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Debt Collection Operations Manager Jobs (NOW HIRING)

DreamFinders

$18.25 - $24.50/hr

Managing historical records of account statuses and collection operations * Reporting on collection ... Good knowledge of legal regulations in the debt collection area (such as FDCPA) * Easy working with ...

Baer Group

SAP Debt Collection Management (DCM) SME (17677) **Federal Project - Applicant must be a United States Citizen** Baer is looking for SAP Debt Collection Management (DCM) SME for a 12 month Federal ...

Stephen L Bruce PC

Debt Collector

Edmond, OK · On-site

$19.23/hr

Firm OverviewStephen Bruce & Associates is a full service debt collection law firm located in ... Key responsibilities include managing inbound and outbound telephone activity to secure payments ...

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How much do debt collection operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for debt collection operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a debt collection operations manager do?

A Debt Collection Operations Manager oversees the day-to-day activities of a debt collection department or agency. They are responsible for managing staff, setting collection targets, ensuring compliance with laws and regulations, and improving collection processes. Their role often includes monitoring performance metrics, training collectors, and implementing strategies to maximize recovery rates while maintaining ethical standards. They also handle escalated cases and work closely with clients to meet their collection needs.

What are the key skills and qualifications needed to thrive as a debt collection operations manager, and why are they important?

To thrive as a Debt Collection Operations Manager, you need expertise in debt recovery processes, compliance regulations, and team management, often backed by a degree in business or finance. Familiarity with debt collection software, CRM systems, and knowledge of the Fair Debt Collection Practices Act (FDCPA) are typically required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for guiding teams and negotiating with clients. These competencies are crucial for maximizing recovery rates, ensuring legal compliance, and maintaining positive client relationships.

What are some common challenges faced by a debt collection operations manager, and how can they be addressed?

Debt Collection Operations Managers often encounter challenges such as managing high-stress situations, balancing compliance with recovery targets, and leading teams through frequent regulatory changes. Successfully addressing these requires implementing clear processes, investing in ongoing staff training, and fostering open communication within the team. Additionally, leveraging technology to track performance metrics and staying updated on industry regulations can help ensure the department remains effective and compliant.

What cities are hiring for Debt Collection Operations Manager jobs?

Cities with the most Debt Collection Operations Manager job openings:

What states have the most Debt Collection Operations Manager jobs?

States with the most job openings for Debt Collection Operations Manager jobs include:

What are popular job titles related to Debt Collection Operations Manager jobs?

For Debt Collection Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Debt Collection Operations Manager job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Debt Collector Specialist

Mount Pleasant, SC • Remote

MBA CONSULT US LLC
See more jobs at MBA CONSULT US LLCexternal

$20 - $22/hr

Full-time

Posted 28 days ago

Job description

Debt Collector Specialist — MBA Consult US LLC
**Location:** Fully Remote
**Schedule:** Wednesday – Sunday, 12:00 PM – 8:00 PM Eastern Time (ET)
About the Role

MBA Consult US LLC is looking for a driven and detail-oriented Debt Collector Specialist to join our team. This is an exciting opportunity to play a key role in our financial operations by helping recover outstanding balances while maintaining positive client relationships. This role works a Wednesday through Sunday schedule, 12:00 PM – 8:00 PM Eastern Time, so it's a great fit for someone who wants weekday mornings free and doesn't mind a Sunday in the mix. If you thrive in a fast-paced environment and have a knack for negotiation, we want to hear from you!
Responsibilities
* Contact debtors via phone, email, and written correspondence to collect outstanding balances
* Negotiate payment plans and settlements in accordance with company policies and applicable regulations
* Maintain accurate and up-to-date records of all collection activity and debtor communications
* Review and analyze delinquent accounts to prioritize collection efforts
* Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws
* Collaborate with internal teams to resolve billing disputes and account discrepancies
* Meet or exceed monthly collection targets and performance metrics
Schedule
* Wednesday – Sunday, 12:00 PM – 8:00 PM Eastern Time (ET)
* This is a fixed, non-traditional schedule (weekday afternoons/evenings plus weekends) — please only apply if you can commit to these hours
Requirements
* Availability to work Wednesday–Sunday, 12:00 PM–8:00 PM Eastern Time (ET), is required
* Prior experience in debt collection, accounts receivable, or a related financial role preferred
* Strong knowledge of FDCPA regulations and debt collection compliance standards
* Excellent verbal and written communication and negotiation skills
* Experience with collection software, CRM systems, and Microsoft Office Suite - advantage
* Ability to handle difficult conversations with professionalism and empathy
* Strong organizational skills with high attention to detail
* High school diploma or equivalent required; associate's or bachelor's degree a plus
About Us
MBA Consult US LLC is a trusted consulting and financial services firm based in Mount Pleasant, SC, committed to delivering results-driven solutions for our clients. Our team is built on integrity, professionalism, and a passion for excellence that keeps our clients coming back. We foster a supportive and collaborative work environment where employees are empowered to grow and succeed.