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Debt Recovery Team Leader Jobs (NOW HIRING)

MCI Careers

Debt Recovery Agent

Hinesville, GA

$7.25/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Pembroke, GA · On-site

$7.25/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Midway, GA · On-site

$7.25/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Pembroke, GA · On-site

$13.75 - $18/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Midway, GA · On-site

$13.75 - $18/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Hinesville, GA

$13.75 - $18.25/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Midway, GA · On-site

$13.75 - $18/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

MCI Careers

Debt Recovery Agent

Pembroke, GA

$13.75 - $18/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

Recovery Solutions Group LLC

Debt Collections

Milford, DE · On-site

$42K/yr

Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial ...

MCI Careers

Debt Recovery Agent

Midway, GA · On-site

$13.75 - $18/hr

... leading organization. We're seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating ...

Bridgeline Solutions

Be Seen First

Litigation Paralegal - Collections & Debt Recovery

Denver, CO · On-site

$55K - $65K/yr

The team is actively interviewing and moving fast. This isn't a back-office collections seat. You ... Manage a caseload of debt recovery and receivables matters from intake through resolution. * Draft ...

Liberis

Collections Team Leader

Atlanta, GA · On-site

Debt Recovery & Agency Management * Manage relationships with Debt Collection Agencies (DCAs ... Team leadership experience of managing, coaching, and developing small teams. * Strong ...

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Debt Recovery Team Leader information

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How much do debt recovery team leader jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for debt recovery team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Debt Recovery Agent

Hinesville, GA

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$7.25/hr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Make outbound calls to customers with past-due accounts to discuss payment options.

  • Negotiate repayment plans and settlements to bring accounts current.

  • Accurately document all customer interactions and update account information in the system.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service and adhering to regulatory standards.

If you’re a confident communicator with a passion for helping people resolve financial challenges, this is your opportunity to make a meaningful impact.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Make outbound calls to customers with past-due accounts to discuss payment options.
  • Negotiate repayment plans and settlements to bring accounts current.
  • Offer empathetic solutions to customers experiencing financial hardship.
  • Review and analyze account histories to identify overdue payments and determine recovery strategies.
  • Accurately document all customer interactions and update account information in the system.
  • Provide exceptional customer service by addressing concerns and questions professionally and promptly.
  • Educate customers on payment options, account status, and consequences of non-payment.
  • Ensure full compliance with company policies, procedures, and regulatory requirements.
  • Communicate effectively with customers, team members, and management.
  • Escalate unresolved or complex issues to the appropriate department.
  • Meet or exceed individual and team performance goals.
  • Maintain a high level of accuracy and efficiency in account handling.
  • Participate in ongoing training and development to enhance recovery techniques and stay current with industry regulations.
  • Stay informed about updates to company policies and procedures.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent required
  • Excellent organizational, written, and verbal communication skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Familiarity with Windows OS
  • Highly reliable with strong attendance and punctuality
  • Strong problem-solving, conflict resolution, and negotiation skills
  • Customer service-oriented: empathetic, responsive, patient, and conscientious
  • Ability to multi-task, self-manage, and stay focused in a fast-paced environment
  • Team-oriented with excellent interpersonal skills
  • Comfortable working in an environment where change and ambiguity are common
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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