement agent helps clients negotiate to reduce their debt balances, often working in a call center environment and requiring strong communication skills. While the role can offer steady employment and commission-based pay, it may involve handling distressed clients and requires knowledge of debt relief processes and compliance standards.

What is a debt settlement agent?

A debt settlement agent is a professional who negotiates with creditors to reduce the amount owed by individuals or businesses. They often work for debt settlement companies and require knowledge of debt laws, negotiation skills, and sometimes certification to perform their duties effectively.

What are Debt Settlement Agents?

Debt Settlement Agents are professionals who negotiate with creditors on behalf of individuals or businesses to reduce the total amount of outstanding unsecured debt. They work with clients who are struggling to pay off debts such as credit card balances, medical bills, or personal loans. The agent seeks to reach an agreement where the creditor accepts a lump-sum payment that is less than the full amount owed, helping clients avoid bankruptcy and get out of debt more quickly. Debt Settlement Agents usually charge fees for their services, which are often based on the amount of debt settled or the savings achieved. It's important to research and choose a reputable agency, as not all creditors are willing to negotiate and there may be risks involved.
More about Debt Settlement Agent jobs
What cities are hiring for Debt Settlement Agent jobs? Cities with the most Debt Settlement Agent job openings:
What states have the most Debt Settlement Agent jobs? States with the most job openings for Debt Settlement Agent jobs include:
What job categories do people searching Debt Settlement Agent jobs look for? The top searched job categories for Debt Settlement Agent jobs are:
Debt Settlement Agent jobs near you
Infographic showing various Debt Settlement Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $66,913 per year, or $32.2 per hour.

Client Success Agent II

National Debt Relief, LLC.

Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

National Debt Relief rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
In the Client Success Agent II role, you'll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent II provides exceptional voice support in an unscripted environment for clients enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls discussing complex financial situations while maintaining accurate account documentation and building positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief.
This position has an expected start date of 9/8/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring.
  • Monday - Friday from 9am - 6pm, 11am - 8pm, or 12pm - 9pm Eastern Time

Responsibilities
  • Utilize CRM software (Salesforce) to respond to facilitate the process of responding to customer calls and addressing customer concerns.
  • Resolve client inquiries, complex scenarios, and program concerns in high stress environments with empathy, confidence, subject matter knowledge, and relationship building skills to deliver a positive, solution-focused experience.
  • Primarily handle legal, pre legal, lawsuit, summons, and creditor escalation calls.
  • Conduct complex de escalations with distressed or high stakes client situations.
  • Interpret legal documents and provide accurate next step guidance.
  • Maintain elevated compliance standards and documentation accuracy.
  • Serve as a subject matter resource on legal workflows and risk trends.
  • Document client discussions clearly and concisely.
  • Present settlement proposals to clients for approval.
  • Responsible for guiding the client's discussions with next steps to progress towards their financial goals.
  • Escalate and direct clients to leadership and other departments as needed.

Qualifications
Education/Experience Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum of 2 years in a customer service or relationship-based support role required.
  • Financial services or banking organization experience preferred.

Required Skills/Abilities
  • Support and de-escalate vulnerable clients under stress using empathy and active listening skills.
  • Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience.
  • Exceptional attention to detail and strong organizational skills, with the ability to navigate multiple systems simultaneously while maintaining accurate, transparent, and solution-focused communication with clients.
  • Strong critical thinking and problem-solving abilities.
  • Ability to remain professional, confident, and patient when faced with complex problems.
  • Proficient in Microsoft Excel and Office.
  • Clearly explain details about the company's debt settlement program to current clients.
  • Recall details of calls with clients and to record those details accurately in Salesforce.

National Debt Relief Role Qualifications:
  • Computer competency and ability to work with a computer
  • Prioritize multiple tasks and projects simultaneously
  • Exceptional written and verbal communication skills
  • Punctuality expected, ready to report to work on a consistent basis
  • Attain and maintain high performance expectations on a monthly basis
  • Work in a fast-paced, high-volume setting
  • Use and navigate multiple computer systems with exceptional multi-tasking skills
  • Remain calm and professional during difficult discussions
  • Take constructive feedback
  • Available for full-time position, overtime eligible if classified non-exempt

Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $21/hr and is eligible for performance based bonuses.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
  • Generous Medical, Dental, and Vision Benefits
  • 401(k) with Company Match
  • Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
  • 12 weeks Paid Parental Leave
  • Pre-tax Transit Benefits
  • No-Cost Life Insurance Benefits
  • Voluntary Benefits Options
  • ASPCA Pet Health Insurance Discount
  • Wellness Incentive Program

National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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