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Debt Collection Jobs in High Point, NC (NOW HIRING)

Fort Liberty Federal Credit Union

Collector II

Liberty, NC · On-site

$17 - $22.50/hr

Generates collection letters and notices, using templates. Ensures all newly drafted letters are approved by management. * Contacts delinquent accounts through phone calls, email (when permitted) and ...

Collabera

Collections

Greensboro, NC · On-site

$19/hr

Previous Collection experience College degree desired, but not required Desire to resolve customer issues a must Additional Information To know more about this opportunity, please contact: Vishal ...

Collabera

Collections Representative

Greensboro, NC · On-site

$16.50 - $21.25/hr

Previous Collection experience College degree desired, but not required Desire to resolve customer issues a must Home loans experience preferred Additional Information To get further details or to ...

Collabera

Collections

Greensboro, NC · On-site

$19/hr

Previous Collection experience College degree desired, but not required Desire to resolve customer issues a must Home loans experience preferred Qualifications * RECENT COLLECTIONS EXPERIENCE. * CSR ...

Collabera

Collections

Greensboro, NC · On-site

$18 - $24.25/hr

Previous Collection experience College degree desired, but not required Desire to resolve customer issues a must Home loans experience preferred Additional Information To get further details or to ...

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Debt Collection information

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How much do debt collection jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for debt collection in High Point, NC is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.53 per hour, depending on experience, location, and employer.

What is debt collection?

Debt collection is the process of pursuing payments of debts owed by individuals or businesses. Collection agencies or internal company departments contact debtors to recover outstanding amounts, often after the original creditor has been unsuccessful in collecting the debt. The process may involve phone calls, written notices, and in some cases, legal action. Debt collectors must follow regulations that protect consumers, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. The goal is to recover as much of the owed amount as possible while complying with legal and ethical standards.

What are the key skills and qualifications needed to thrive as a debt collector, and why are they important?

To thrive as a Debt Collector, you need strong negotiation abilities, knowledge of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certification in debt collection practices is beneficial. Excellent communication, resilience, and problem-solving skills help build rapport and handle difficult conversations with debtors. These skills are crucial for maximizing successful collections while maintaining compliance and positive client relationships.

What are some common challenges faced by debt collectors and how can they be managed effectively?

Debt collectors often encounter challenges such as dealing with uncooperative or distressed customers, managing high call volumes, and adhering to strict regulatory requirements. Effective communication skills, empathy, and resilience are crucial for handling difficult conversations and finding solutions that work for both the debtor and the organization. Many companies provide ongoing training, team support, and access to compliance resources to help collectors navigate these challenges and maintain high ethical standards.

What is the difference between Debt Collection vs Credit Analyst?

AspectDebt CollectionCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collectionsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or credit firms; often fast-paced and target-drivenBanking institutions, corporations; analytical and office-based
Employer & Industry UsageUsed by debt collection agencies, financial institutionsUsed by banks, credit companies, and financial services

Debt Collection and Credit Analyst roles share some financial knowledge but differ in focus. Debt collectors primarily recover overdue payments, often working in high-pressure environments, while credit analysts evaluate creditworthiness to inform lending decisions. Both roles require financial understanding but serve different functions within the credit industry.

How to get a job as a debt collector?

To become a debt collector, candidates typically need a high school diploma or equivalent and must pass a background check. Relevant skills include communication, negotiation, and knowledge of debt collection laws; some employers may require certification or training programs. Entry-level positions often involve on-the-job training and may require a valid driver's license for fieldwork.

Is it hard to be a debt collector?

Being a debt collector can be challenging as it requires strong communication skills, persistence, and the ability to handle difficult conversations. The job often involves working under pressure to meet collection targets and may require knowledge of relevant laws and regulations. Success in this role depends on interpersonal skills and resilience.

What qualifications do I need to be a debt collector?

To become a debt collector, candidates typically need a high school diploma or equivalent. Employers often require good communication skills, the ability to handle stressful situations, and may provide on-the-job training; some positions may also require a valid driver's license and background checks. Certification is not mandatory but can enhance job prospects and credibility in the field.

What are popular job titles related to Debt Collection jobs in High Point, NC?

For Debt Collection jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Debt Collection jobs in High Point, NC look for?

The top searched job categories for Debt Collection jobs in High Point, NC are:

Debt Collection jobs near you
Infographic showing various Debt Collection job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,675 per year, or $20.5 per hour.

Customer Collections Representative (On-site)

Kaplan Early Learning Company

Lewisville, NC • On-site

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Kaplan Early Learning Company is seeking a Customer Collections Representative (On-site).
For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world!
We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!
Position Objective:
The Customer Collections Representative professionally engages with customers to resolve delinquent receivables and payment discrepancies. This position helps mitigate financial risk, maintain healthy cash flow, and support positive customer relationships.
The successful candidate will use research, account analysis, and problem-solving skills to drive timely resolution of outstanding balances. The representative will also communicate effectively with internal and external customers regarding account risks, unfavorable payment trends, disputes, and orders held.
Hours: Monday-Friday 8:00AM-5:00PM
Job Responsibilities Include:
  • Manage the collection of past-due receivables, including accounts that are 30, 60, and 90 or more days delinquent, within an assigned territory.
  • Make required daily collection calls and send follow-up emails to secure payment.
  • Maintain professional, service-oriented communication with internal and external customers.
  • Research payment discrepancies and determine the root causes of delinquency.
  • Identify and implement the most appropriate course of action for resolving account inquiries and disputes while minimizing write-offs.
  • Respond promptly to invoice-processing issues, pending or held orders, and declined credit-card payments.
  • Monitor accounts for risk and unfavorable payment trends, escalating concerns when appropriate.
  • Evaluate accounts and recommend collection-agency placement when necessary.
  • Maintain accurate documentation of collection activities, customer commitments, disputes, and account resolutions.
  • Continuously identify opportunities to improve collection processes, efficiency, and service quality.
  • Collaborate with the manager and other team members on special assignments and projects.

Position Requirements Include:
  • Associate degree preferred. A high school diploma or an equivalent combination of education, training, and relevant experience required.
  • At least two years of experience in collections, account analysis, reconciliation, or a related field.
  • Previous customer-service experience.
  • Strong research, analytical, problem-solving, and negotiation skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced and changing environment.
  • Strong people skills and the ability to communicate professionally with customers and colleagues.
  • Ability to work independently with minimal supervision while contributing effectively as part of a team.
  • Sound judgment and the ability to apply acquired knowledge and skills when making decisions.
  • Strong attention to detail and analytical aptitude.
  • Excellent time management and organizational skills.
  • Ability to prioritize assignments and meet deadlines with limited direction.
  • Ability to share ideas constructively, listen objectively, and consider feedback and suggestions from others.

Benefits Include:
  • Paid Time Off including holidays
  • Paid Maternity/Paternity Leave Supplemental Program
  • Childcare Discounts
  • Medical, Dental, Vision Insurance
  • Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
  • Short-term disability and long-term disability income replacement programs through Voya Insurance
  • Educational Tuition Assistance
  • Verizon and AT&T Discount
  • YMCA Discount
  • Employee Referral Bonus
  • LifeMart Discount Shopping Website
  • Kaplan Outlet Center Discount
  • Pet Insurance

Please include your salary range requirement.
Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.

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