AVP, Consumer Collections Team Lead
$63K - $78K/yr
Lead and support the Consumer Accounts Resolution team * Work directly with customers to collect ... Use skip-tracing tools to locate debtors and collateral * Maintain accurate and detailed ...
$63K - $78K/yr
Lead and support the Consumer Accounts Resolution team * Work directly with customers to collect ... Use skip-tracing tools to locate debtors and collateral * Maintain accurate and detailed ...
$63K - $78K/yr
Lead and support the Consumer Accounts Resolution team * Work directly with customers to collect ... Use skip-tracing tools to locate debtors and collateral * Maintain accurate and detailed ...
Dallas, TX · Remote
$16.75 - $21.75/hr
We're the first fully licensed AI-first debt collection agency --and we're already outperforming ... Complex payment arrangements and dispute resolution * Sensitive negotiations requiring cultural ...
Dallas, TX · Remote
$16.75 - $21.75/hr
We're the first fully licensed AI-first debt collection agency --and we're already outperforming ... Complex payment arrangements and dispute resolution * Sensitive negotiations requiring cultural ...
Dallas, TX · On-site +1
$16.75 - $21.75/hr
We're the first fully licensed AI-first debt collection agency -and we're already outperforming ... Complex payment arrangements and dispute resolution * Sensitive negotiations requiring cultural ...
Dallas, TX · On-site +1
$16.75 - $21.75/hr
We're the first fully licensed AI-first debt collection agency -and we're already outperforming ... Complex payment arrangements and dispute resolution * Sensitive negotiations requiring cultural ...
Carrollton, TX · On-site
$2.0K/mo
... debt recovery. This role is centered on signing, discovery, settlements, and document review ... resolution strategies. This position may also take on adverse claims handling and process ...
Carrollton, TX · On-site
$2.0K/mo
... debt recovery. This role is centered on signing, discovery, settlements, and document review ... resolution strategies. This position may also take on adverse claims handling and process ...
Houston, TX · On-site
$20/hr
... on account resolution for accounts placed with TLRA for collection. - Performs collection ... Debt (BD) inventory. - Collects balances due from commercial and/or governmental insurance and ...
Quick apply
Houston, TX · On-site
$20/hr
... on account resolution for accounts placed with TLRA for collection. - Performs collection ... Debt (BD) inventory. - Collects balances due from commercial and/or governmental insurance and ...
Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in ... resolution * Intermediate Computer skills to document calls and navigate software packages ...
Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in ... resolution * Intermediate Computer skills to document calls and navigate software packages ...
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Keller, TX · On-site
$55K - $60K/yr
Handle debtor complaints from start to resolution, including CFPB and BBB submissions. * Support licensing functions (quarterly/annual reporting, state exams). * Assist with service of process ...
Quick apply
Keller, TX · On-site
$55K - $60K/yr
Handle debtor complaints from start to resolution, including CFPB and BBB submissions. * Support licensing functions (quarterly/annual reporting, state exams). * Assist with service of process ...
Keller, TX · On-site
$55K - $60K/yr
Handle debtor complaints from start to resolution, including CFPB and BBB submissions. * Support licensing functions (quarterly/annual reporting, state exams). * Assist with service of process ...
Quick apply
Keller, TX · On-site
$55K - $60K/yr
Handle debtor complaints from start to resolution, including CFPB and BBB submissions. * Support licensing functions (quarterly/annual reporting, state exams). * Assist with service of process ...
$14.75 - $19/hr
... resolution 6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment 7. All other duties as assigned Describe the Physical Demands & Work Environment 1. ...
$14.75 - $19/hr
... resolution 6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment 7. All other duties as assigned Describe the Physical Demands & Work Environment 1. ...
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Quick apply
Austin, TX · On-site
$84K - $105K/yr
... resolution, account reviews, reserve considerations, and operational decision-making. * Own month-end and quarter-end close requirements for the credit function, including bad debt reserve analysis ...
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Quick apply
Haltom City, TX · On-site
$65K - $82K/yr
This role will play a key part in month-end closing, debt and interest accounting, cash ... Ensure timely resolution of reconciling items. * Systems, Processes & Collaboration * Utilize ...
Plano, TX · On-site
$120K - $158K/yr
... debt, or resistance to change. * Leads, collaborates, and coordinates with others to ensure ... Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and ...
Plano, TX · On-site
$120K - $158K/yr
... debt, or resistance to change. * Leads, collaborates, and coordinates with others to ensure ... Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and ...
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
Quick apply
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
Dallas, TX · On-site
... debt, lien strips, final cures, and Chapter 13 discharge audits, and may involve increasing ownership and independent resolution of complex case scenarios based on experience and performance.
Dallas, TX · On-site
... debt, lien strips, final cures, and Chapter 13 discharge audits, and may involve increasing ownership and independent resolution of complex case scenarios based on experience and performance.
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
Primarily handle creditor-side litigation, with occasional representation of debtors in Chapter 11 proceedings. * Manage cases from intake through resolution. * Draft motions, pleadings, and legal ...
$12.54 - $16.12
20% of jobs
$16.97 is the 25th percentile. Wages below this are outliers.
$16.12 - $19.71
20% of jobs
The median wage is $21.24 / hr.
$19.71 - $23.29
22% of jobs
$23.29 - $26.87
10% of jobs
$28.67 is the 75th percentile. Wages above this are outliers.
$26.87 - $30.46
5% of jobs
$30.46 - $34.04
5% of jobs
$34.04 - $37.62
4% of jobs
$37.62 - $41.21
2% of jobs
$41.21 - $44.79
0% of jobs
$44.79 - $48.37
5% of jobs
$48.37 - $51.96
5% of jobs
$12
$26
$51
| Aspect | Debt Resolution | Debt Settlement Specialist |
|---|---|---|
| Credentials | Often requires financial certifications or licenses | Typically requires similar financial licenses or certifications |
| Work Environment | Works with clients to develop repayment plans, often in call centers or offices | Negotiates with creditors to reduce debt amounts, usually in office settings |
| Industry Usage | Used broadly in debt relief and financial services | Commonly used in debt relief companies and credit counseling |
Debt Resolution and Debt Settlement Specialist roles both involve helping clients manage debt, often requiring similar credentials and working in comparable environments. While Debt Resolution focuses on creating repayment plans, Debt Settlement Specialists negotiate to reduce debt amounts. Both roles are integral to debt relief services and often overlap in industry usage.

$63K - $78K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 18 days ago
Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Role Summary
Are you a natural problem-solver who thrives in challenging situations? TBK Bank is looking for a AVP, Consumer Collections Team Lead to guide our team in managing delinquent consumer loan accounts. This role is perfect for someone who can balance empathy with results, build strong relationships, and keep a cool head under pressure while ensuring compliance with all regulations.
Day in the Life
As the Team Lead, you'll spend your days guiding a team of skilled professionals, working directly with customers to resolve past-due balances, and helping recover loan assets. You'll play a key role in shaping strategies, mentoring team members, and ensuring our collections process runs smoothly and effectively.
What You'll Be Doing
Lead and support the Consumer Accounts Resolution team
Work directly with customers to collect payments and resolve delinquencies
Review collateral and recovery options to determine next steps
Recommend accounts for collection services or charge-off
Use skip-tracing tools to locate debtors and collateral
Maintain accurate and detailed communication logs
Prepare and review delinquency letters and notices
Ensure compliance with bank policies, laws, and regulations
Partner with the Special Assets Group on complex cases when needed
Provide coaching, training, and process improvement recommendations to your team
What Makes You a Great Fit
5+ years of consumer collections experience (required)
Bachelor's degree preferred
Excellent communication and negotiation skills
Strong organizational and time management abilities
Ability to work independently and make sound decisions
Comfortable navigating difficult conversations with professionalism and empathy
Proficiency in Outlook, Excel, Word, and PowerPoint
A collaborative, solutions-focused mindset with great attention to detail
Call to Action
Apply now and take the next step in your career. We're excited to meet you!
This position can be located in one of the follow of markets in order of preference: Bettendorf, IA, Brighton, CO, and Dallas, TX.
Salary Range: $63,935.00 - 78,959.00 - 93,983.00 USD Annual
#LI-MF
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Sourced by ZipRecruiter
Finance and insurance
1,001 - 5,000 Employees
Dallas, TX, US
2010