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Debt Collections Jobs in Connecticut (NOW HIRING)

Maplewood Senior Living

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as ...

Maplewood Senior Living

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as ...

Webster Bank

Associate, Collections

Southington, CT

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Experience in direct collection of residential, consumer and business loan debt in a banking ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Experience in direct collection of residential, consumer and business loan debt in a banking ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Experience in direct collection of residential, consumer and business loan debt in a banking ...

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Debt Collections information

What is the difference between Debt Collections vs Credit Analyst?

AspectDebt CollectionsCredit Analyst
Required CredentialsHigh school diploma; some roles may require collections or finance certificationsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or financial institutions; often fast-paced and target-drivenBanking, finance firms, or corporate finance departments; analytical and office-based
Employer & Industry UsageUsed across banking, lending, and debt recovery industriesCommon in banking, credit, and investment sectors
Common Search & Comparison IntentYesYes

Debt Collections and Credit Analysts both work within the financial industry but serve different roles. Debt collectors focus on recovering overdue payments, often working in fast-paced environments, while credit analysts evaluate creditworthiness to inform lending decisions. Understanding these differences helps job seekers find the right career path in finance.

Do debt collectors make money?

Debt collectors earn income primarily through commissions or fees based on the amount of debt they recover. Their compensation can vary depending on the employer, the type of debt, and the collection agency's policies, often involving performance-based incentives. Successful debt collectors typically need strong negotiation skills and knowledge of collection laws.

Is working in debt collections a good job?

Debt collections is a job that involves contacting individuals to recover unpaid debts, often requiring strong communication and negotiation skills. It typically involves working in an office environment with standard business hours and may require knowledge of relevant laws and regulations. The job can be stressful due to the nature of debt recovery but offers opportunities for commission-based pay and skill development.

What qualifications do I need to be a debt collections?

To work as a debt collector, you typically need a high school diploma or equivalent. Strong communication, negotiation skills, and knowledge of relevant laws and regulations are important; some employers may prefer prior experience in collections or customer service. Certification is not usually required but can enhance job prospects.

What are the most commonly searched types of Debt Collections jobs in Connecticut?

The most popular types of Debt Collections jobs in Connecticut are:

Infographic showing various Debt Collections job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, 11% Hybrid, and 6% Remote job distribution.

Collection Specialist

Maplewood Senior Living

Westport, CT • On-site

$19.25 - $26.25/hr

Full-time

Re-posted 5 days ago

Maplewood Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Reports To: Revenue Accounting Manager

Summary: We are seeking an experienced Collections Specialist to manage the full accounts receivable and collections lifecycle for our resident accounts at our 18 locations. This role combines strong customer service skills with disciplined follow-through: you'll be the friendly first point of contact for billing questions, outreach on past-due balances, and long-term care insurance documentation. Experience in senior living, assisted living, or residential housing is a strong plus, as familiarity with resident billing cycles and payer sources helps this role succeed from day one.

Essential Functions

  • Billing support: Serve as a knowledgeable, patient resource for general billing questions from residents, families, responsible parties, and internal staff—explaining charges, statements, and payment options clearly and compassionately.
  • Courtesy outreach: Conduct proactive, professional outreach on late and past-due payments, working with account holders to resolve balances while preserving positive relationships.
  • Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as needed.
  • Long-term care insurance documentation: Prepare, submit, and track long-term care (LTC) insurance claims and supporting documentation, following up with carriers to ensure timely reimbursement and accurate account posting.
  • Account maintenance: Reconcile accounts, apply payments and adjustments accurately, and maintain thorough, up-to-date records of all collection activity and communications.
  • Reporting: Monitor AR aging, flag at-risk accounts, and provide regular status updates to management on collections performance and outstanding balances.
  • Cross-functional coordination: Partner with billing, executive directors at each building, and finance teams to resolve discrepancies and ensure billing accuracy.

Qualifications

Required

  • 3+ years of relevant experience in collections and billing.
  • Demonstrated ability to handle sensitive financial conversations with professionalism, empathy, and tact.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
  • Proficiency with billing/AR software and standard office applications (e.g., Excel).
  • Clear written and verbal communication skills.

Preferred

  • Experience in senior living, assisted living, skilled nursing, or residential housing.
  • Familiarity with long-term care insurance claims and documentation.
  • Understanding of multiple payer sources and resident billing cycles.
  • Experience with Yardi, PCC, or similar ERPs.

Key Competencies

  • Balances persistence with empathy when pursuing payment.
  • Comfortable working with residents, families, and responsible parties who may be navigating difficult circumstances.
  • Self-directed and reliable in following up on open items and deadlines.
  • Discreet and trustworthy when handling confidential financial and health-related information.

Team and Reporting Structure

  • Reports to: Revenue Accounting Manager
  • Works alongside: Billing Specialist and Senior Revenue Accountant

What Maplewood Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Maplewood Senior Living logo

About Maplewood Senior Living

Sourced by ZipRecruiter

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider with locations in CT, MA, and OH, and new communities soon to open in NY and NJ. We offer a home-like, luxury environment for our residents, allowing them to live "the good life" in a safe environment.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Westport, CT, US

Year founded

2004

Social media

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